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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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kaz v halifax the beginning**WON**


kayadkaz
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Hi i have posted my 1st letter requesting bank statements, but i forgot to send the £10 do i need to send it now or wait till they request it, and when do i start the 40 days is it from the 6/2/07 when i posted the letter, letter was sent by recorded delivery.:confused:

:p xxx:)
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What does this mean i posted 1st letter on 6/2/07 just checked royal mail website and it says was delivered from our HALIFAX Delivery Office on 12/02/07, does that mean they got it today took a while if they did as i sent it first class or have they returned it:confused:

:p xxx:)
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:) hi i sent my 1st letter on the 6/2/07, went on royal mail track and trace and have electronic proof that they received it on the 12/2/07, so guess my 40 days start from then? Only thing is i forgot to send the £10 should i send it now or wait for them to request it?HELP:oops:
:p xxx:)
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Yes you can do that, or if you cant get in, you can always phone them and they will prob take £5 out of your account.

HOW TO...DUMMIES GUIDE TO CAG...Read here

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EVERYTHING YOU NEED THE A~Z GUIDE...Read here

 

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Hi Kayadkaz --- looks like you're in for a good spend when you successfully claim YOUR money back :D:D

 

Remember, we're all here to help so any queries, just shout (or rather post) and someone will get back to you really soon. Have a read of my thread to see how I got on with the Halifax. All in all ok - apart from them taking the charges from me in the first place :mad:

 

Best wishes.

 

jaxads

jaxads

 

Halifax - £2281, successfully refunded all charges after LBA letter & telephone call.

Have been offered the difference between the £20 and £12 charges from Capital One -- am sending LBA for remainder.

GE Money - Received settlement of £441, being total charges requested. No interest though.

CCA'd Bank of Scotland / Blair Oliver Scott to produce CCA Agreements on two Credit Cards - well in default, although still chasing payment!!!

EOS Solutions "ceased action on account" on behalf of a friend.

 

All in all, quite busy at the moment and enjoying every minute of it
:eek:

 

 

 

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Good Luck :) :)

ABBEY S.A.R - (Subject Access Request) sent 14thfeb RECEIVED 28/03/07

 

 

 

CO OP S.A.R - (Subject Access Request) sent 14th feb

sent prelim 07/03/07 received 09/03/07

SETTLED 25/03/07 £1085:p

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i sent my first SAR on the 6/2/07 but forgot to send the £10, i recived a letter from halifax on the 13/02/07 thanking me for the letter and asked for the £10 so i sent another SAR, a copy of their letter and a £10 postal order by recorded delivery on the 20/2/07. Does my 40 days start 2moz 22/2/07, as this should be the day they receive my letter? If so lets start counting!!!!!!!!!:rolleyes:

:p xxx:)
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http://www.consumeractiongroup.co.uk/forum/post-531014.html

 

These are Google spreadsheets - you just need to sign up (for free) to Google to access them.

..

.

 

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

 

 

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thank you i'll check that out, i've just been clearing out junk and have found loads of statemnets dating back to 2001 when i opened account, so i'm going through with a highlighter, still awaiting statements i've requested as i know some statements will have been lost.

Thank you xx:)

:p xxx:)
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  • 1 month later...

Please help i have received all my statements, just in time .

I coundnt access the spreadsheet via the templates library, so tried the vampiress chambers and can only get a view only spreadsheet i cant put my charges on it. Is there any other spreadsheets or would it be easier to go to another computer and download it

:p xxx:)
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Guest ian cognito

What problems do you have with the templates in the library, if you don't have excel, theres an open office one, the software can be downloaded free from the internet.

 

The chambers was undergoing some changes so i beleive was unavailable, not sure if this is still the case.

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Hiya Kaz.

 

No it is fine. It does say veiw only.

 

Click on the "file" tab next to it, then click "copy spread sheet"

 

And there is your spread sheet, ready to use.

HOW TO...DUMMIES GUIDE TO CAG...Read here

STEP BY STEP GUIDE...Read here

F&Q's... Read here

EVERYTHING YOU NEED THE A~Z GUIDE...Read here

 

Go to our Cag Toolbar Download page here

 

Please don't forget this site is run on DONATIONS If this site has helped in any way, then please give a little back. ;-)

Any opinions are without prejudice & without liability. All I know has come from this site. If you are unsure, please seek professional advice. .

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dont forget to do it first with the interest, then save it.

 

Then delete the interet column and use that for the first 2 letters.

HOW TO...DUMMIES GUIDE TO CAG...Read here

STEP BY STEP GUIDE...Read here

F&Q's... Read here

EVERYTHING YOU NEED THE A~Z GUIDE...Read here

 

Go to our Cag Toolbar Download page here

 

Please don't forget this site is run on DONATIONS If this site has helped in any way, then please give a little back. ;-)

Any opinions are without prejudice & without liability. All I know has come from this site. If you are unsure, please seek professional advice. .

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i'm about to send my 2nd letter, received all statements.

1st account = £2,949.00

2nd account = £526.00

total = £3,475.00

 

i've printed off 2 spreadsheets, and have calculated the interest as well, so all in all they owe me £3,956.65 thats disgusting the amount i've paid out!!!!!!!!!!!!!!!!

 

Am i right in sending 2 letters 2 spreadsheets without the interest then the interest is sent with the LBA, is that right???????????

:p xxx:)
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£3,956.65 Thats a nice amount to see appear in your account though...!!

 

But you dont add any interest until the court stage.

HOW TO...DUMMIES GUIDE TO CAG...Read here

STEP BY STEP GUIDE...Read here

F&Q's... Read here

EVERYTHING YOU NEED THE A~Z GUIDE...Read here

 

Go to our Cag Toolbar Download page here

 

Please don't forget this site is run on DONATIONS If this site has helped in any way, then please give a little back. ;-)

Any opinions are without prejudice & without liability. All I know has come from this site. If you are unsure, please seek professional advice. .

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  • 2 weeks later...

hi, well i posted my prelim letter on the 3rd april, do i count the easter weekend in the 14 days

Including the weekends (and easter) i started the 14 days on the 5th april giving them 2 days after posting, so i've worked out that the 14 days is up on the 19th april - is that right??????????

And at what point to i send my LBA after the 14 days are up???????????

 

Soz if this sounds a stupid question!!!!!!!!!:-?

:p xxx:)
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