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    • Thank you for your reply, DX! I was not under the impression that paying it off would remove it from my file. My file is already trashed so it would make very little difference to any credit score. I am not certain if I can claim compensation for a damaged credit score though. Or for them reporting incorrect information for over 10 years? The original debt has been reported since 2013 as an EE debt even though they had sold it in 2014. It appears to be a breach of the Data Protection Act 1998 Section 13 and this all should have come to a head when I paid the £69 in September 2022, or so I thought. The £69 was in addition to the original outstanding balance and not sent to a DCA. Even if I had paid the full balance demanded by the DCA back in 2014 then the £69 would still have been outstanding with EE. If it turns out I have no claim then so be it. Sometimes there's not always a claim if there's blame. The CRA's will not give any reason for not removing it. They simply say it is not their information and refer me to EE. More to the point EE had my updated details since 2022 yet failed to contact me. I have been present on the electoral roll since 2012 so was traceable and I think EE have been negligent in reporting an account as in payment arrangement when in fact it had been sold to a DCA. In my mind what should have happened was the account should have been defaulted before it was closed and sold to the DCA who would then have made a new entry on my credit file with the correct details. However, a further £69 of charges were applied AFTER it was sent to the DCA and it was left open on EE systems. The account was then being reported twice. Once with EE as open with a payment arrangement for the £69 balance which has continued since 2013 and once with the DCA who reported it as defaulted in 2014 and it subsequently dropped off and was written off by the DCA, LOWELL in 2021. I am quite happy for EE to place a closed account on my credit file, marked as satisfied. However, it is clear to me that them reporting an open account with payment arrangement when the balance is £0 and the original debt has been written off is incorrect? Am I wrong?
    • OMG! I Know! .... someone here with a chance to sue Highview for breach of GDPR with a very good chance of winning, I was excited reading it especially after all the work put in by site members and thinking he could hammer them for £££'s and then, the OP disappeared half way through. Although you never know the reason so all I can say is I hope the OP is alive and well regardless. I'd relish the chance to do them for that if they breached my GDPR.
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Dexyblue v RBOS


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Hi dexyblue,

 

I am about to get my letter together to send to RBS. It's only for the last 2 months where we have had charges but am annoyed at the amount thay have charged us. £124.00 in total.

 

Where did you post your letter to? Haven't managed to track their address down yet.

 

Good Luck by the way. I am in the process of a much larger claim with Barclays which is hopefully coming to an end now after months of fighting.

 

Regards

Laineybelle

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standard reply dexyblue another letter in 3 or 4 days probibly saying no they won,t depending on how much you are claiming, then send your LBA on the 28th January.

all the best CB

SETTLED CASES

LTSB (CC) £20 21-8-06

HSBC (CC) £600 19-10-06

HSBC (Ac) No.1 £1900 25-10-06

RBS (CC) £900 25-10-06

Smile (Ac) £1300 17-11-06

A&L (Ac) No.1 £400 23-11-06

A&L (Mortgage ERC) £3900 4-12-06

LTSB (Ac) £200 13-12-06

A&L (Ac) No.2 £120 19-12-06

HSBC (Ac) No.2 £650 29-12-06

LTSB (Business) £1700 13-2-07

RBS (Ac) £4500 + Default Removal 17-3-07

Barclays (Bus) Warrant of Execution 10-3-07 not used yet

ONGOING CASES

Egg (CC) N1 Filed £1300 + Default Removal Judgment Order 9/1/07 In my Favour

Barclays Business loan & 2 accs. S.A.R N1 filed Judgment in Default isued 15/2/07

HSBC (CC) have failed to produce Credit Agreement

TO DO CASES

Egg (Loan)

LTSB (Ac Ltd Company)

LTSB (Loan)

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Hi dexyblue,

 

I am about to get my letter together to send to RBS. It's only for the last 2 months where we have had charges but am annoyed at the amount thay have charged us. £124.00 in total.

 

Where did you post your letter to? Haven't managed to track their address down yet.

 

Good Luck by the way. I am in the process of a much larger claim with Barclays which is hopefully coming to an end now after months of fighting.

 

Regards

Laineybelle

hi laineybelle if you start your own thread possibly laineybelle -v- RBS there you can keep track of your progress and also people can help you out as you go.

for your address try http://www.consumeractiongroup.co.uk/forum/royal-bank-scotland-bank/1628-rbs-contact-details.html

 

Tommy McLean

Customer Relations

Customer Central Support

First Floor

The Forthstone

56 South Gyle Crescent

Edinburgh

EH12 9LE

 

all the best CB

SETTLED CASES

LTSB (CC) £20 21-8-06

HSBC (CC) £600 19-10-06

HSBC (Ac) No.1 £1900 25-10-06

RBS (CC) £900 25-10-06

Smile (Ac) £1300 17-11-06

A&L (Ac) No.1 £400 23-11-06

A&L (Mortgage ERC) £3900 4-12-06

LTSB (Ac) £200 13-12-06

A&L (Ac) No.2 £120 19-12-06

HSBC (Ac) No.2 £650 29-12-06

LTSB (Business) £1700 13-2-07

RBS (Ac) £4500 + Default Removal 17-3-07

Barclays (Bus) Warrant of Execution 10-3-07 not used yet

ONGOING CASES

Egg (CC) N1 Filed £1300 + Default Removal Judgment Order 9/1/07 In my Favour

Barclays Business loan & 2 accs. S.A.R N1 filed Judgment in Default isued 15/2/07

HSBC (CC) have failed to produce Credit Agreement

TO DO CASES

Egg (Loan)

LTSB (Ac Ltd Company)

LTSB (Loan)

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Hi dexyblue,

 

I am about to get my letter together to send to RBS. It's only for the last 2 months where we have had charges but am annoyed at the amount thay have charged us. £124.00 in total.

