I recently opened a contract with T Mobile, and I decided that I wanted the direct debit to come out of another account, so i filled in the details and sent the form of to T Movile. My billing date was on 31/3/06 and i sent the form of a few days before that but t mobile did not recieve it until 3/4/06 and on the same date they decided to charge me for non payment.

They have charged 24.50+vat, are they allowed to do this, seeing as the banks are not? do i have a case

Any help is always appreciated

can someone please help me this is urgent

The basic principle making bank and credit card charges unlawful should apply to anything like this.

I don't see why it should be any different, although the wording on a mobile phone contract may require a slightly different approach to claiming back the money.

I'd be interested in the outcome because I've had a few charges from T-Mobile recently.

Hi - normally companies will ask for a minimim of 2 weeks notice of change to payment details (especially if correspondance is by post) mainly because the company has to inform the bank on your behalf which can take up to a week and once that has been changed the BACS payment must be ready to go 3 days before its due in the bank - if you only gave the company a couple of days to organise the change then I think the charge will stand as they have probably been charge by the banks themselves (although I doubt it would make a dent in their profits).

This topic was closed on 09 March 2019.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group