A 220 page introduction to all things consumer related by our own BankFodder.
Includes energy companies, mobile phone providers, retailers, banks, insurance companies,debt collection agencies, reclaim companies, secondhand car sellers, cowboy garages, cowboy builders and all the rest who put their own profits before you.
I am trying to claim back over £3k of bank charges with The Royal Bank of Scotland. I have sent the initial letter in which I received all my statements. I then sent the 2nd letter with a list of all my charges, which they have replied too with a Full and final settlement of £570. Which letter do I need to send now??? I have been looking at the lba letter (no.3) but the beginning of the letter doesnt quite make sense because it says they havent responded when they have. So I was wondering if I needed to skip a letter and send something else. Could you please let me know which letter I need to send now??? ASAP .... I really want to stick to my deadline as much as poss.
Also, I have been sending 3 separate letters and 3 separate spreadsheets of charges for my 3 separate accounts I had with them which have all had charges on them at some stage. Is this the way I should be doing it (as long as I quote the account number on each one) or should I be sending one letter and one spreadsheet for all of them together????
Also, I have been sending 3 separate letters and 3 separate spreadsheets of charges for my 3 separate accounts I had with them which have all had charges on them at some stage. Is this the way I should be doing it (as long as I quote the account number on each one) or should I be sending one letter and one spreadsheet for all of them together????
Thanks
MAkes no difference. I found it easier to keep my claims seperate.
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