Marc Gander - The Consumer Survival Handbook


A 220 page introduction to all things consumer related by our own BankFodder.

Includes energy companies, mobile phone providers, retailers, banks, insurance companies,debt collection agencies, reclaim companies, secondhand car sellers, cowboy garages, cowboy builders and all the rest who put their own profits before you.

£6.99



Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)


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  1. #1
    Basic Account Holder
    Do you record your calls?
    You'll regret it if you don't.
    hellonearth Novitiate



    Follow Real_CAG on Twitter
    Cagger since : Sep 2006
    Posts : 26 (0.01 post per day)

    Angry Bank Of Scotland Case, 3 Accounts, 4 Months And Still Waiting

    Hi Anyone Had Major Problems With Bos Processing The Charges On Accounts? I Sent Off 3 Letters Regarding 3 Accounts And This Was Way Back In Sept. First Of All They Lost The 1st Set Of Letters Sent Recorded And Asked Me To Resend Them Which I Did Then It Was October. I Have Only Had 2 Letters And They Have Never Sent Statements For The 3rd Account. Over The Last Few Months I Have Sent More Letter And Even The Final Letter And They Say They Have A Backlog And Now At The Last Minute Have Sent A Letter Refering Me To The Ombudsmanicon Who Will Laugh No Doubt. They Have Lied To Me On The Phone And Given Me So Many Excuses Anyone Had The Same Treatment. Am Going To Take Them To Court On Monday As Am So Cheesed Off Now. Any Help And Advice Appreciated. They Left Me In A bankruptcyicon Situ..So much for the financial support when you are in chains...

    TSB send bog standard letters and ignore you so heres to the ombudsman yet again..

    Cases
    BOS Current Account
    BOS Solo Account
    BOS Business Account
    BOS Credit Card

    TSB Business Account
    Capital One
    GE Capital

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  2. #2
    Basic Account Holder
    Do you record your calls?
    You'll regret it if you don't.
    hellonearth Novitiate



    Follow Real_CAG on Twitter
    Cagger since : Sep 2006
    Posts : 26 (0.01 post per day)

    Default Re: Bank Of Scotland Case, 3 Accounts, 4 Months And Still Waiting

    Well another few days have gone by and again no response from BOS think they are a nightmare. Sent off a complaint to the Ombudsmanicon..Will see if they can help but mmm back logs..A bit weary of the court procedure.

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  3. #3
    Basic Account Holder
    Do you record your calls?
    You'll regret it if you don't.
    dazzaboy2 Novitiate dazzaboy2's Avatar



    Follow Real_CAG on Twitter
    Cagger since : Aug 2006
    Posts : 201 (0.05 post per day)

    Default Re: Bank Of Scotland Case, 3 Accounts, 4 Months And Still Waiting

    Hi there, same problems here.

    I've actually been granted judgement to the tune of 5.4k and still haven't heard anything from them...........despite a phonecall to tell them to get a move on.

    Bailiffs are the next stage for me!

    Darren

    BOS - WON - £5.6k
    ------------------------------------------------
    Virgin Mastercard - WON - £300
    ------------------------------------------------
    Barclaycard - WON - £200
    ------------------------------------------------
    Lloyds - WON - £1.6k
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  4. #4
    Basic Account Holder
    Do you record your calls?
    You'll regret it if you don't.
    hellonearth Novitiate



    Follow Real_CAG on Twitter
    Cagger since : Sep 2006
    Posts : 26 (0.01 post per day)

    Default Re: Bank Of Scotland Case, 3 Accounts, 4 Months And Still Waiting

    Hi

    Go for it as I am too after some great help and advice. I am in the same mode as you. They are quick to send us all the letters and charges quick but when you want something from them they are an utter nightmare..

    All the best of luck to you and let me know how you get on

    TC
    Hell



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