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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

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      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Rbs CC at fault??


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Hi there,

I posted in the general section but I thought maybe it is more relevant here.

 

I made a credit card (RBS) payment through the phone a few days ago, and the stupid person took out a double payment frm my Halifax acct. I obviously didn't have enough in my bank acct for a double payment so I got charged by my bank (30 pounds). I wasn't aware of this and I thought I had enough for the next few days, so I used my debit card to pay for a small item. And well being overdrawn, I got charged another 30 pounds as I have insufficient amount to pay for my 'small item.

So I didn't realise abt these charges, but I make deposits into my acct every so often. But becuase I didn't realise the charges, I don't take them into acct and only deposit enough for me to use for week. And I got charged again! another 60 pounds are pending icon_cry.gif. I am now facing a total charge of 120pounds.

I'm digging such a big hole in my pocket just becuase of one charge leading to another. I'm only a student. I'm 'horror struck'. This all happened in a span of a week.

 

I called Halifax who said they were just following procedures and blamed RBS. I then called RBS who requested my the information to be put in in writing with supporting bank statements.

Will RBS cover the full 120pound charges? I have actually been into Halifax before I found this website and they have waivered one of the 30 pound charges which I agreed to, but it seems I shouldn't have since I started reading this website.. (although all this was verbally conducted).

 

I'm not sure what to do at this stage.. do I just follow procedures for prelim? It seems odd tho, as the charges were levied from Halifax, but the root cause is RBS..

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i don't think this is a claim, as such, in the normal sense.

get the rbs to acknoledge they took two payments by mistake in writing.

then either mail that to halifax, explaining what you want to happen.

or go in there.

it should sort itself out.

i've done simular to this, and all i did was got someone at one bank [the one that made the mistook] on my mobile phone and gave it to the cashier in my bank. they twiddle their thumbs , worked it out, and it was all sorted right then without me having to do anything.

 

ofcourse if they wont ack they made a mistake, then its small claims time, but i think not through this websites method.

 

my thoughts anyhow

 

dx100uk

:cool:

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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