Is there any organisation that investigates Motability for aiding and abetting Motability fraud?

Hi.

Can you tell us more about what's happened please? It's difficult to advise without more detail.

HB

We have repeatedly reported fraudulent use of a Motability car to Motability. The Motability car is being used by a woman (who is not the disabled person) for her personal use - running errands, taking her child to school, shopping etc. Things that are not for the benefit of the disabled person.

Is there any organisation that investigates Motability for aiding and abetting Motability fraud?

I have tried reporting it to Motability - many times. My question is who do I report Motability to for aiding and abetting fraud? Is there an ombudsman?

she is probably the/a nominated driver?

it could well be for the benefit of the disabled person.

i'e if she didn't do this or that the disabled person would have to travel with her ..better they stay at home

thus they are benefitting from that rather than suffering unnecessary travelling.

things like this ive questioned with Motability lots of times and never had an issue with what I have described a nominated driver wanted to do.

was told its not an issue.

I don't mean to be rude but please read what I have said in my earlier posts. I have not asked for your interpretation of the Motability rules / how they are applied. My very simple question is: is there a higher authority I can complain to about Motability as they are encouraging fraud in this particular instance.

It's not fraud.

I used to have a motability car because i was a carer for an older friend.

I used the car for 2 years until he passed away and he only came in the car twice.

The motability scheme is for the wider benefit of a disabled or vulnerable person.

I was sceptic at first but the council officials insisted on me filling the application because i was doing his shopping, helping with some cooking and cleaning and keeping him company.

To do this i needed a car and because it was partly for his benefit, i was entitled to it.

So, anyone seeing me with a motability car (no particular marking, so don't know how anyone would know) would think i was sc@mming the system.

Same could be said for the woman you want to grass out.

At king12345 - not relevant.

Now, back to the question: is there a higher authority I can complain to about Motability as they are encouraging fraud.

Well if you taken time to read the bottom of the link I provided...

Motability Operations Limited is authorised and regulated by the Financial Conduct Authority under reference number 735390.

Please see our Terms and Conditions for more information.

Now, back to the question: is there a higher authority I can complain to about Motability as they are encouraging fraud.

No because they are doing nothing wrong.

Motability makes the rules

If they are happy .

Dx

Hi

I can see where you are coming from but that is with the little information that you have provided.

Do I agree with it NO as said "little information" we need a summary of how you have reached this conclusion from start till now.

Question: Are you specifically asking about the Motability Vehicle only or with the Blue Badge use as well? (I know you have asked about the motability vehicle but just to clarify a Blue Badge is not involved as well)

Couple of links:

https://www.motability.co.uk/information-for-customers/cars-and-wheelchair-accessible-vehicles-customer-area/your-agreement-named-car-drivers

https://www.motability.co.uk/contact-and-support/faqs/what-information-do-i-need-to-give-to-add-a-driver

https://www.motability.co.uk/contact-and-support/faqs/can-someone-else-drive-for-me

https://www.motability.co.uk/about-the-scheme/how-your-car-can-be-used/

https://www.motability.co.uk/contact-and-support/faqs/do-i-have-to-be-in-the-car-when-it-is-being-used

https://www.motability.rsagroup.co.uk/policy-who-can-drive-your-car.html

At king12345 - not relevant.

Now, back to the question: is there a higher authority I can complain to about Motability as they are encouraging fraud.

No, but if it is stopping you sleep at night, you could always raise it with your MP.

Owing to how the scheme works, there will always be misuse of the scheme, it would be counter productive to check every trip to make ensure it was done to benefit the disabled person and how would they prove the trip wasn't benefiting the disabled person?

Not every trip needs to be for the disabled benefit.

As said, i used to care for a friend and visited him every other day.

I was using the motability car mainly for myself and it is allowed.

They even let me keep the car for a few months after my friend passed away despite me notifying them immediately.

Op, complain to the government and see if you can convince them to make the scheme for sole and exclusive use of disabled/vulnerable.

Good luck.

And i just found this in my inbox:

"I don't understand why you think answering my question with your situation is relevant Please don't muddy the waters with irrelevance. I have posted a question and your particular circumstances - though quite fascinating I am sure - are of no interest to me in this particular instance whatsoever."

This is an open forum where people discuss things so many can benefit.

If you want an answer that you like, pay someone and make them giving you the answers you want.

For the time being we keep contributing with opinions, links and personal experience which all help understand how to address many problems.

In your case, as you want i straight answer, it's a matter of revenge that you want against a woman you don't like or has done something to upset you.

Most likely she's entitled to the motability but you want to cause her trouble.

So the answer is another question: what has this woman done to you?

@ Andyorch: Thank you. That is helpful. I have asked Motability who regulates them and they have refused to answer. I will take this up with the Financial Ombudsman.

@ dx100uk: Motability ask for fraud to be reported to them. They say they take fraud seriously but we all know what happens when organisations self-regulate...

@ stu007: I have read the Motability rules and it is quite clear that Motability cars are not supposed to be used in the way this one is. The woman who is using the Motability car fraudulently is also using the blue badge when the disabled person is not present.

@tomtom256: Our MP tells us he is totally shocked by Motability and it is well know Motability is one of the worst frauds there is - he also tells us there is nothing he can do about it. If you pay taxes and are happy for them to be stolen by benefit cheats that is entirely up to you - I do not share your view.

@ king12345: It was a simple question. An open forum is only informative if the question is answered. Anyone searching for the same information as I am is not interested in reading pages and pages of personal opinion / circumstance. They, like me, just seek the answer to the original question.

I now have the answer to my question, thank you Andyorch.

You should focus on the blue badge being used inappropriately rather than the motability.

If this woman is the carer of the disabled then she's most likely entitled to it and can use the car whenever and wherever she wants.

The blue badge misuse could be your weapon to get her as it's clear that's what you want.

As the OP has now got the answer to the initial post I see no point in this thread going any further.

Thread now closed.

Regards

Andy