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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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new problem, help needed


Jen Runciman
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Hi you wonderful people.

 

:D Well i am pleased to say that the bank have 'without admitting liability' agreed to pay back all my bank charges. i received a letter from them with an out of court settlement, after i won by default through money claim online??!! Now the problem is they are insisting that they pay this money into my account (already in my account and was before i received their letter!!!) which is overdrawn and is on an enquiry only status, so the little bit of money that is left i can't even access!! :confused: Now correct me if i'm wrong but i understood that they had to settle by cheque when it went to court.

 

I phoned the bank on Friday and told them i wanted this in cheque and they told me it was the bank's policy to refund the charges into the account from which they were taken. While i am chuffed to bits to have won this i still feel that this is my money and it's up to me which debt i pay off!!!

 

HELP. Can anyone help me, i wondered if i can reject their offer and serve a warrant through the court, or is there another possible route to take.

Cowbag 13

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Hi there

 

You stipulate how you want the money - not them. Phone them back and tell them that unless they remove it from your bank account and send you a cheque you will be proceeding to court.

 

This is yet another way that the banks are trying to exert their power. So they have a "policy" now do they? What the bank is failing to recognise is that this is "your" money not "theirs" - not matter what their policy is. What bank are you with? If its RBS then I got the money paid to me by cheque so they are talking rubbish. I am about to sort BOS out tomorrow and will only accept a cheque from them too.

 

Good luck. Be firm with them. Who do they think they are? Cheek!!!!

 

Annie

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But here lies the problem Annie, i have already taken them to court and won by default but they still paid the money into the account. i'm with BOS by the way. Do you mean i should threaten them with a warrant from the court?

 

Thanks

 

Jen

Cowbag 13

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Hi Jen

 

Well, if you have the judgment by default then it is up to you to decide how you want it paid. It is not up to BOS to tell you how they are going to pay it. By paying it into an account with an overdraft they are effectively paying themselves, which completely defeats the purpose. I would contact the court tomorrow and ask them what you should do about it ie tell them you want it paid by cheque and not into your account. See what they say. If they say its your choice then advise BOS you will proceed with the action if they dont pay you by cheque.

 

One thing I think is really funny. BOS now have a "policy" on repaying charges. Obviously they think they are going to get lots more claims then and realise now that the charges are unlawful!!!! ha ha ha

 

Good luck

Annie

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I think you should really stress your point about the "enquiry only" status and therefore you have not received any money from the bank. You settlement has not been met.

 

Discuss this with the courts tomorrow - ok they have offered an out of court settlement which they have already paid you but it also looks like you didn't agree to this settlement either?

 

Ensure you first have everything laid out in your head in case you have to argue the case - the judge / whoever you speak to COULD disagree with you.

 

Ensure you outline that it is your perogative which debt you pay off, that you are unable to obtain any of your settlement and any other argument you want to put forward.

If my post has been useful, tip my scales and let me know

 

Always start with the User guide!

Stuck with RBS charges? Click here!!

 

RBS CA1 £2794 SETTLED!!! RBS CA2 £503 SETTLED!!! HBOS CC £498 SETTLED!!! Barclaycard £705 (with CCI) ONGOING!!! NATWEST CA ONGOING!!! LLOYDS CA x 2, CC, LOAN ONGOING!!! HFC LOAN ONGOING!!!

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