Marc Gander - The Consumer Survival Handbook


A 220 page introduction to all things consumer related by our own BankFodder.

Includes energy companies, mobile phone providers, retailers, banks, insurance companies,debt collection agencies, reclaim companies, secondhand car sellers, cowboy garages, cowboy builders and all the rest who put their own profits before you.

£6.99



Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)


+ Reply to Thread
Results 1 to 20 of 20
  1. #1
    Basic Account Holder tnook Novitiate



    Follow Real_CAG on Twitter
    Cagger since : Mar 2007
    Posts : 147 (0.04 post per day)

    Default Very Old Barclaycard Charges

    Had a reply from Barclaycard regarding my 1998-2003 SARicon request.

    They claim not to be able to find my statements and need more information. I provided them with my name and the address the cards were registered to at the time.

    Interestingly Barclaycard claim that the statements are not in their main system, but they state that they do have them. In order to retrieve the statements they need my old card account numbers. Alas I don't have these anymore. Should I just push harder and insist that my name and address are sufficient?


  2. #2
    Royalties Account Holder rebel11 Authoritative rebel11 Authoritative rebel11 Authoritative rebel11 Authoritative rebel11 Authoritative rebel11 Authoritative rebel11 Authoritative rebel11 Authoritative rebel11 Authoritative rebel11 Authoritative rebel11 Authoritative



    Follow Real_CAG on Twitter
    Cagger since : Oct 2009
    Posts : 20,464 (6.93 post per day)

    Blog Entries
    1

    Default Re: Claiming charges over 6 years **CHARGES REPAID with CONTRACTUAL INT'T**

    Yes I would, if you had any regular direct debits i.e. gas supplier they could help track the Credit Card number.


  3. #3
    Site Team slick132 Highly authoritative slick132 Highly authoritative slick132 Highly authoritative slick132 Highly authoritative slick132 Highly authoritative slick132 Highly authoritative slick132 Highly authoritative slick132 Highly authoritative slick132 Highly authoritative slick132 Highly authoritative slick132 Highly authoritative slick132's Avatar



    Follow Real_CAG on Twitter
    Cagger since : Feb 2007
    Posts : 28,337 (7.22 post per day)

    Default Re: tnook v BC for older charges

    Hi Tnook,

    I've set you up a new threadicon regarding your penalty charges reclaim for older years.

    Can you please confirm exactly what BC have said about them still having older data. PM me about this if you prefer.

    I'd be interested to know how they have the data stored but are unable to locate it without an a/c number.

    See items 20,21 and 22 in the Bank templates libraryicon. Rather than wait for BC to produce some data at their leisure, you can seek an order from the court for them to produce it.

    You could also complain to the ICOicon but I think this will be a waste of time as the ICO appears happy to trust BC's word that they keep no data beyond 6 yearsicon.

    We could do with some help from you

    PLEASE HELP US TO KEEP THIS SITE RUNNING
    EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS




    Please give something if you can. We all give our time free of charge but the site has bills to pay.

    Thanks !
    Follows
    0
    Following
    0

  4. #4
    Basic Account Holder tnook Novitiate



    Follow Real_CAG on Twitter
    Cagger since : Mar 2007
    Posts : 147 (0.04 post per day)

    Default Re: tnook v BC for older charges

    Sweeeet! I found a very old receipt with my original VISA card number on it.

    Since Barclaycard have written to confirm they have my data and can only access it so long as I have an account number for them to reference it with, well I think they are snookered.

    Bit annoying can't find any old receipts for the Barclaycard Mastercard I had at the same time.

    Time to write back to them with the details they requested


  5. #5
    Site Team slick132 Highly authoritative slick132 Highly authoritative slick132 Highly authoritative slick132 Highly authoritative slick132 Highly authoritative slick132 Highly authoritative slick132 Highly authoritative slick132 Highly authoritative slick132 Highly authoritative slick132 Highly authoritative slick132 Highly authoritative slick132's Avatar



    Follow Real_CAG on Twitter
    Cagger since : Feb 2007
    Posts : 28,337 (7.22 post per day)

    Default Re: tnook v BC for older charges

    Ask them if, now that they have the Visa a/c no., they can now cross reference and check for the M/C a/c too.

