I rang the RBS to check address to put when completing an N1 ( their last day is this Saturday 03/02/07 to respond to LBA) . When I called their was a standard answer phone message stating 'if your claim is regarding charges then please be patient and you will receive a response by the 09/02/07'.!!

Nevertheless I left a message and was told on a callback from a guy at RBS that they do not have enough staff, due to the amount of claims blah that they would not be responding untill then. He didnt even know when I had sent my LBA. I told him that would be too late as I intended to file with court before then.

He then said ' Well I will just note it on your file not to respond or would you be willing to wait till then for a response?' My reply 'I cant do that as I dont know what your response will be do I?'!!!

He has apparently noted on my file not to bother responding to me as I will be taking it to court. This was the customer relations team that I spoke to ( same place where Sandy Watt is based).

I just wonder how they can say that they will respond by then regardless of when you sent your LBA etc. Baffling!

Anyone else had this said to them?? and know why??

There appears to be some conflicting info going about...

The other week, the standard answerphone message said 'They would be in touch by 31st January'. That and I heard from Sandy Watt's mouth himself that they had significantly cleared a lot of the backlog over the last couple weeks.

That was when I spoke to him last week. Hmmmmm... *rubs chin*

Hi there

Continue to YOUR schedule - not theirs. They have been given the time; if they fail to get the staff to deal with the letters that is their problem. Onwards and upwards I say and go for it.

Kind regards

Gemspan

Ideally I would, secretly I'm dreading it going to court as a) I'll be £120 down initially with no primary means of paying it online, and b) I'm an impatient git lol.

For those who want to go to court, just progress at your pace.

For those that don't want to go to court, simply send them a letter saying you will extend your deadline (last chance) by 7 days. You can find an example letter in my "T4FF vs Halifax" thread. Click on my name then "find threads started by T4FF"

I did the same thing with my first claim, sent the Prelim and LBA but then sent a 3rd email directly to tommy mclean telling them "I understand that you are inundated and would for both of our sakes would like to settle out of court. However if I do not recieve a favourable response by blah blah then I will surely be filing a court claim." Full offer letter 2 days later.

If possible can someone PM me Tommys email address? I have a suspicion getting through on the phone may be a bad idea....

[email protected]

[email protected]

Either will get to him, I have a feeling she is a team leader