Marc Gander - The Consumer Survival Handbook


A 220 page introduction to all things consumer related by our own BankFodder.

Includes energy companies, mobile phone providers, retailers, banks, insurance companies,debt collection agencies, reclaim companies, secondhand car sellers, cowboy garages, cowboy builders and all the rest who put their own profits before you.

£6.99



Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)


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  1. #1
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    Default Brian vs Royal Bank of Scotland

    Hi all,

    Well finally started getting round to starting the claim process, just about to send of my preliminary letter to RBSicon with a schedule of the charges that i'm claiming. Total i'm claiming is 736.00 from Feb 2003 - Nov 2005.

    I will be claiming in Scotland so I have a 750 limit to go through small claimsicon court, I'll look at claiming the rest of the charges back if this is successful.

    Fingers crossed this will be straight forward


    Brian

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  2. #2
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    Default Re: Brian vs Royal Bank of Scotland

    Good luck hendersonb


  3. #3
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    Default Re: Brian vs Royal Bank of Scotland

    Not heard anything back at all - thought i may have had a letter saying that they recieved mine - was sent recorded delivery so i know the did recieve it - well i'll get a lbaicon letter posted on Monday


  4. #4
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    Default Re: Brian vs Royal Bank of Scotland

    Think they are a bit busy!!!

    RBS - Settled in full -3k
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  5. #5
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    Default Re: Brian vs Royal Bank of Scotland

    Well i'll be off home for lunch in under an hour to check if postie has brought me anything from RBSicon which I doubt. If not its off to the P.O after lunch to send my lbaicon recorded delivery.


  6. #6
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    Default Re: Brian vs Royal Bank of Scotland

    lbaicon sent recorded delivery on 26th Feb. Recieved a phone callicon at work from a girl from my local branch today saying that an offer of what i was asking for had been posted out to me, if I don't recieve it by Tuesday I'm to give her a call.
    Well hopefully they'll settle before court to save me running around doing more work. If I get a successful settlement i'll go after the rest of the charges from then when this has completed (i.e The funds are in my hand).


  7. #7

    Default Re: Brian vs Royal Bank of Scotland

    If I were you try to avoid telephone contact - it's far easier for them to go back on their word. Insist they put everything in writing so you have proof.

    If my post has been useful, tip my scales and let me know

    Always start with the User guide!
    Stuck with RBS charges? Click here!!

    RBS CA1 2794 SETTLED!!! RBS CA2 503 SETTLED!!! HBOS CC 498 SETTLED!!! Barclaycard 705 (with CCI) ONGOING!!! NATWEST CA ONGOING!!! LLOYDS CA x 2, CC, LOAN ONGOING!!! HFC LOAN ONGOING!!!
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  8. #8
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    Default Re: Brian vs Royal Bank of Scotland

    I'm just intrested in what they say - won't give them any extra time for promises made on the phone, unless the offer is in black and white i'll proceed to the next stage on the time scale that I gave them


  9. #9

    Default Re: Brian vs Royal Bank of Scotland

    Sorry, not saying you shouldn't ring them, just ensure you get anything written down too. You could even consider recording them!

    If my post has been useful, tip my scales and let me know

    Always start with the User guide!
    Stuck with RBS charges? Click here!!

    RBS CA1 2794 SETTLED!!! RBS CA2 503 SETTLED!!! HBOS CC 498 SETTLED!!! Barclaycard 705 (with CCI) ONGOING!!! NATWEST CA ONGOING!!! LLOYDS CA x 2, CC, LOAN ONGOING!!! HFC LOAN ONGOING!!!
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  10. #10
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    Default Re: Brian vs Royal Bank of Scotland

    Well spoke to Sandy Watt today, not sure why but I thought Sandy was a guy was a bit thrown when she introduced herself as Sandy Watt, looks like she's gonna offer me the full amount - Offer in the post - all I need to do is sign and return (or in my case write my own acceptance letter on MY terms). Hopefully shouldn't be long till this ones settled then on to the next set


  11. #11
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    Default Re: Brian vs Royal Bank of Scotland

    OK, sen't my own letter of acceptance last night - in their pre-paid 2nd class envelope - making 9.2bn you'd think they could afford 1st class for their reply envelopes.

    Now all I have to do is wait for it being credited, then i'll fill in my survey, make a donationicon and then start all over again for the next set.


  12. #12
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    Default Re: Brian vs Royal Bank of Scotland

    Sounds like things have moved quickly for you mate,

    I sent lbaicon yesterday (1st March) so i'm hoping for the same luck!

    Well done


  13. #13
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    Default Re: Brian vs Royal Bank of Scotland

    Where did you send your lbaicon to? I sen't mine to my branch - so I think they may have been chasing up Sandy Watt to get it resolved, I got a phone callicon at work from my branch the day they recieved my lbaicon and I know that the lady I had spoke to had contacted the Customer Relations Unit to chase it up and find out what was happening. I'm guessing thats why I had such a prompt response.


  14. #14
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    Default Re: Brian vs Royal Bank of Scotland

    I sent my lbaicon to the Customer relations freepost address (although i paid for recorded delivery!), i also filled out an online complaint form to catch extra attention to my claim

    I know they received my letter as its been signed for, its just a case of waiting now



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