Hi,

I sent a DPA letter to American Express on 27.04.06 with my £10.00 and got all my statements within 3 days. They also didn't charge me for this.

Armed with this information I sent a request for repayment of £130.00 on 04.05.06 expecting them to send the usual 'sod off' letter but to my amazement I got a letter on 07.05.06 saying that although all my legal points in the said letter were wrong blah blah blah they would give me back my £130.00!

They didn't even put up a fight.

I am delighted with the result.

Baz

Wow. Amazing indeed.

Very well done to you, pls fill in the survey here:

http://www.consumeractiongroup.co.uk/survey.php

to encourage others!

Wahoo, well done

Starting mine tomorrow

Well done. Please will you take the moment to complete our survey. You will find a link at the top of this page

Well done, Barry!

I had a similar result (see my 30th April thread in this section) where I claimed a record for a 5 day settlement. You seem to have done it in 3 days!

Perhaps this is now the official Amex policy, to settle every claim as soon as it is made.

Time and the experience of others will tell.

Thanks David.

Sorry to have taken your record away but I am very pleased to be the new holder of this title!

With the coverage the banks had in the Mail today I think its going to get a whole lot easier for all very soon!

Baz

Does anyone else think that it might be because they are originally an AMERICAN company that they pay up rather than risk being hauled in front of the courts?

I lived in America (Pennsylvania & Delaware) for the past 5 years and I can tell you, the mere mention of "lawsuit" or anything with the slightest whiff of legal action makes the average company turn a whiter shade of pale!

Hopefully after a few thousand cases, our beloved(?) British banks will learn that the great unwashed public (kidding guys! ) will not stand for their shenanigans any longer.

Hope I have the same easy time as you did Barry....

I am hoping to get my DPA letter sent off in a couple of weeks then see how it goes.

Hi,

 

I sent a Data Protection Act letter to American Express on 27.04.06 with my £10.00 and got all my statements within 3 days. They also didn't charge me for this.

 

Armed with this information I sent a request for repayment of £130.00 on 04.05.06 expecting them to send the usual 'sod off' letter but to my amazement I got a letter on 07.05.06 saying that although all my legal points in the said letter were wrong blah blah blah they would give me back my £130.00!

 

They didn't even put up a fight.

 

I am delighted with the result.

 

Baz

If they were to admit the legal points were correct think they`d be leaving themselves for the flood gates to open for people to make claims.

Hi, I went after Amex for £700 worth of charges levied for a 2 cards. It took 6 weeks to turnaround. Yesterday I received a letter with a cheque for £250 offering full and final settlement. Their letter states the cheque represents the difference between what they have charged me vs the OFT charges guide ... i.e. £8 & £10 (Charge card & Credit Card). I really would like to go for the FULL amount and not an offer of a third of what i know i'm due back.

What is the best thing to do from here please?

I would write back to them stating that you accept the payment as partial settlement only and you'll be pursuing your claim in full through the courts if necessary. Alternatively others suggest you send back the cheque and write a letter saying you'll only accept full and final settlement etc. There are some templates here.

The legal position with part-payments is that if you keep the cheque you must tell the defendant that it's only accepted as a part-payment and you must do that quickly (within a few days) otherwise if you bank the cheque you can be deemed as having accepted in full.

Hi, I went after Amex for £700 worth of charges levied for a 2 cards. It took 6 weeks to turnaround. Yesterday I received a letter with a cheque for £250 offering full and final settlement. Their letter states the cheque represents the difference between what they have charged me vs the OFT charges guide ... i.e. £8 & £10 (Charge card & Credit Card). I really would like to go for the FULL amount and not an offer of a third of what i know i'm due back.

 

What is the best thing to do from here please?

Update: RESULT

4th April .... After filing a Money Claim Amex coughed up the difference I was owed within 4 days! ... Please note: DO NOT GIVE UP UNDER ANY CIRCUMSTANCES .... IT IS YOUR MONEY THAT YOU ARE CHASING HERE.

Onto Abbey in the morning .. wish me luck!

I had an American Express Corporate Charge Card a few years back. The company I used to work for paid the annual fee but I was responsible for the balance, payments and charges. Since it wasn't strictly a credit card, ie the balance needed to be paid off each month does anyone think I can still claim my charges back?

This topic was closed on 09 March 2019.

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