I already had a refund of 1250 in august, but since then i have had another 586 in charges, (i had a lot of failed direct debits due to other issues). And i have begun again by sending the 1st letter, no response. I am now on the lbaicon.

Has anyone ever successfully claimed twice?

To get the refund last time after getting the standard fob off letters i spoke directly to tommy mclean and he authorised a refund for he very next day. I do have to say that he seems a thoroughly nice bloke and was very open and honest about claiming charges. He told me that the reason they don't just pay out straight away is because most people give up and that he is happy to speak to anyone regarding the issue.

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