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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Court Action


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Hi Folks

 

I sent my LBA 2wks ago and the 14 day deadline was Monday 22nd February. I have never received any form of acknowledgement for the preliminary letter I sent first nor the LBA letter. both letters were sent by registered post. How bad is that for them not to reply!!!:grin:

 

I have since spoken to the court and they gave me the site for downloading the necessary form to lodge my small claims but I have a few queries that I would be grateful if you could advise me on as follows:

 

1. Is it enough to enter on the form the full address of my branch of Bank of Scotland or do I have to enter the name of a specific person?

 

2. I have to include details of the money that I am claiming so I guess that I attach a copy of the spreadsheet that I included with my preliminary and LBA letter. Am I correct in what I am assuming?

 

3. I am totally lost with the interest that I now need to apply. I believe it to be 8%. I am claiming £926 in bank charges but I don't understand why I now have to add on interest and what am I supposed to add the interest on to

 

4. On the spreadsheet detailing all my bank charges do I then add the £39 small claims fee?

 

I appreciate all your help and i'm sorry that I am not grasping this whole concept!!!:-x

 

Regards to you all

Scott

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Hi, Scott.

 

1. Just put Bank Of Scotland as it's them you are claiming, not a certain person.

 

2. When you file your claim you must add on the interest to your spreadsheet.

 

3. On the spreadsheet your interest is added on for you.

 

4. In box 4 on the court form I put:

1. The persuer claims from the defender the sum of £xxx.xx

2. £xxx.xx. Interest from xx/xx/xx to xx/xx/xx/ (Your dates)

3. I then wrote: Plus the expense of bringing the action.

 

 

Hope this helps.

 

Regards.

 

Scott.

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

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Hi Folks

 

I sent my LBA 2wks ago and the 14 day deadline was Monday 22nd February. I have never received any form of acknowledgement for the preliminary letter I sent first nor the LBA letter. both letters were sent by registered post. How bad is that for them not to reply!!!:grin:

 

It's not all that rare, they are very busy after all.

 

I have since spoken to the court and they gave me the site for downloading the necessary form to lodge my small claims but I have a few queries that I would be grateful if you could advise me on as follows:

 

1. Is it enough to enter on the form the full address of my branch of Bank of Scotland or do I have to enter the name of a specific person?

 

You are not suing your branch, use the following address on the form (you should be using a Form 1 Summary Cause Summons) and you do not need anybody's name.

 

Bank of Scotland

THE MOUND

EDINBURGH

EH1 1YZ

 

2. I have to include details of the money that I am claiming so I guess that I attach a copy of the spreadsheet that I included with my preliminary and LBA letter. Am I correct in what I am assuming?

 

Yes and also include copies of your Prelim and LBA too.

 

3. I am totally lost with the interest that I now need to apply. I believe it to be 8%. I am claiming £926 in bank charges but I don't understand why I now have to add on interest and what am I supposed to add the interest on to

 

The spreadsheet should calculate the interest for you. The interest is added to each charge by the spreadsheet as you enter it, although for the purposes of the Prelim and LBA you do not include this interest.

 

4. On the spreadsheet detailing all my bank charges do I then add the £39 small claims fee?

 

Not on the spreadsheet, that is just for your charges, the fee is entered in box 4 of Form 1

 

The fee

 

I appreciate all your help and i'm sorry that I am not grasping this whole concept!!!:-x

 

Regards to you all

Scott

 

 

Also, look here for further information.

 

http://www.consumeractiongroup.co.uk/forum/scotland/6165-scottish-procedure.html

iGroup (GE Money) - AoS Filed late, defence late, amended defence also late despite extra time requested and granted.

Vanquis - Claim issued, no AoS or Defence received

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Hi Scott,

 

Small Claims is £750 plus interest plus costs. You can claim using Summary Cause almost identicle, still costs you £39 court fee. You can claim up to £1,500 Plus interest plus costs. When you file your claimn at court you pay your £39 then the court will send your papers back to you and you have to get a Sheriffs Officer to serve them, this cost me £15.97. The court will give you a list of local Sheriff's Officers you can use. I just won my first Summary Cause claim against Capital One. They payed up about three weeks after I served my claim.(£1,111.94).

 

 

Regards.

 

Scott.

Any advice I give is honest and in good faith.:)

If in doubt, you should seek the opinion of a Qualified Professional.

If you can, please donate to this site.

Help keep it up and active, helping people like you.

If you no longer require help, please do what you can to help others

RIP: Rooster-UK - MARTIN3030 - cerberusalert

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