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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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1st Letter sent.


alessilva
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Dear all,

 

I sent a first letter to the RBOS on the 12 December and they repplied on the 04 January stating that they needed more time to investigate the account. Should I send the second letter anyway? What should I say in the first paragraph that "they had sufficient time to deal with my enquiry"?

 

thank you

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Hiya

Yea, carry on with your timescale, lets face it they never gave you time to pay the charges in the first place did they?!

Fourteen days after they would of recieved the preliminary letter, send in your Lba letter, I wouldnt bother mentioning their first letter, I somehow doubt they actually read them anyway, and the letter you recieved would of been a standard reply..........ignore it and press on!

good luck!

Halifax settled

Halifax (again) settled

Nationwide settled

Natwest settled

Don't forget to donate to this site, they gave us the backbone to put up a fight, we've learnt how to reclaim our rights and proved banks are all nothing but........ rubbish <wink>

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(Dear Dollies01, Thanks for your repply!)

 

Now, I have one more query. I have sent the RBOS two letters:

 

Letter 1 - requesting to refund when a direct debit/standing order/cheque payment is honoured by the bank but there’s not enough money in my bank account to cover it and this totalled to 268 pounds.

 

Letter 2 - requesting to refund when the bank refuses to honour the payment and still charged me anyway and this was only 38 pounds.

 

The timescale has now passed, since I sent letter 1 and letter 2, now I can send the last letter, the one before proceding to the small court route.

 

In this letter that I will sent can I incorporate all the charges that were applied to the account, as described in letter 1 and 2, plus one charge that was applied after these letters were sent?

 

Many thanks,

 

Alessandro

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Hiya allesilva

These letters that you sent........

were they from the template librarys or written yourself?

Halifax settled

Halifax (again) settled

Nationwide settled

Natwest settled

Don't forget to donate to this site, they gave us the backbone to put up a fight, we've learnt how to reclaim our rights and proved banks are all nothing but........ rubbish <wink>

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