    Tell them that, if they do not produce the data for the M/C a/c, you will lodge a formal complaint with the ICOicon as their systems should enable them to produce this data, even without the a/c no.



    We could do with some help from you

    PLEASE HELP US TO KEEP THIS SITE RUNNING
    EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS




    Please give something if you can. We all give our time free of charge but the site has bills to pay.

    Thanks !
    Follows
    0
    Following
    0

  6. #6
    Basic Account Holder tnook Novitiate



    Follow Real_CAG on Twitter
    Cagger since : Mar 2007
    Posts : 147 (0.04 post per day)

    Default Re: tnook v BC for older charges

    Oh damn the receipt was for a different card. Back to square one.

    I have just found the Barclaycard internet account site id's for the old cards. But no card numbers and the account codes no longer work.

    It does seem odd that the only way Barclaycard can access pre 6 yearsicon data is with a credit card number. Here is the letter they sent me:

    Dear Mr Tnook,

    I write further to your recent request for information (original enclosed).

    Unfortunately we are unable to locate your account from the information you have provided. Therefore I respectfully request that if you have any more information that you can supply to help us locate your account (e.g. previous addresses, change of name, previous correspondence from us, account statements or any other account number held) then please send this for the attention of the Data Protection Team at the above address.

    If the account has been closed it is possible that the information has been deleted from our main system. While we will have all of your statements available, we can only locate them by card number alone once an account has been deleted from the main system.

    Upon receipt of the correspondence we will then be pleased to honour your request and the information will be forwarded to you.

    Your sincerely,

    Barclaycard customer servicesicon
    Does anyone have experience of getting pre 6 year statements without account numbers?

    Follows
    0
    Following
    0

  7. #7
    Site Team slick132 Highly authoritative slick132 Highly authoritative slick132 Highly authoritative slick132 Highly authoritative slick132 Highly authoritative slick132 Highly authoritative slick132 Highly authoritative slick132 Highly authoritative slick132 Highly authoritative slick132 Highly authoritative slick132 Highly authoritative slick132's Avatar



    Follow Real_CAG on Twitter
    Cagger since : Feb 2007
    Posts : 28,337 (7.22 post per day)

    Default Re: tnook v BC for older charges

    The only way you are likely to get any further data from BC about the old a/c is to take court action.

    But without the a/c number, you may be wasting further time and money as the court may decide it is reasonable for BC to require an a/c no. to identify the older data.

    If anyone else has an opinion, please comment..........

    We could do with some help from you

    PLEASE HELP US TO KEEP THIS SITE RUNNING
    EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS




    Please give something if you can. We all give our time free of charge but the site has bills to pay.

    Thanks !
    Follows
    0
    Following
    0

  8. #8
    Basic Account Holder tnook Novitiate



    Follow Real_CAG on Twitter
    Cagger since : Mar 2007
    Posts : 147 (0.04 post per day)

    Default Re: tnook v BC for older charges

    Surely if they have information about me, their letter states that they do, then it is their responsibility to give me access to that information under ICOicon guidelines.

    Barclaycard hiding behind the 'excuse' we organised the information in such a way that makes it impossible to access unless you have an account number shouldn't wash.

    I suspect if a police investigation of 'terrorists' wanted information about credit card transaction of suspects they wouldn't have to supply card numbers, names and addresses would be fine.


  9. #9
    Site Team slick132 Highly authoritative slick132 Highly authoritative slick132 Highly authoritative slick132 Highly authoritative slick132 Highly authoritative slick132 Highly authoritative slick132 Highly authoritative slick132 Highly authoritative slick132 Highly authoritative slick132 Highly authoritative slick132 Highly authoritative slick132's Avatar



    Follow Real_CAG on Twitter
    Cagger since : Feb 2007
    Posts : 28,337 (7.22 post per day)

    Default Re: tnook v BC for older charges

    I agree entirely and, if it were my decision, I'd go to the ICOicon although this may take ages.



