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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Hi all,

 

Called the BOS today to check progress. They ahd until Thursday to give their final response as per the 8 weeks set out by the FSA. Was told today that they are too busy and wont be responding within the 8 weeks. Called the Ombudsman, who has received my complaint but he said it could take 3-4 mths to resolve. Has anyone gone for ordinary action through the courts. Ant ideas of the cost a lawyer would charge to do this and would the bank have to pay the lawyers fees if the bank lost?

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HI there, i,m in a similar situation bos have until 7th march to get back to me i contacted the F O first who sent them a letter to say that i had contacted them and should i not get a satisfactory response they will then look into my complaint surely they don't want to get on the wrong side of the ombuds i keep phoning to check up on them every couple of days got a rottweiler on thurs who gave me aggro and a lecture nice man who said it woz my fault blah blah they took half my husbands wages on bank charges this month so if this is their new stall i'll be joining you in an OA.

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Sorry, what stage are you two at?

 

Not sure why you are allowing 8 weeks for anything? I suspect you have both had responses from BOS saying thanks for your complaint we will deal with within 8 weeks. Well you don't listen to them.......stick to your deadlines!

 

Which letter have you sent that they have responded to? Is it your S.A.R - (Subject Access Request) or your prelim letter for refund of charges? If it is your S.A.R - (Subject Access Request) then you could complain to the Information Commissioners Office or threaten them with a claim for non-disclosure. If it is your Prelim letter, then go to the next stage, send an LBA giving them 14 days to respond else you go to court.

 

This is all written up in the Step by Step guide in the FAQs forum.

If my post has been useful, tip my scales and let me know

 

Always start with the User guide!

Stuck with RBS charges? Click here!!

 

RBS CA1 £2794 SETTLED!!! RBS CA2 £503 SETTLED!!! HBOS CC £498 SETTLED!!! Barclaycard £705 (with CCI) ONGOING!!! NATWEST CA ONGOING!!! LLOYDS CA x 2, CC, LOAN ONGOING!!! HFC LOAN ONGOING!!!

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Hi Roryroo,

 

Wouldn't hold your breath waiting on a response on the 7th of March! Got a letter from BOS this morning saying that I now have the right to go to the Ombudsman so they are obviously not that bothered. This is a good one too! Was told yesterday that the hold up is due to the BOS ordering more of my statements from, wait for it...... THE BOS! Would be intererting to know if anyone has gone for ordinary action though as the £750 and £1500 limits seem like a lot of hassle after waiting this long already (5mths). If no-one has lost in the small claims or summary cause then dont see how you could lose with ordinary action.

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Doesn't matter.

 

If you have sent them an LBA with a 14 day deadline then that's all they get.

 

The FSA guidline of 8 weeks is the MAXIMUM time they can allow to deal with a complaint. This isn't a complaint per se.

 

In any case, this is just a reminder they sent to put off the less knowledgable and it does seem to work!!

 

You said in your LBA that if they did not respond in 14 days you would file a claim in court. If they 14 days are up, then stick to your warning. This is the correct process and you are not in the wrong. If you are unsure, I suggest you go through the step by step guide inthe FAQs or read through a couple of the BOS successes (there is a success sub-forum at the top of the RBS / BOS page.

If my post has been useful, tip my scales and let me know

 

Always start with the User guide!

Stuck with RBS charges? Click here!!

 

RBS CA1 £2794 SETTLED!!! RBS CA2 £503 SETTLED!!! HBOS CC £498 SETTLED!!! Barclaycard £705 (with CCI) ONGOING!!! NATWEST CA ONGOING!!! LLOYDS CA x 2, CC, LOAN ONGOING!!! HFC LOAN ONGOING!!!

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Removed!

If my post has been useful, tip my scales and let me know

 

Always start with the User guide!

Stuck with RBS charges? Click here!!

 

RBS CA1 £2794 SETTLED!!! RBS CA2 £503 SETTLED!!! HBOS CC £498 SETTLED!!! Barclaycard £705 (with CCI) ONGOING!!! NATWEST CA ONGOING!!! LLOYDS CA x 2, CC, LOAN ONGOING!!! HFC LOAN ONGOING!!!

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Hi Diane11,

 

My letter from the bank stated that it would be resolved by the 7th March this is my second letter (this was after Ombuds contacted bank on my behalf to say that they were waiting on my shout to get involved) I have been phoning every couple of days but think i will give them "courtesy calls" daily now to see if it hacks them off as much as us Martin Lewis was on telly and says everyone will get their money but advises over 5K to get a solicitor and not a no win no fee one!! Why should they get our money 25% of 5K is a lot of lolly After i phoned on Fri they took my telephone no. "as they are getting 100's of claims they are working till 8pm and weekends too contacting people by calls to" bless'em !!

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Wow! I managed to post my response from another thread on this one! REally can't work out how THAT happened? Doubt it made much sense. Have removed it now. Now to find where it should have been............

If my post has been useful, tip my scales and let me know

 

Always start with the User guide!

Stuck with RBS charges? Click here!!

 

RBS CA1 £2794 SETTLED!!! RBS CA2 £503 SETTLED!!! HBOS CC £498 SETTLED!!! Barclaycard £705 (with CCI) ONGOING!!! NATWEST CA ONGOING!!! LLOYDS CA x 2, CC, LOAN ONGOING!!! HFC LOAN ONGOING!!!

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