Marc Gander - The Consumer Survival Handbook


A 220 page introduction to all things consumer related by our own BankFodder.

Includes energy companies, mobile phone providers, retailers, banks, insurance companies,debt collection agencies, reclaim companies, secondhand car sellers, cowboy garages, cowboy builders and all the rest who put their own profits before you.

£6.99



Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)


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  1. #1
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    You'll regret it if you don't.




    Follow Real_CAG on Twitter
    Cagger since : Nov 2006

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    Default tweaky vs Royal bank of Scotland

    Hi everyone,
    my efforts so far:
    12 November:- sent first letter, together with a spreadsheet detailing the charges incurred over the past 6 yearsicon, to both the Branch manager and Customer Relations.

    17 November: - received what appears to be their standard "get lost" letter; charges reasonable, OFT relates only to credirt cards etc.

    By the end of this week, the lbaicon will be sent , again politely suggesting they pay-up.

    I'll update as and when events happen.

    regards to all

    tweaky

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  2. #2
    Basic Account Holder
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    You'll regret it if you don't.




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    Cagger since : Nov 2006

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    Default Re: tweaky vs Royal bank of Scotland

    Good luck Tweaky! well done on being so organised


  3. #3
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    You'll regret it if you don't.




    Follow Real_CAG on Twitter
    Cagger since : Nov 2006

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    Default Re: tweaky vs Royal bank of Scotland

    Hi everyone,
    here is the latest information.

    Despite getting the standard "get lost" letter from the Customer Relations Unit, the infamous Mr Tommy McLean, on 27 Novemeber I received a lettericon from the Branch manager offering as a goodwill gestureicon, the sum of 1430.

    This is 25% of the amount being claimed.

    Today, 4 December, sent a reply to the Branch manager decline their offer. Also sent the lbaicon letter to Tommy and his pals, including another copy of the spreadsheet detailing the amounts being claimed, and enclosed a copy of the letter to the Branch declining the offer.

    Now in "wait mode" and also about to calculate the interest I will claim when I submit the claim to the Court.

    Another update as and when

    Regards

    tweaky


  4. #4
    Basic Account Holder
    Do you record your calls?
    You'll regret it if you don't.




    Follow Real_CAG on Twitter
    Cagger since : Nov 2006

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    Wink Re: tweaky vs Royal bank of Scotland

    12 December 06:
    started a claim against the Royal Bank of Scotlandicon on behalf of another family member.
    Amouint claimed in region of 2000.
    action so far:-
    Have received the bank statements from the bank
    Compiled a spreadsheet detailing the amounts claimed
    Sent the polite letter to the bank asking for the money back
    now sitting back and waiting for the "get lost" reply.

    Will update as and when, regarding both the original claim and this new claim.

    Tweaky


  5. #5
    Basic Account Holder
    Do you record your calls?
    You'll regret it if you don't.




    Follow Real_CAG on Twitter
    Cagger since : Nov 2006

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    Default Re: tweaky vs Royal bank of Scotland

    Hi everyone,
    an update, as promised, on claim No. 1

    The Christmas holiday period passed without incident, however, letters from RBSicon dated 3 Jan and 8 Jan acknowleding our letters of 4 and 21 December, both RBS letters thanking us for our patience and they are investigating and would respond as soon as possible.
    All well and good - wrote to RBS giving them a definite cut-off date and sent e-mail to same effect.
    No response from RBS, so claim submitted to the Court last week.
    Awaiting hearing date.
    More to follow as and when

    Tweaky



Reclaim the Right Ltd. - reg.05783665 in the UK reg. office:- 923 Finchley Road London NW11 7PE
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