Marc Gander - The Consumer Survival Handbook


A 220 page introduction to all things consumer related by our own BankFodder.

Includes energy companies, mobile phone providers, retailers, banks, insurance companies,debt collection agencies, reclaim companies, secondhand car sellers, cowboy garages, cowboy builders and all the rest who put their own profits before you.

£6.99



Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)


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  1. #121
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    Default Re: Barclaycard & Microfiche - they are wrong - OFFICIAL

    Then enforce your right to see your own data by means of a small claimicon.

    Works for me everytime.


  2. #122
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    Default Re: Barclaycard & Microfiche - they are wrong - OFFICIAL

    Quote Originally Posted by samcam View Post
    Unfortunately, even given this information, Barclaycard will still simpy ignore you.

    http://www.consumeractiongroup.co.uk...rclaycard.html

    I had the standard response from BC and contacted the ICOicon directly. Even after I confronted BC with ICO response stating that their records DO form part of a relevant filing system they simply send the same letter saying it doesn't.

    I've made an official complaint to the ICO now about this, but don't know what it will change.


    The ICO should support you application to receive data from Barclayshark.. if they still wont provide it you can then issue a claim against BC in the county courticon. Backed up with the ICO's letter, you should have no problems getting a DJ to order BC to comply.

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  3. #123
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    Default Re: Barclaycard & Microfiche - they are wrong - OFFICIAL

    I dont bother with the ICOicon any more- it takes months.

    Just apply to the court for an order under s.9 (1) Data Protection Act as per the templateicon in the CAG libraryicon.


  4. #124
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    Default Re: Barclaycard & Microfiche - they are wrong - OFFICIAL

    I wouldnt recommend going to the ICOicon, I did - and after nearly 12 months of waiting the ICO said 'probably Bsrclaycard not have data of more than 6 yearsicon - complaint closed'.

    Final lbaicon to Barclaycard resulted in them saying send us a tenner, they have already had the 10 fee - so its off to the Small Claims Court to get disclosure.

    Sorry noomill060 - should have done this over 6 months ago like you told me to.

    Beachy


  5. #125
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    Default Re: Barclaycard & Microfiche - they are wrong - OFFICIAL

    Just got the same response from ICOicon. Claiming that the banks told them 6 yearsicon is "industry standard".

    Not good that the banks are basically now telling the ICO what to say - so what's the point of ICO!?


  6. #126
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    Default Re: Barclaycard & Microfiche - they are wrong - OFFICIAL

    Quote Originally Posted by samcam View Post
    Just got the same response from ICOicon. Claiming that the banks told them 6 yearsicon is "industry standard".

    Not good that the banks are basically now telling the ICO what to say - so what's the point of ICO!?
    With the backlog of caseloads they had at the end of the year it was inevitable a "cleansing" excercise of cases would take place I feel.

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  7. #127
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    Talking Re: Barclaycard & Microfiche - they are wrong - OFFICIAL

    Quote Originally Posted by beachcomber60 View Post
    I wouldnt recommend going to the ICOicon, I did - and after nearly 12 months of waiting the ICO said 'probably Bsrclaycard not have data of more than 6 yearsicon - complaint closed'.

    Final lbaicon to Barclaycard resulted in them saying send us a tenner, they have already had the 10 fee - so its off to the Small Claims Court to get disclosure.

    Sorry noomill060 - should have done this over 6 months ago like you told me to.

    Beachy

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  8. #128
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    Default Re: Barclaycard & Microfiche - they are wrong - OFFICIAL

    Noomil been trying to pm you please but your message box full


  9. #129
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    Default Re: Barclaycard & Microfiche - they are wrong - OFFICIAL

    Hi Guys

    I am currently in the process of trying to get information relating to my MSDW account that was taken over by Barclaycard. So far I have had very little success. Can anyone tell me if they have been successful in getting information over 6 yearsicon old?

    Cheers

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  10. #130
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    Default Re: Barclaycard & Microfiche - they are wrong - OFFICIAL

    Hi FMC,

    BC will say they have destroyed data over 6 yearsicon old, whether for a BC a/c or MSDW, Goldfish, etc.

    You may get some info if you take court action but it's by no means guaranteed. See the thread for "Webby v BC" started by Webmaster - http://www.consumeractiongroup.co.uk...lder-Charges**



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  11. #131
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    Default Re: Barclaycard & Microfiche - they are wrong - OFFICIAL

    **IMPORTANT UPDATE**

    Big Congrats to Kate999 who has just succeeded in getting BC to (promise to) provide statements or data back to 1998.

    After my N1 was submitted I was advised they would be defending the claim in full!

    Received a call yesterday advising I would receive a copy of all my statements from 1998 till the account closed, and I would have them later this week.

    Great result - really happy!
    She took court action for disclosure of the data. http://www.consumeractiongroup.co.uk...=1#post3402197

    Excellent result which should be rewarded with a claim for charges plus compound interest in restitutionicon.

    8-)

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  12. #132
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    Default Re: Barclaycard & Microfiche - they are wrong - OFFICIAL

    ***Big Congrats*** to user Shelley, who has just got BC to produce full statement data from Jan 2002 after an Application to court for disclosure using the DP Act - http://www.consumeractiongroup.co.uk...=1#post3893105

    Well done and this should encourage others to seek older data using court action if BC say it's no longer available.



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  13. #133
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    Default Re: Barclaycard & Microfiche - they are wrong - OFFICIAL

    sticky closed

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