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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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2 offers, need some advice!


Duffman77
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Advice needed please guys.

 

Here's the timeline of my RBoS claim so far:

 

Original claim made for £2,xxx.xx in December 06 but made an error in the claim amount, although not spotted until early Jan.

Letter from RBOS "We are reviewing your complaint etc" early Jan

Revised claim letter for £3,xxx.xx sent in 10th Jan 07.

Offer letter for the original £2k sum received 22nd Jan, signed and returned. Payment in my account by 26th Jan, GREAT I thought!

Offer letter for my revised £3k sum received today with different reference numbers!

DO I SIGN AND RETURN or own up, call them and explain the mistake.

 

There's about a £500 difference between the 2 amounts, but i wondered if I can get away with the line that I assumed they were sending me a revised figure and happily accepted?! :D Or by accepting the "full and final" offer earlier in January am I not entitled?

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you have already been paid from the offer you have signed and dated so i am not sure if you would be entitled to claim from second offer. You could however contact them and explain that you accepted first offer for first claim amount and now you woul;d like to claim for extrta charges from whatever date??

make the most of today because tomorrow you can't go back ;)

Batty_uk

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That and it begs the question, what the hellis going on at RBS HQ?? They can't be that busy to be making silly errors like that surely!?

 

As said above though, you may have signed your chance away by accepting the first offer and you can prolly bet RBS would see it the same way.

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I think the letter says "as full and final settlement of your complaint". Think that's the end of it my friend, sorry!

 

As for RBS HQ, they are in a right understaffed mess atm, have read threads where people getting the same letter 3-4 times, people receiving responses for OTHER peoples claims, statements going to the wrong people. The wonders of TV exposure :D

If my post has been useful, tip my scales and let me know

 

Always start with the User guide!

Stuck with RBS charges? Click here!!

 

RBS CA1 £2794 SETTLED!!! RBS CA2 £503 SETTLED!!! HBOS CC £498 SETTLED!!! Barclaycard £705 (with CCI) ONGOING!!! NATWEST CA ONGOING!!! LLOYDS CA x 2, CC, LOAN ONGOING!!! HFC LOAN ONGOING!!!

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