    We could do with some help from you

    PLEASE HELP US TO KEEP THIS SITE RUNNING
    EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS




    Please give something if you can. We all give our time free of charge but the site has bills to pay.

    Thanks !
    Follows
    0
    Following
    0

  10. #10
    Basic Account Holder tnook Novitiate



    Follow Real_CAG on Twitter
    Cagger since : Mar 2007
    Posts : 147 (0.04 post per day)

    Default Very Old Barclaycard Charges

    Hi, I sent BC a SARicon asking for list of charges from my MasterCard and Visa from 1998 onwards. They replied stating that they likely had the information on microfiche but unless I can provide the account numbers for the cards they can't retrieve the information.

    Is this right? Surely they'd index them by name/address etc?


  11. #11
    Royalties Account Holder BRIGADIER2JCS Authoritative BRIGADIER2JCS Authoritative BRIGADIER2JCS Authoritative BRIGADIER2JCS Authoritative BRIGADIER2JCS Authoritative BRIGADIER2JCS Authoritative BRIGADIER2JCS Authoritative BRIGADIER2JCS Authoritative BRIGADIER2JCS Authoritative BRIGADIER2JCS Authoritative BRIGADIER2JCS Authoritative



    Follow Real_CAG on Twitter
    Cagger since : Aug 2010
    Posts : 31,712 (11.96 post per day)

    Default Re: Very Old Barclaycard Charges

    I know for sure it's by Card Type and number.


  12. #12
    Site Team slick132 Highly authoritative slick132 Highly authoritative slick132 Highly authoritative slick132 Highly authoritative slick132 Highly authoritative slick132 Highly authoritative slick132 Highly authoritative slick132 Highly authoritative slick132 Highly authoritative slick132 Highly authoritative slick132 Highly authoritative slick132's Avatar



    Follow Real_CAG on Twitter
    Cagger since : Feb 2007
    Posts : 28,337 (7.22 post per day)

    Default Re: Very Old Barclaycard Charges

    Hi Tnook,

    Have you checked carefully for old statements or an old card receipt, so you can give them the info they need.



    We could do with some help from you

    PLEASE HELP US TO KEEP THIS SITE RUNNING
    EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS




    Please give something if you can. We all give our time free of charge but the site has bills to pay.

    Thanks !
    Follows
    0
    Following
    0

  13. #13
    Basic Account Holder tnook Novitiate



    Follow Real_CAG on Twitter
    Cagger since : Mar 2007
    Posts : 147 (0.04 post per day)

    Default Re: Very Old Barclaycard Charges

    Annoyingly I've looked everywhere. Oh well.


  14. #14
    Basic Account Holder tnook Novitiate



    Follow Real_CAG on Twitter
    Cagger since : Mar 2007
    Posts : 147 (0.04 post per day)

    Default Re: Barclaycard & Microfiche - they are wrong - OFFICIAL

    I asked for Barclaycard to give me my old statements from 1998-2005 quite some years ago. They replied that they had them on microfiche but needed the account numbers to find them. Which I no longer had. Was this ever resolved or are they still claiming its based on account numbers only?


  15. #15
    Platinum Account Holder
    Help the CAG!!
    Make a donation
    Ford Authoritative Ford Authoritative Ford Authoritative Ford Authoritative Ford Authoritative Ford Authoritative Ford Authoritative Ford Authoritative Ford Authoritative Ford Authoritative Ford Authoritative



    Follow Real_CAG on Twitter
    Cagger since : Jun 2008
    Posts : 9,001 (2.61 post per day)

    Default Re: Barclaycard & Microfiche - they are wrong - OFFICIAL

    Quote Originally Posted by tnook View Post
    I asked for Barclaycard to give me my old statements from 1998-2005 quite some years ago. They replied that they had them on microfiche but needed the account numbers to find them. Which I no longer had. Was this ever resolved or are they still claiming its based on account numbers only?
    'some years ago'
    what's been going on since then

    IMO

    Follows
    0
    Following
    0

  16. #16
    Basic Account Holder tnook Novitiate



    Follow Real_CAG on Twitter
    Cagger since : Mar 2007
    Posts : 147 (0.04 post per day)

    Default Re: Barclaycard & Microfiche - they are wrong - OFFICIAL

    Well I gave up as I didn’t have the account numbers. I was just curious if they are still using it as an excuse/reason for not providing old statements.


