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    • In terms of "why didn't I make a claim" - well, that has to be understood in the context of the long-standing legal battle and all its permuations with the shark. In essence there was a repo and probable fire sale of the leasehold property - which would have led to me initiating the complaint/ claim v SPF in summer 19. But there was no quick sale. And battle commenced and it ain't done yet 5y later. A potential sale morphed into trying to do a debt deal and then into a full blown battle heading to trial - based on the shark deliberately racking up costs just so the ceo can keep the property for himself.  Along the way they have launched claims in 4 different counties -v- me - trying to get a backdoor B. (Haven't yet succeeded) Simultaneously I got dragged into a contentious forfeiture claim and then into a lease extension debacle - both of which lasted 3y. (I have an association with the freeholders and handled all that legal stuff too) I had some (friend paid for) legal support to begin with.  But mostly I have handled every thing alone.  The sheer weight of all the different cases has been pretty overwhelming. And tedious.  I'm battling an aggressive financial shark that has investors giving them 00s of millions. They've employed teams of expensive lawyers and barristers. And also got juniors doing the boring menial tasks. And, of course, in text book style they've delayed issues on purpose and then sent 000's of docs to read at the 11th hour. Which I not only boringly did read,  but also simultaneously filed for ease of reference later - which has come in very handy in speeding up collating legal bundles and being able to find evidence quickly.  It's also how I found out the damning stuff I could use -v- them.  Bottom line - I haven't really had a moment to breath for 5y. I've had to write a statement recently. And asked a clinic for advice. One of the volunteers asked how I got into this situation.  Which prompted me to say it all started when I got bad advice from a broker. Which kick-started me in to thinking I really should look into making some kind of formal complaint -v- the broker.  Which is where I am now.  Extenuating circumstances as to why I'm complaining so late.  But hopefully still in time ??  
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Bensons For Beds


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Recently I purchased a bed and matress from Bensons and it was delivered damaged... since then I have had three failed deliveries and made many many phone calls to the head office and dispatch centre. finally the last straw was they told me they didn't have stock but when I looked online and phoned the online team they told me there were twenty in stock so I demanded on of them.... finally now have the bed but can I claim against Bensons for the phone calls and failed deliveries?

 

I estimate a day off work costs me around £70 (x3) and telephone calls amount to approximately £10

 

Any comments / advice welcome

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Guest Lueeze

I would send a letter to them advising them that you expect them to reinburse your costs.

 

Keep the letter simple and bullet point the loss you are claiming for.

 

Give them 14 days to respond or advise them you will report them to the office of fair trading for all the problems you have had.

 

OFT may be able to give you some advice too!

 

Good Luck!

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Do you think I am within rights to claim for days off and telephone calls though?

Appointment = Contract of Appointed date or time

Failed Appointment = Breach of Contract

I think it used to be written into either British Gas or BT that they would pay £30.00 if they failed to attend on an appointed day. Some time ago though.

PUTTING IT IN WRITING & KEEPING COPIES IS A MUST FOR SUCCESS

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  • 2 years later...

Hi All,

I Have Just Payed The Balance On Two Beds, But Am Getting Very Concerned About The Reviews, I Bought Mine From New Malden, But No One Is Telling Me When The Delivery Will Be Arranged As The Beds Are Not Stored There, Does Anyone Know Where The Warehouse/depot Is And How I Can Contact Them.:|

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Found this address.

 

Customer Services

Bensons For Beds

4 Taurus Park

Europa Boulevard

Westbrook

Warrington

Cheshire

WA5 7ZT

 

Phone Number: 0801446160 (not weekends)

 

Regards.

 

Scott.

Any advice I give is honest and in good faith.:)

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  • 3 weeks later...

Bensons for Beds have two types of employees, either they are really helpful (when you threaten legal action and quote your rights) or downright rude.

 

I bought a bed from them earlier this year, it was damaged on arrival. I rang their head office and was told that I needed to take a photograph of the damage and send it to them so they could decide what to do. When I explained I had no legal obligation to do this and further that I didn't have a digital camera I was called a liar (as apparently everyone has a camera on their mobile phones). I tried two more calls but they stuck to their 'Company policy' spiel.

 

Eventually a no nonsense call to the MD's secretary informing them I was about to issue proceedings for slander (I am not a liar as they suggested) and also for a full refund under the SOGA suddenly brought about a change in attitude when their helpdesk agreed that their Company policy means bugger all and they would send out a replacement within 48 hours.

 

Result was a new bed and a cheque for compensation, so don't take any abuse or fob-offs from them. They know their obligations but sadly this is a Company who only honour their obligations when they know that you know your rights.

 

Mossy

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A good result Mossy,

 

Well done !! :D

 

Lex

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Advice & opinions given by me are personal, are not endorsed by the Consumer Action Group or the Bank Action Group. Should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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  • 10 years later...

This topic was closed on 08 March 2019.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

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