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RBoS trying to screw me


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The Royal Bank of Scotland recently began charging me after changing the type of my account without telling me to a royalities account. As it was a school account with one £1 + interest in (something like £1.04 after 7 years!), it immediately went into OD, despite me being told I could not go into OD.

 

So there are 2 issues - can I get my money back because of this, and can I go OD? Some unhelpful and rude person tried to explain the different between a facility and being OD - I asked for neither. In fact, I was told 'all charges, cheques and direct debits will bounce' since I didn't ask for an OD.

 

Any help here? I didn't want my account changed to a Royalities account. They were trying to tell me 'you were notified', despite me telling them I received no such letter. Do they really think that I would read a letter telling me they are going to charge me and then ignore it?

 

Help much appriciated.

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Guest Lueeze

Accounts that are opened as a child, are swapped over to adult accounts at a certain age, this happened to my Savings account at brittania.

 

They usually put it in the terms of your account when signing up.

 

Of course apart from this you can claim the charges back

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  • 12 years later...

This topic was closed on 09 March 2019.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

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