  17. #17
    Platinum Account Holder
    Help the CAG!!
    Make a donation
    Ford Authoritative Ford Authoritative Ford Authoritative Ford Authoritative Ford Authoritative Ford Authoritative Ford Authoritative Ford Authoritative Ford Authoritative Ford Authoritative Ford Authoritative



    Follow Real_CAG on Twitter
    Cagger since : Jun 2008
    Posts : 9,001 (2.61 post per day)

    Default Re: Barclaycard & Microfiche - they are wrong - OFFICIAL

    is it re a current thread of yours?
    have you done a dsar. they should be able to tie up someones prior account numbers to their name

    IMO

    Follows
    0
    Following
    0

  18. #18
    Site Team dx100uk Highly authoritative dx100uk Highly authoritative dx100uk Highly authoritative dx100uk Highly authoritative dx100uk Highly authoritative dx100uk Highly authoritative dx100uk Highly authoritative dx100uk Highly authoritative dx100uk Highly authoritative dx100uk Highly authoritative dx100uk Highly authoritative dx100uk's Avatar



    Follow Real_CAG on Twitter
    Cagger since : Dec 2006
    Posts : 107,998 (27.12 post per day)

    Default Re: Very Old Barclaycard Charges

    yes two existing threads now merged here
    with the posts from our sticky moved to it.
    tried in 2010
    and again in 2013 to get the info.

    dx


    PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS
    Click Here To Make A Donation
    If you want advice on your thread please PM me a link to your thread
    my views are my own...seek legal advice if necessary
    NEVER EVER - act on a private message asking you to visit another website, make contact 'off list' or by phone alert the siteteam
    DX RIP Martin3030
    Follows
    0
    Following
    0

  19. #19
    Basic Account Holder tnook Novitiate



    Follow Real_CAG on Twitter
    Cagger since : Mar 2007
    Posts : 147 (0.04 post per day)

    Default

    Thanks for merging dx100uk

    Quote Originally Posted by Ford View Post
    is it re a current thread of yours?
    have you done a dsar. they should be able to tie up someones prior account numbers to their name
    I did a SARicon a few years ago and they flatly said they had the data on microfiche but needed the account numbers to access the statements.

    Which I felt was a but off, they should have them indexed by name/address.


  20. #20
    Site Team slick132 Highly authoritative slick132 Highly authoritative slick132 Highly authoritative slick132 Highly authoritative slick132 Highly authoritative slick132 Highly authoritative slick132 Highly authoritative slick132 Highly authoritative slick132 Highly authoritative slick132 Highly authoritative slick132 Highly authoritative slick132's Avatar



    Follow Real_CAG on Twitter
    Cagger since : Feb 2007
    Posts : 28,337 (7.22 post per day)

    Default Re: Very Old Barclaycard Charges

    You could write again to the Data Controller at Knutsford asking a final time that they produce the old data, failing which they'll be reported to the ICOicon and you may also take court action to force disclosure.



    We could do with some help from you

    PLEASE HELP US TO KEEP THIS SITE RUNNING
    EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS




    Please give something if you can. We all give our time free of charge but the site has bills to pay.

    Thanks !
    Follows
    0
    Following
    0


Reclaim the Right Ltd. - reg.05783665 in the UK reg. office:- 923 Finchley Road London NW11 7PE
We use cookies to personalise content and ads and to provide social media features. We also share information about your use of our site with our advertising and analytics partners. See details