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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Really Need Some Help Please


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Hi everyone.

Could somone help? Ive just gotr all my statements for the last six years and i think i know which charges i can claim back.

But there is a charge i get every month (example below)

 

 

INT TO 23 nov-A/C ******** 35:29

CHG TO 23 nov-A/C ******** 40:00

 

Now i know that i cannott claim the interest, but what is this other charge, and does anyone know if i can claim it back? It ammounts to a very large portion of possible claim.

 

I initially thought it was a maintenance fee but now im not so sure.

 

If anyone could help i would really apprecuiate it.

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Hi everyone.

Could somone help? Ive just gotr all my statements for the last six years and i think i know which charges i can claim back.

But there is a charge i get every month (example below)

 

 

INT TO 23 nov-A/C ******** 35:29

CHG TO 23 nov-A/C ******** 40:00

 

Now i know that i cannott claim the interest, but what is this other charge, and does anyone know if i can claim it back? It ammounts to a very large portion of possible claim.

 

I initially thought it was a maintenance fee but now im not so sure.

 

If anyone could help i would really apprecuiate it.

 

The Interest have you been going over your overdraft? and if so is it because of charges?

 

Is there anything written beside the charge(£40) and is it for 2 charges?

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Thanks for replying No there is nothing else next to it but the charge is different some weeks. Which makes me think it is some sort of charge for going further over the o/d or some sort of account charge for maintenance.

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The two seperate charges are always next to each other as the example above. The interest one must be the addede interest due to fluctuating o/d. and the charge below it is often different but never goes over £40:00. ( Sometimes 20 somtimes 10 sometimes 35 etc)

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Thanks for replying No there is nothing else next to it but the charge is different some weeks. Which makes me think it is some sort of charge for going further over the o/d or some sort of account charge for maintenance.

 

Ok you can claim the charges back. I would also phone your bank and ask them to confirm exactly what those charges are for.

 

 

Also if a charge has put you over your overdraft you can claim that back, but only the part that is a direct result of the charge. It is complicated to do though.

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Im probably wrong but i thought that we could v

claim all charges back and it was up to the bank to explain where and why. Am i wrong?

 

Also as i am permanently o/d how would that effect the charge and claiming?

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Im probably wrong but i thought that we could v

claim all charges back and it was up to the bank to explain where and why. Am i wrong

 

You can claim back the charges what you can not claim back is fees for example an overdraft fee or your account fee. You will need to confirm what these charges are a quick call to the bank should sort this out.

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Lively I was going to suggest a thread on Royalties Gold and Unarranged Borrowing but this is the second query re the same charge and as answered to someone else maybe the same person, the charge is £28 Unarranged Borrowing and £12 Royalties Gold account charge. Seems like the beast is being tamed.

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