Good Evening Everyone!

Another Harlands post unfortunately, I've had a good read through and followed some of the advice and am now at the next step and wondering what is my best course of action, Let me start with the background.

I signed up to a rolling contract with E4L in Milton Keynes, I had used the gym over the months but unfortunately suffered a quite catastrophic knee failure that has made even a daily dog walk a chore (Joys of getting old I guess!). Because of this I cancelled my E4L DD thinking it was the best way to cancel (My fault, Should have checked the T&C's). I received an email but truth be told I thought it was a cancellation email and ignored it...

On the 27th of December I received an email confirming that because I failed to rectify the situation they had added fee's on and I owed them £36.99 and if I didn't call them before 16th of January.

I called them on the 15th of January to discuss this (I recorded this mainly because I always worry about situations like this!). I apologised and offered to pay two months to bring the account up to date, would continue my membership as normal.. I got told basically to pay the fee's and deal with it.... Nice!

I then received a further email on the 23rd of January now saying because I hadn't called them I now owe them £73.98 and had to call them by 7/2/19.

I've followed the advice here and sent them a written letter offering to pay what I owe less the fee's to cancel my account etc etc, I have proof of posting and tracking number for this. After this I've received two emails, the first being an Email from CRS saying I owe them £107. The second is an email from Harlands which is the following:

(Removed due to forum rules)

(Removed due to forum rules)

ignore them now

block and bounce back all emails.

nothing they can do to you.

dx

Hi DarkP and welcome to CAG

In para 4 of your post above, you say you called "them" which I assume was Harlands/CRS. All the threads here suggest you always avoid calling them. At least you recorded the calls but, in future, never call Harlands/CRS for any reason - it will never do you any good.

You were right to offer to pay the gym fees but not the admin fees.

They failed to accept the offer so now you just ignore them and their begging letters. By wanting to charge you the admin fees, they've shown they can't be trusted, hence you were right to cancel the DD immediately.

Keep a log of all forms of contact from them in case you need to complain of harassment by stay OFF the phone completely.

Keep us updated please.