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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Tesco


Bunnykins321
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Hi

Just thought I'd join in with my own thread and let everyone know how I'm getting on with my fight to get my money back.

 

I've two credit card accounts which I am claiming charges etc back on.

 

Tesco - £200.19

 

Same timetable as below. Not surprisingly same letters received from the same people. Tesco offered goodwill payment of £64.00. Now been put on the two week delay as per information below. They still owe me £136.19 and I am going to get it!

 

Mint £124.23

 

Mint - sent first LBA letter on 25 October. Letter received 6 November advising me that they were reviewing the issue and would contact me again in two weeks time. Letter received 10 November offering me £54.23 (refunding me the £8 difference between the £12, which they think is legally acceptable to charge me, and the £20 that I was charged) they also refunded me the interest charged. Sent second LBA letter dated 21 November to Hilary Thompson (Senior Customer Advisor) saying thank you for my partial goodwill payment but I want the other £70.60 that you owe me. Just received the standard delaying letter dated 24 November from Rebecca Head (Senior Customer Advisor) saying that they will get back to me in two weeks time. I'm a bit tired of this and would like to get this sorted out before Christmas so I am going to give them a ring - as anyone dealt with this department or this particular person and had any luck sorting out a full settlement.

 

Rebecca Head

Senior Customer Advisor

Customer Contact Centre

Customer Service

PO Box 6050

Southend on Sea SS99 1WL

 

Any ideas on how to tackle the time delaying little bastards????

 

Hopping Mad Bunnykins321

Laura Ashley - Prelim Letter Settled in Full £100

Tesco (RBS) - LBA - offered £64 - still owe me £136.19 - second LBA letter sent 12 Nov 2006

Mint (RBS) - LBA - offered £54.23 - still owe me £70 second LBA letter sent 14 Nov 2006

LLoyds Gold - Moneyclaimol 12 Nov 2006

LLoyds Plat - Moneyclaimol 12 Nov 2006

Lloyds Classic - LBA letter sent 12 Nov 2006 for £2,593

Lloyds Classic - LBA letter sent 12 Nov 2006 for £508.65

MBNA (2 accounts) - Two goodwill payments received so far totalling approx £700 - just going in for the final kill!

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