 

Where did you post your letter to? Haven't managed to track their address down yet.

 

Good Luck by the way. I am in the process of a much larger claim with Barclays which is hopefully coming to an end now after months of fighting.

 

Regards

Laineybelle

 

Hi Laineybelle, the address I received a reply to my letter is

Customer Relations Unit

Retail Support

The Forthstone

56 South Gyle Crescent

Edinburgh

EH12 9LE

 

so I would send your letter there, my total is the same as yours so fingers crossed, because as I am on benefits I need this refund to pay the D/D they havn't paid even though my money went in the account on the same day, they swiped it all for charges. Did this earlier last year put money in on same day as D/D came out and they paid it then. What also annoys me about RBS they dont send any letters to notify of charges etc.

Now I've had my morning moan good luck with your claim

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standard reply dexyblue another letter in 3 or 4 days probibly saying no they won,t depending on how much you are claiming, then send your LBA on the 28th January.

all the best CB

 

Cheers CB

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DB this might of help to you.....

 

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/42170-right-appropriation-stop-bank.html

 

If I've been help to you, click on my scales and add to my rep! ;)

__________________

Stuck with RBS charges?

Click here!!

 

Settled

RBS Current Account1 £2794

RBS Current Account2 £503

HBOS Credit Card £498

 

Still to Settle

Barclaycard Est£180

  • Confused 1

If my post has been useful, tip my scales and let me know

 

Always start with the User guide!

Stuck with RBS charges? Click here!!

 

RBS CA1 £2794 SETTLED!!! RBS CA2 £503 SETTLED!!! HBOS CC £498 SETTLED!!! Barclaycard £705 (with CCI) ONGOING!!! NATWEST CA ONGOING!!! LLOYDS CA x 2, CC, LOAN ONGOING!!! HFC LOAN ONGOING!!!

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Not a problem! Hope it helps. The other thing you could do is open what CAG call a parachute account. Open an account elsewhere, have your benefits paid in there, send your prelim off, send them another letter confirming that the account is in dispute. I believe that this means they have to stop charging you until your complaint is resolved.

 

Read this

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If my post has been useful, tip my scales and let me know

 

Always start with the User guide!

Stuck with RBS charges? Click here!!

 

RBS CA1 £2794 SETTLED!!! RBS CA2 £503 SETTLED!!! HBOS CC £498 SETTLED!!! Barclaycard £705 (with CCI) ONGOING!!! NATWEST CA ONGOING!!! LLOYDS CA x 2, CC, LOAN ONGOING!!! HFC LOAN ONGOING!!!

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Result, received a letter from RBOS today refunding my charges, but to accept this they say that any charges that properly accrue in the future will be applied to my account in line with the published tariff and in accordance with my agreement with the bank, should I be unwilling to accept any such charges, then they may need to consider if they are prepared to continue to provide me with my existing banking facilities. Instead they may offer me a simple account that does not offer borrowing facilities or other services that can result in charges.

1) This account is their basic account and my dispute with them was that they had charged me £38 for non payment of d/d even though the money had been put in the bank the same day.

2) I have proof that this happened on another occasion but they honoured the d/d can they pick and choose whether they pay or not?

3) Three times this has happened but like a fool I dont check my statements, it is only when I received a letter asking why the d/d's had not been paid that I realised what had happened.

 

What do I do now?

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I remember reading something from the bank about payments and debits.

 

If you have a DD or SO coming out, it comes off the account in the morning.

 

If you pay in it isn't reconciled to the account until close of business.

 

If I've told them on the day of DD that cash is coming into the account that day, they will normally allow the DD to go out, however I've never noticed whether this has directly led to a penalty charge.

 

But as far as I can see they certainly pick and choose what to pay. For example, I have had DD bounced that would have taken me £5 overlimit, but they always make sure the mortgage payment TO THEMSELVES (mortage with RBS) goes out REGARDLESS of how overdrawn it makes me - my limit is £1000, but once, due to unemployment and no income, they allowed the mortgage to come out putting us at £250 over that.....

 

As to what to do now....move banks....and give me a click. :0)

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Just to back up what Hydra has said.....

 

He is correct with the payment thing - I used to get stung by this all the time and I asked for an explanation of this. DDs and SOs get bounced first thing in the morning. If you then go into a branch to pay in money or transfer it over the internet, the branch won't see on the screen they are on that anything is amiss.

 

AS a result, you have to inform the branch that this money is covering a DD or SO and can they ensure that it is honoured. They will then go in to another screen and force the DD / SO through.

 

Pretty lame imo but there you go.

 

If your account is the basic account then they can't lower your account to another one! They could however CLOSE your account without further notice.

 

I'd go with what Hydra said - go somewhere else. FWIW Alliance & Leicester's current account pays around 5-6% interest ATM, can't remember exactly.......

 

As to what to do now....move banks....and give me a click. :0)

You rep whore!!!!!!!

If my post has been useful, tip my scales and let me know

 

Always start with the User guide!

Stuck with RBS charges? Click here!!

 

RBS CA1 £2794 SETTLED!!! RBS CA2 £503 SETTLED!!! HBOS CC £498 SETTLED!!! Barclaycard £705 (with CCI) ONGOING!!! NATWEST CA ONGOING!!! LLOYDS CA x 2, CC, LOAN ONGOING!!! HFC LOAN ONGOING!!!

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Impressive timescale DB. I got a letter from Sandy Watt (although 'pp' signed) dated the 16th Jan, and still haven't heard anything. Sent my LBA on the 26th.

 

Can I ask, how much did you claim? There doesn't appear to be any sort of precedent at all as to what claims are seen to first...

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