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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Alant1 v RBOS


Alant1
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I have just started down this road and I hope it can be as profitable as the rest of you seem to have been. My story starts many years ago when I was a freelance computer consultant and prior to 2000 earning a crazy amount of money. At which point the RBoS and other financial institutions were my best friend. However, after the Y2K bug was resolved the computer market dried up and I was forced to take a full time position on a much reduced salary to what I had been used to and therefore ended up having to sell my current house and cut costs etc. etc. Needless to say I ran up huge debts and had massive problems with my back (RBoS). So yesterday I eventually received my bank statements for the past 6 years and after putting all the charges into the spreadsheet could not believe that RBoS had charged me £10,670 in charges over that time. Also, they charged me £812.99 in interest charges because their charges had forced me into massive overdrawn figures.

 

So my Letter no 2 asking for £11,482.99 is heading their way first thing on Monday morning. I will let you know what happens !

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Hi Alant1,

 

You seem to be heading in the right direction, if you read all the F.A.Q.s and follow the Step-By-Step Guides you will get your cash back.

The bank will try to stall you and put you off as much as possible but if your willing to do all your own legwork they will pay you back.

 

Best wishes with your claim.

 

Regards.

 

Scott.

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

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Thanks Scott, I am sure they will eventually but I am expecting a battle because of the sums involved.

 

I hope though with the support of this website I will get them back and that will really help me and my family to start enjoying life again!

 

Thanks for the support

 

Regards

Alan

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  • 2 weeks later...

Well that is the RBoS 14 days up on Monday and all I have recieved from them was a letter saying that they had received my claim and would investigate it.

 

Therefore, Letter no 3 will be posted on Monday giving them a further 14 days to respond positively.

Fingers Crossed

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Well that is the RBoS 14 days up on Monday and all I have recieved from them was a letter saying that they had received my claim and would investigate it.

 

Therefore, Letter no 3 will be posted on Monday giving them a further 14 days to respond positively.

 

Fingers Crossed

 

 

 

Good luck, hopefully you will get a large cheque through the door soon.;)

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Received a letter from RBoS this morning from a Sandy Watt. Saying that they are "currently considering my claim and will respond to me as soon as possible"?

 

Has anyone else had this type of letter before is it a good sign or not?

 

I am assuming that this is not a positive enough response for me to stop the next stage. Assuming I don't hear anymore from them in the 14 day timescale.

 

Which for me is the court stage :eek:

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Well that is the RBoS 14 days up on Monday and all I have recieved from them was a letter saying that they had received my claim and would investigate it.

Is that after your LBA was sent?

Request for statements sent 1/2/07

 

Statements received 10/02/07

 

Prelim emailed and posted 15/02/07

Prelim email received 15/02/2007

Prelim letter signed for 16/02/2007

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Hi Essix Blue, I have now had responses to both my letters. The first one was the one you are referring to but just today I got a response to my LBA letter saying that they are "currently considering my claim and will respond to me as soon as possible"?

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Hi Essix Blue, I have now had responses to both my letters. The first one was the one you are referring to but just today I got a response to my LBA letter saying that they are "currently considering my claim and will respond to me as soon as possible"?

Right.

 

I never received any response to my Prelim (although I have proof of delivery), LBA just sent so fingers crossed ....

Request for statements sent 1/2/07

 

Statements received 10/02/07

 

Prelim emailed and posted 15/02/07

Prelim email received 15/02/2007

Prelim letter signed for 16/02/2007

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  • 2 weeks later...

Ok so still no further response from the Bank...therefore, tonight I have prepared my N1 Claim Form ready to be handed in at the local County court tomorrow.

 

I have also printed a copy of everything for RBoS (N1 form, Charges Schedule and 8% Interest charges) which I will be sending them tomorrow.

 

I have to say I am a bit nervous about this stage but going ahead with it anyway.

 

I will keep you guys informed!

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Ok so still no further response from the Bank...therefore, tonight I have prepared my N1 Claim Form ready to be handed in at the local County court tomorrow.

 

I have also printed a copy of everything for RBoS (N1 form, Charges Schedule and 8% Interest charges) which I will be sending them tomorrow.

 

I have to say I am a bit nervous about this stage but going ahead with it anyway.

 

I will keep you guys informed!

Good luck!

 

14 days after LBA is up for the RBS this weekend for my claim, so it looks like I'll be doing the same early next week.

 

I haven't received any acknowledgement from RBS whatsoever for the 2 letters sent....

