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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

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      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Here I go


davieh
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Hi

 

Im yet another newbie so please be kind. I am claiming on behalf of my son (davieh) and tomorrow I send of his SAR. This may sound a very stupid question but am I sending this to Customer relations at South Gyle or RBS St Andrews Sq Edin also i don't have a cheque book will a P.O. do?

 

:confused: :confused: :confused:

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Guest ian cognito

A postal order is fine, made payable and crossed to the bank. Hang onto your receipt to be on the safe side and get proof of posting or send your sar recorded delivery - not that we don''t trust the banks or anything, but best to be on the safe side.

 

Good luck

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Hi

 

and thanks so much I am already worrying about filling in spreadsheet and i haven't even got the statements yet I'll have to take a kalms tab (he he) either that or a vodka and irn bru. :)

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Guest ian cognito

Don't worry about it, the spreadsheet does all the hard work for you, you simply have to enter the type of charge, amount and the date of the charge - easy!

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  • 2 weeks later...
Guest willowb

Good luck hun. Just one thing though, if you are planning to claim contractual interest then you need to add it to your prelim. If you are just claiming the 8% statutory interest then as you are doing, don't add this until you file your claim.

 

Good luck

Wxxx

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  • 2 weeks later...

Hi everyone

 

just an update on my (my sons) situation, posted prelim letter on 13/02 checked with royal mail and it was delivered 14/02. In the meantime I have recieved a letter dated 09/02 thanking me for my request for data and advising me that my statements will be sent out ASAP. I am assuming that this letter got "lost" in the post as I have already recieved statements. As of yet I have had no contact regarding prelim letter and 14 days is up on 27/02 should I be worried?. Also I forgot to add there is a bit on the bottom of the letter inviting me to call a Lorraine Cassidy senior compliance manager ( sounds ominious) should I have any queries regarding this matter is this just a standard 1st letter that everyone recieves :confused:

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Hi everyone

 

just an update on my (my sons) situation, posted prelim letter on 13/02 checked with royal mail and it was delivered 14/02. In the meantime I have recieved a letter dated 09/02 thanking me for my request for data and advising me that my statements will be sent out ASAP. I am assuming that this letter got "lost" in the post as I have already recieved statements. As of yet I have had no contact regarding prelim letter and 14 days is up on 27/02 should I be worried?. Also I forgot to add there is a bit on the bottom of the letter inviting me to call a Lorraine Cassidy senior compliance manager ( sounds ominious) should I have any queries regarding this matter is this just a standard 1st letter that everyone recieves :confused:

Hi - it's a standard letter - I received it (AFTER my statements had arrived). Don't ring her, just be patient.

 

My prelim was received by them on 16th Feb - not heard owt yet...

Request for statements sent 1/2/07

 

Statements received 10/02/07

 

Prelim emailed and posted 15/02/07

Prelim email received 15/02/2007

Prelim letter signed for 16/02/2007

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Hi Davieh's dad! Seems as if their staff member has sent you the incorrect letter re. the statement one. I'm sure they would have received your prelim. Wait until your deadline, which is 27/2, if they haven't offered you your full amount, send your LBA and see what happens within the 14 days. I got an offer from them a few days after I sent my LBA (not the full amount though but nearly).

 

I'm sure you'll hear some good news soon so don't worry. By the way, did you charge contractual interest?

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