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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Clemo v's RBS


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Hi everyone,

 

After monitoring this site for a few weeks and reading as much information as I possibly can I decided to claim back my charges from RBS which I know will run to about £3k. :-x

 

I prepared my S.A.R - (Subject Access Request) letter and sent it via Royal Mail registered post on January 25th, using the information comissioner's website I got their registered address and sent the letter to:

 

The Data Controller

The Royal Bank of Scotland Group PLC

36 St Andrew Square

Edinburgh

EH2 2YB

 

 

I have checked the Royal Mail website and I can see that my letter was received and signed for the next day. It has now 7 days since sending my letter and I have received any acknowledgement or the information (statements, etc). I know they have 40 days to comply with my request, but is there any follow up action that I should take, maybe a phone call or an email? If so, does anyone have those details?

 

 

Also, I can see that a few people have sent their letter to their local branch - should I have done that instead? :|

 

 

 

Thanks

Lee

 

 

-------------------------------------------

Action against RBS commenced January 25th

Action against HSBC commenced February 1st

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Don't worry, they are pathetic, I have only JUST received confirmation of my request and no statements as yet. Remember your timetable, NEVER, EVER theirs or they will not take you seriously.

 

And don't worry about the address, from what I gather at this stage it's not that important, yet. At the prelim or LBA it's different. Are you claiming in Scotland of England?

 

 

Sosii

"You may fool all the people some of the time, you can even fool some of the people all of the time, but you cannot fool all of the people all the time."

 

P.T. Barnum

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I am claiming in England. I have read on the MCOL website that one of the conditions is that the address of the person(s) you are suing is within England and Wales, but their headoffice is in Scotland.

 

Does this mean I would send my prelim letter to my local branch?

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I'm in scotland claiming BOS, but claiming in england through a friend of the family's address. I'm still learning same as you.

 

Though from what I gather all your contacts should be the addresses in scotland, i.e. sandy watt etc. So the address you've got is fine. All except the SAR at your local branch. The MCOL aspect just relies on the address used to claim.

 

All the best, and keep me posted how you get on.

 

Sosii

"You may fool all the people some of the time, you can even fool some of the people all of the time, but you cannot fool all of the people all the time."

 

P.T. Barnum

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I received the statements from my RBS accounts on Friday accompanied by a letter stating that the charges were notified to me when I accepted their T&C's, etc.

 

The letter also states that the remaining statements (of which there are 6 months) will follow shortly. Will wait and see.

 

Now I have the task of going through each one and detailing the appropriate charges - I can't wait to see the result!

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I received an envelope this morning with statements from my two RBS accounts (one is a joint a/c) going back to 2003 accompanied by a letter stating that the charges were agreed when I accepted their T&C's, etc.

 

The letter also states that the remaining statements (of which there are 6 months) will follow shortly. Will wait and see.

 

Now I have the task of going through each one and detailing the appropriate charges - I can't wait to see the result!

 

I would also ask for a copy of the original agreement, it's surprising what that may show up.

 

Mike

If I've helped tip my scales

 

Blair Oliver & Scott, £2500 written off December 2006 Default removed January 2007:D

http://www.consumeractiongroup.co.uk/forum/general-debt/56001-mike220359-blair-oliver-scott.html

 

Monument, didn't sign the agreement

:D

 

Lloyds TSB didn't sign the agreement!

:D

 

Citicards, didn't sign the agreement

:D

 

RBS tut, tut!

:rolleyes:

 

Morgan Stanley, oh dear

:rolleyes:

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