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    • Thanks for posting the CPR contents. i do wish you hadn't blanked out the dates and times since at times they can be relevant . Can you please repost including times and dates. They say that they sent a copy of  the original  PCN that they sent to the Hirer  along with your hire agreement documents. Did you receive them and if so can you please upload the original PCN without erasing dates and times. If they did include  all the paperwork they said, then that PCN is pretty near compliant except for their error with the discount time. In the Act it isn't actually specified but to offer a discount for 14 days from the OFFENCE is a joke. the offence occurred probably a couple of months prior to you receiving your Notice to Hirer.  Also the words in parentheses n the Act have been missed off. Section 14 [5][c] (c)warn the hirer that if, after the period of 21 days beginning with the day after that on which the notice to hirer is given, the amount of unpaid parking charges referred to in the notice to keeper under paragraph 8(2)(f) or 9(2)(f) (as the case may be) has not been paid in full, the creditor will (if any applicable requirements are met) have the right to recover from the hirer so much of that amount as remains unpaid; Though it states "if any applicable ...." as opposed to "if all applicable......" in Section 8 or 9. Maybe the Site could explain what the difference between the two terms mean if there is a difference. Also on your claim form they keeper referring to you as the driver or the keeper.  You are the Hirer and only the Hirer is responsible for the charge EVEN IF THEY WEREN'T THE DRIVER. So they cannot pursue the driver and nowhere in the Hirer section of the Act is the hirer ever named as the keeper so NPC are pursuing the wrong person.  
    • This is simply a scam site.  It's been shown to be a scam in the national press and on national TV. Please fill in the the forum sticky and upload the invoice you've received. In fact what you have is an invoice, not a fine, a private company doesn't have the power to issue fines.  
    • Moved to the Private Parking forum.
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Washing machine repair and unexpected care plan


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Good evening,

 

I'll try to summarize briefly :

- 10 day ago washing machine stopped to work at the end of the program, door locked...

- I notified to the landlord the issue sending him an email with all details and a quick video where he can see what is the actual problem

- After a couple of days I received a reply from him where he'll put me in contact with the guy who manage the house in his name so he can

arrange the repair

- This guy send me an email (landlord was in cc) saying and he requested a repair and he already arranged the payment.

- This tuesday I received the visit of the engineer who made the work in about one hour

 

This morning I found a letter in my letter box from the UK's leading specialist warranty provider about a "Repair and care plan" signed in my name (t's mentioning my name and surname as Customer Name) with a duration of 6 months.

 

The payment has be arranged with Landlord's bank account, a Direct Debit Payment Schedule with a 6 Monthly payments.

 

I'm pretty nervous cause he never agreed with me to arrange for a care plan and I never authorized him to do it in my name...

I wrote him after a couple of hour I found the letter asking some explanation cause we never talked about care plan, he replied saying when he was doing the payment there was no different in price between the one-off repair and the care plan and due to the care plan is covering 6 months he decided (according with the landlord) to proceed with that.

 

I replied him saying i'm fine with anything the landlord wants, but the contract needs to be signed in my of the lanlord...

 

All email conversations contains the landlord as cc, at now they stop not replying ...

 

How should I proceed?

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You have a paper trail in which the landlord agrees that it is his initiative and his contract and it is simply in your name as a formality. On that basis, I don't think there's much you can do. Keep the letter make sure you have it safely stored. If you have any telephone conversations with them about it then make sure you have read our customer services guide and you have implemented the advice there

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