Hi everyone,

my efforts so far:

12 November:- sent first letter, together with a spreadsheet detailing the charges incurred over the past 6 years, to both the Branch manager and Customer Relations.

17 November: - received what appears to be their standard "get lost" letter; charges reasonable, OFT relates only to credirt cards etc.

By the end of this week, the LBA will be sent , again politely suggesting they pay-up.

I'll update as and when events happen.

regards to all

tweaky

Good luck Tweaky! well done on being so organised

Hi everyone,

here is the latest information.

Despite getting the standard "get lost" letter from the Customer Relations Unit, the infamous Mr Tommy McLean, on 27 Novemeber I received a letter from the Branch manager offering as a goodwill gesture, the sum of £1430.

This is 25% of the amount being claimed.

Today, 4 December, sent a reply to the Branch manager decline their offer. Also sent the LBA letter to Tommy and his pals, including another copy of the spreadsheet detailing the amounts being claimed, and enclosed a copy of the letter to the Branch declining the offer.

Now in "wait mode" and also about to calculate the interest I will claim when I submit the claim to the Court.

Another update as and when

Regards

tweaky

12 December 06:

started a claim against the Royal Bank of Scotland on behalf of another family member.

Amouint claimed in region of £2000.

action so far:-

Have received the bank statements from the bank

Compiled a spreadsheet detailing the amounts claimed

Sent the polite letter to the bank asking for the money back

now sitting back and waiting for the "get lost" reply.

Will update as and when, regarding both the original claim and this new claim.

Tweaky

Hi everyone,

an update, as promised, on claim No. 1

The Christmas holiday period passed without incident, however, letters from RBS dated 3 Jan and 8 Jan acknowleding our letters of 4 and 21 December, both RBS letters thanking us for our patience and they are investigating and would respond as soon as possible.

All well and good - wrote to RBS giving them a definite cut-off date and sent e-mail to same effect.

No response from RBS, so claim submitted to the Court last week.

Awaiting hearing date.

More to follow as and when

Tweaky