Hi all

I know there are other threads along the same vein, but I have an interesting piece of information here, I have jt the Halifax are issuing outust been reading through the RBS threads below and am interested to find that the number listed of 01422 333465, to respond to when you have been made a partial offer , is exactly the same number that the Halifax are sending out on their letters.

I presume then that the Halifax and the RBS are using the same team in Leeds to administer all our queries - is this right ? can they do that ?

My account is with the RBS but my partners' is with the Halifax I know that they are the same global organisation , but they trade as 2 distinct banks, is it right that potentailly Halifax staff can be dealing with my RBS account and vice versa ?

Any help would be appreciated, is this a breach of the DPA on their side ?

cheers

Apologies for the first thread, things seem to have got a bit jumbled

What I am trying to say is that the Halifax and the RBS are using the same teams to deal with queries from both banks ? is this right ? can they do this ??

thanks

It is in my case....

Halifax account, but queries were handled by BOS to date.

Apologies

but is this right ????

My account is with the RBS and not the Halifax, if the team is delaing with queries from all RBS Organisations (Halifax/Nat West et al) then surely there is a breach of the data protection act, I've never authorised Halifax staff to have access to my bank details.......

It seems a little odd that's all

Bank of Scotland and Halifax are part of the same company Halifax Bank of Scotland (HBOS)

Royal Bank of Scotland (RBS or RBOS) are a COMPLETELY DIFFERENT ORGANISATION with ABSOLUTELY NO LINKS TO HBOS in any way shape or form.

Are you sure that you're not getting confused with BOS?? In my RBOS branch we get confused BOS customers coming in every week not understanding that we are two entirely different companies. The RBS group own Royal Bank of Scotland, Nat West, Ulster Bank, Charter One, Citizens Bank, Direct Line, MINT, Churchill, Lombard, Privilege to name but a few.

So to summarise:

BOS / Halifax there is no difference they are all part of the same group.

RBS / Halifax are two completely separate companies.

(Note to mods or admins - can we split this forum so that there is one for RBOS and one for BOS so we can avoid confusion like this in future? Its just like putting Barclays / HSBC in the same forum (ie they are totally unrelated banks)

thanks good samaritan, I take what you say and even if I have got confused with RBS and BoS, I'm still not sure that BoS staff should have access to Halifax customer account information, they are run as 2 different entities so therefore the data should be kept separate surely ?? They just happen to be owned by the same people.

This means that their data must be hosted together for the staff to be able to work on 2 separate banks' systems at the same time, so therefore I guess that there must be a security breach or DPA breach of some kind

My partner is a Halifax customer and has in no way given permission for BoS staff to have access to his account info (he's not happy !)

Thanks

I thought First Direct belonged to HSBC not RBS??

thanks good samaritan, I take what you say and even if I have got confused with RBS and BoS, I'm still not sure that BoS staff should have access to Halifax customer account information, they are run as 2 different entities so therefore the data should be kept separate surely ?? They just happen to be owned by the same people.

 

This means that their data must be hosted together for the staff to be able to work on 2 separate banks' systems at the same time, so therefore I guess that there must be a security breach or DPA breach of some kind

 

My partner is a Halifax customer and has in no way given permission for BoS staff to have access to his account info (he's not happy !)

 

Thanks

Actually my experience as a BoS customer is that the edges are now so blurred that they are essentially one and the same operation, with BoS marketing certain products in Scotland and Halifax marketing them elsewhere. Actually I would say BoS is the Scottish marketing brand of Halifax.

Since Halifax took over BoS my current account has gained a roll number it never had before. so it looks to me as if the Halifax system predominates.

John

BOS took over Halifax as far as I'm aware. They're now basically merged into the same company HBOS so are entitled to share information.

Yes wpattison First Direct are part of HSBC don't know why i put them down as RBS (I'd had a long hard day at work!) I've edited my original post to show this.

This topic was closed on 09 March 2019.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group