Got charged 38 for forgetting about my 27 mobile phone bill. Lodged money to cover it the very next day when I realised. Received my statement a couple of days back with a letter saying I was also being charged a 28 "account maintenance" fee. After the stuff I've been through with this site, I thought "no way I'm paying 66 just cause I forgot about my bill". Sent them a letter saying how I was disgusted with the charges for an simple oversight. Sent it on Saturday, got a phone callicon yesterday saying they are refunding them. Money in account this morning. Get in!

If only it was this simple to get larger amounts back.

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