Marc Gander - The Consumer Survival Handbook

A 220 page introduction to all things consumer related by our own BankFodder.

Includes energy companies, mobile phone providers, retailers, banks, insurance companies,debt collection agencies, reclaim companies, secondhand car sellers, cowboy garages, cowboy builders and all the rest who put their own profits before you.


Patricia Pearl - Small Claims Procedure - A Practical Guide

An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)

Results 1 to 3 of 3
  1. #1

    Default What now???? Help!

    After sending my request for refund letter I have recieved a reply before the 14 day cut off. It informs me that my request has been passed onto a Customer Service Manager and should have some contact within 4 weeks. Obviously this is over the initial 14 day period. What should my next step be. One of my mates received a similar letter and replied that he would expect the full ammount to be refunded within this time or he would be filing with the small claimsicon court. Is this the correct course of action? I would be grateful for any advice.

  2. #2

    Default Re: What now???? Help!

    Ignore any timescales the bank tries to impose,send the lbaicon 14 days after your prelim letter.

  3. #3

    Default Re: What now???? Help!

    That's what to do Stevieboy, your in control.



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