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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Fist Direct, Not talking on the phone


rossandtherese
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Hello there,

Reading all the info last night, I decided to contact FD. I had gone through all my statement and they owe me £XXX. I was passed around to 3 different call-handlers (the final one being in the charges dept). I was then told that due to the volume of complaints and the recient publicity on Radio 4 they were now dealing with all complaints in writing regarding bank charges.....

 

So here goes.....

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Hello there,

Reading all the info last night, I decided to contact FD. I had gone through all my statement and they owe me £XXX. I was passed around to 3 different call-handlers (the final one being in the charges dept). I was then told that due to the volume of complaints and the recient publicity on Radio 4 they were now dealing with all complaints in writing regarding bank charges.....

 

So here goes.....

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Fine, give them the warning and then the Good News.

 

Don't hang around.

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Fine, give them the warning and then the Good News.

 

Don't hang around.

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Hey there,

Posted the letter but as I had all my statements online I modified the last paragraph. Is this ok to cover myself to continue in a weeks time with proceedings?

T

Thanks in advance.

 

Accordingly I request that you return to me ALL charges made (as outlined on the attached document(spreadsheet)), totalling £x on our two accounts in the last 16 months by way of personal cheque or bank transfer within 7 days of receipt of this letter. If you choose not to do so, I will start proceedings for recovery in the County Courts, as I believe that legally I am entitled to this money back. You will also be liable for my court costs and for an extra 8% APR (totalling £xx.xx) as permitted under the County Courts Act (1984).

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Hey there,

Posted the letter but as I had all my statements online I modified the last paragraph. Is this ok to cover myself to continue in a weeks time with proceedings?

T

Thanks in advance.

 

Accordingly I request that you return to me ALL charges made (as outlined on the attached document(spreadsheet)), totalling £x on our two accounts in the last 16 months by way of personal cheque or bank transfer within 7 days of receipt of this letter. If you choose not to do so, I will start proceedings for recovery in the County Courts, as I believe that legally I am entitled to this money back. You will also be liable for my court costs and for an extra 8% APR (totalling £xx.xx) as permitted under the County Courts Act (1984).

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14 days might be better.

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14 days might be better.

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I just had more charges taken out of my account so I rang First Direct.

 

They told me that a letter has been issued 22/2/06 , offering me a full refund, which I have to sign and return. Then they will refund me.

 

More as I get it........

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Don't sign your rights away.

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Don't sign your rights away.

 

Even if they are offering a full refund? I'll post the contents when I get them. No point in second guessing what they'll say. As a note, they must have a very sloooooooow postal system. 22nd - today = 4 working days.

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If they offer a full refund that is great. On the other hand if they want you to agree that you will now accept their charges in the future ... well, you decide.

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  • 13 years later...

This topic was closed on 03/05/19.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support their.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

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at the bottom of one of the posts.

 

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Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

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