Request for statements sent 1/2/07

 

Statements received 10/02/07

 

Prelim emailed and posted 15/02/07

Prelim email received 15/02/2007

Prelim letter signed for 16/02/2007

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  • 2 weeks later...

Well Guys, I did print off all my information and take three copies to the Court with me on March 13th. My claim was now with the 8% added on over £15k so paid the £400 and since then have been waiting for something to happen.

 

Until TODAY nothing at all but then the postman this morning delivers me the standard letter by the sound of it from everyone elses threads "we believe the charges are fair resonable and we do not agree with the basis of your complaint etc etc.

 

Then I turn to page 2 and they say However, having reviewed your case and as a gesture of goodwill without admission of Liability or Error, in this instance we are prepared to offer the amount of £11298.00!!!!:lol:

 

Fantastic, I can't believe this is working.....

 

Now the dilema "Deal or No Deal". I must admit I VERY tempted to take the deal and put this thing to bed as if the idiots had of settled before I had to go to the court level I was only asking them for £11482.99 it is the 8% (£4124.08) that has taken me upto £15k.

 

Either way this is FANTASTIC news for me today and I can't believe I have taken them on and won!!!!!

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No reason why you shouldn't hold out for the full amount. You are well within your rights.

 

Read the successes. If you were to send a rejection letter, I would expect the full settlement amount through the post shortly.

If my post has been useful, tip my scales and let me know

 

Always start with the User guide!

Stuck with RBS charges? Click here!!

 

RBS CA1 £2794 SETTLED!!! RBS CA2 £503 SETTLED!!! HBOS CC £498 SETTLED!!! Barclaycard £705 (with CCI) ONGOING!!! NATWEST CA ONGOING!!! LLOYDS CA x 2, CC, LOAN ONGOING!!! HFC LOAN ONGOING!!!

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Thanks for that T4FF,

 

You know I have not been able to think about anything other than this all day. Do you think the following will do the trick?

 

Thank you for your letter dated 19 March 2007. I respectfully decline your offer of £11298.00 as Full and Final settlement.

 

You may not have been aware that I commenced legal action against you for the full amount plus interest and costs on 15 March 2007 and I would ask that you now refer this matter to your legal department for further instruction.

 

Alternatively, should you wish to settle my claim in full, then please forward a cheque for the balance of the claim (£15984.43) without further conditions and I will inform the court that the claim is settled.

 

I trust this clarifies my position.

 

or as I have seen in some peoples threads where they have stated that they will accept this amount as part settlement but still going for the balance?

 

Any thoughts.....I need to speak to the wife when she gets in from work and see what she thinks but I think you are right why should I let them get away with over £4k of my money!!!!

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Letter looks good IMO, make it 'full amount plus Judicial interest' perhaps...just to make it clear that you haven't suddenly decided to go Contractual on them. Which you couldn't anyway.

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I think you should have in there I will accept 11298 as partial settlement of my claim.

 

JMO

If my post has been useful, tip my scales and let me know

 

Always start with the User guide!

Stuck with RBS charges? Click here!!

 

RBS CA1 £2794 SETTLED!!! RBS CA2 £503 SETTLED!!! HBOS CC £498 SETTLED!!! Barclaycard £705 (with CCI) ONGOING!!! NATWEST CA ONGOING!!! LLOYDS CA x 2, CC, LOAN ONGOING!!! HFC LOAN ONGOING!!!

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Thanks for that T4FF and Hydra, however I had to go away to work Thu and Fri and sent the letter without the "partial settlement" bit!

 

Just seen it tonight on my return....hope it doesn't cost me:sad:

 

Also, waiting in the post on my return is the "Acknowledgement of Service" from Cobbetts stating that they are going to Defend all of the claim.

 

Any ideas as to what I can expect next or is there something I need to start researching for the next part?

 

Cheers guys!

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No it doesn't matter much, wouldn't be concerned with it.

 

Over to Hydra on this, never got this far. Until he responds, I would head towards the library. There are FAQs, a case library and guidance notes. All useful information.

If my post has been useful, tip my scales and let me know

 

Always start with the User guide!

Stuck with RBS charges? Click here!!

 

RBS CA1 £2794 SETTLED!!! RBS CA2 £503 SETTLED!!! HBOS CC £498 SETTLED!!! Barclaycard £705 (with CCI) ONGOING!!! NATWEST CA ONGOING!!! LLOYDS CA x 2, CC, LOAN ONGOING!!! HFC LOAN ONGOING!!!

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