This week received nearly £800 from RBS for returned Direct Debits.

At first they only offered to repay the most recent charge of £38, but I threatened legal action.

They said in the letter that the refund was as a gesture of goodwill and that they no way accepted that the charges were illegal(!)

Also, they said the refund was only if I did not make it public!!!

Buzz

Well done.

Of course they don't want any puclicity.

However, I have in mind that in order for a duty of confidentiliaty to be established there must be a pre-existing relationship of confidentiality. This means that you must obtain someone's prior agreement to keep the secret.

I think that merely sending a letter marked "confidential" which itself contains the confidential information, is not binding.

You would have to write first and say "in my next letter I am going to tell you a secret. Do you agree?"

The exception to this is when you make yourself privy to someone else's secret business - eavesdropping. Then there is an equitable duty of confidence.

Can I say that the issue of confidentiality has come up twice with other users and will become more common as this forum develops and the settlements flood in.

If you feel that you want to agree to confidentiality, don't give it away. Confidentiality is valuable to the bank. Charge them extra for it. A lot extra.

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This is why the next law book on our list is a book on Confidentiality. It is £135. We only have £20 in gift certs at the moment. Anyone else want to help us get this book??

Would like to pay a donation to the site for the help given to recover the money.

Not sure how to do it.

Dont have debit or credit card, but do use online banking if it can be done this way.

Please could you let me know.

Cheers,

Buzz.

There's a sticky in the General forum showing how to send Amazon gift certificates to help buy books for the BAG. I've just had a look on Amazon but couldn't find whether there's a way of paying by online bank transfer, rather than debit or credit card, but it may be worth asking them.

Congratulations on your success!!

I have in mind that in order for a duty of confidentiliaty to be established there must be a pre-existing relationship of confidentiality.

(Now for the small print: I'm sure you'll appreciate these comments are expressions of my own opinion & are not to be taken as legal advice.)

I have in mind that in order for a duty of confidentiliaty to be established there must be a pre-existing relationship of confidentiality.

I've just read somewhere that the courts have held that there is no confidence in iniquity (& what are these charges if not iniquitious?). Also, disclosure of otherwise confidential information may be protected if that disclosure is shown to be in the public interest.

 

(Now for the small print: I'm sure you'll appreciate these comments are expressions of my own opinion & are not to be taken as legal advice.)

See my post on exactly this point and Margaret Duchess of Argyle in Legalities section.

However, iniquity would have to be proven - so it doesn't apply yet.

Can I ask you who you addressed your correspondence to? Was it your local branch or a head office, please?

Can I ask you who you addressed your correspondence to? Was it your local branch or a head office, please?

I first telephoned local branch and asked for managers name. Then I addressed all correspondence to her (registered post). She then replied to my first two letters.

However, the offer of repayment came from the company's solicitor at head office.

Hope this helps.

Buzz.

This topic was closed on 03/05/19.

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