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    • Hi all, We bought a part to fix our washing machine approx 13 months ago direct from the manufacturer of the washing machine via phone. This part then failed 13 months later, as confirmed by their own engineer, who was sent by the manufacturer (who is also the retailer for the part) FoC. The engineer actually installed a replacement part, the machine came back to life, but they then removed the part used for testing (and ours reinstalled) as "we would be charged for it". The retailer are refusing to replace the part, stating that they only warranty parts for 90 days. When I stated that I believed the Consumer Rights Act gives me longer than that, they insinuated that it did not, and this was repeated by many representatives. AIUI for goods bought more than 6 months ago, I need to get an engineers report to confirm the part has failed? Or that it has failed due to manufacturing issues? Or would the companies own engineers report suffice? Also, does anyone have any other decent contact details for Hotpoint (or the Whirlpool group)? Thanks, GH
    • Thank you for that "read me", It's a lot to digest, lots of legal procedure. There was one thing that I was going to mention to you,  but in one of the conversations in that thread it was mentioned that there may be spies on the Forum,  this is something that I've read quite some time ago in a previous thread. What I had in mind was to wait for the thirty days after their reply to my CCA request and then send the unenforceable letter. I was hoping that an absence of signature could be the Silver Bullet but it seems that there are lot of layers to peel on this Onion.  
    • love the extra £1000 charge for confidentialy there BF   Also OP even if they don't offer OOC it doesn't mean your claim isn't good. I had 3 against EVRi that were heard over the last 3 weeks. They sent me emails asking me to discontinue as I wouldn't win. Went infront of a judge and won all 3.    Just remember the law is on your side. The judges will be aware of this.   Where you can its important to try to point out at the hearing the specific part of the contract they breached. I found this was very helpful and the Judge made reference to it when they gave their judgements and it seemed this was pretty important as once you have identified a specific breach the matter turns straight to liability. From there its a case of pointing out the unlawfullness of their insurance and then that should be it.
    • I know dx and thanks again for yours and others help. I was 99.999% certain last payment was over six years ago if not longer.  👍
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RBS List of ALL CHARGES from 1993.


livelylad
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I emailed Miss Yvonne Williams ( Nov 06) at RBS Customer Relations asking for a complete list of all charge amounts from 1993 to the present day. She has just sent it to me I hope the format is ok if not suggestions please. Also I have an account with Barclays which I shall now do the same. Anyone else with the other banks?

 

attachment.php?attachmentid=164&d=1170765929

rbs.jpg

RBS.jpg

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  • 2 weeks later...

Just joined, and still working out what I can claim, I have charges on my account for going over my agreed overdraft virtually every month, and it is the charge from the previous month that ususally causes it !, when I get my statement, the charge is a total of £40, made up of £28 maintenance fee, and a £12 fee, which is because the account is a royalties account. Should i highlight all these occurances, but only claim the £28 ?

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Should i highlight all these occurances, but only claim the £28 ?

 

Yep. But start a thread for yourself in the main forum and you'll get much more help....this is an info sticky ;)

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LL, the pic seems to be missing? Is it me or everyone??

If my post has been useful, tip my scales and let me know

 

Always start with the User guide!

Stuck with RBS charges? Click here!!

 

RBS CA1 £2794 SETTLED!!! RBS CA2 £503 SETTLED!!! HBOS CC £498 SETTLED!!! Barclaycard £705 (with CCI) ONGOING!!! NATWEST CA ONGOING!!! LLOYDS CA x 2, CC, LOAN ONGOING!!! HFC LOAN ONGOING!!!

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Damn them goblins

If my post has been useful, tip my scales and let me know

 

Always start with the User guide!

Stuck with RBS charges? Click here!!

 

RBS CA1 £2794 SETTLED!!! RBS CA2 £503 SETTLED!!! HBOS CC £498 SETTLED!!! Barclaycard £705 (with CCI) ONGOING!!! NATWEST CA ONGOING!!! LLOYDS CA x 2, CC, LOAN ONGOING!!! HFC LOAN ONGOING!!!

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  • 4 weeks later...

Hi, I wonder if anyone can answer this one. My OH had an account with RBS. It was a Royalties premier account. How much then was the service charge for this account. The Charges taken out on the same day every month are up and down like a brides nighty. Ranging from five to forty three pound. The five pound charges are from 2001 then going up to 15 then up to 43 2005. We are in process of claiming back charges but not sure how much of this is account servicing. Thank you xxxx

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The service charges are made up of overdraft charges, will include royalties monthly charges and can include other charges. For help on how to break these down, have a look at this thread I have produced.

If my post has been useful, tip my scales and let me know

 

Always start with the User guide!

Stuck with RBS charges? Click here!!

 

RBS CA1 £2794 SETTLED!!! RBS CA2 £503 SETTLED!!! HBOS CC £498 SETTLED!!! Barclaycard £705 (with CCI) ONGOING!!! NATWEST CA ONGOING!!! LLOYDS CA x 2, CC, LOAN ONGOING!!! HFC LOAN ONGOING!!!

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Sandy posts 18 and 19 (just above yours) answer this question.....

If my post has been useful, tip my scales and let me know

 

Always start with the User guide!

Stuck with RBS charges? Click here!!

 

RBS CA1 £2794 SETTLED!!! RBS CA2 £503 SETTLED!!! HBOS CC £498 SETTLED!!! Barclaycard £705 (with CCI) ONGOING!!! NATWEST CA ONGOING!!! LLOYDS CA x 2, CC, LOAN ONGOING!!! HFC LOAN ONGOING!!!

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  • 2 months later...

RBS have just started to charge me with something I have never seen before:-

 

CHG GTEE CARD PYMT FEE - £35.00

This is because one of my cheques (guaranteed) was presented to them when there were insufficient funds in my account.

Has anyone claimed these charges back before?

__________________

31/07/06 - PL sent to Halifax to claim back £606.09

04/09/06 - Claim for £854.40 issued against Halifax.

06/09/06 - PL sent to RBS to claim back £577.55

09/09/06 - HALIFAX SETTLED IN FULL !! :grin:

14/09/06 - Response to PL from RBS - No Deal!

15/09/06 - LBA sent to RBS

04/10/06 - No response to LBA, so MCOL to RBS submitted.

10/10/06 - MCOL acknowledged by RBS

 

 

 

 

"I started with nothing, and still have most of it left".

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