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    • One other point to note, the more I read, the more I study, the more proficient I feel I am becoming in this area. Make no mistake DBCL if you are reading this, when I win in court, if I have the grounds to make any claims against you, such as breach of GDPR, I shall be doing so.
    • Yep, I read that and thought about trying to find out what the consideration and grace period is at Riverside but not sure I can. I know they say "You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is"  but I doubt they would disclose it to the public, maybe I should have asked in my CPR 31.14 letter? Yes, I think I can get rid of 5 minutes. I am also going to include a point about BPA CoP: 13.2 The reference to a consideration period in 13.1 shall not apply where a parking event takes place. I think that is Deception .... They giveth with one hand and taketh away with the other!
    • Six months of conflict have also taken a heavy economic toll.View the full article
    • the Town and Country [advertisments ] Regulations 2007 are not easy to understand. Most Council planing officials don't so it's good that you found one who knows. Although he may not have been right if the rogues have not been "controlling" in the car park for that long. The time only starts when the ANPR signs go up, not how long the area has been used as a car park.   Sadly I have checked Highview out and they have been there since at least 2014 . I have looked at the BPA Code of Practice version 8 which covers 2023 and that states Re Consideration and Grace Periods 13.3 Where a parking location is one where a limited period of parking is permitted, or where drivers contract to park for a defined period and pay for that service in advance (Pay & Display), this would be considered as a parking event and a Grace Period of at least 10 minutes must be added to the end of a parking event before you issue a PCN. It then goes on to explain a bit more further down 13.5 You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is. 13.6 Neither a consideration period or a grace period are periods of free parking and there is no requirement for you to offer an additional allowance on top of a consideration or grace period. _________________________________________________________________________________________________________________So you have  now only overstayed 5 minutes maximum since BPA quote a minimum of 10 minutes. And it may be that the Riverside does have a longer period perhaps because of the size of the car park? So it becomes even more incumbent on you to remember where the extra 5 minutes could be.  Were you travelling as a family with children or a disabled person where getting them in and out of the car would take longer. Was there difficulty finding a space, or having to queue to get out of the car park . Or anything else that could account for another 5 minutes  without having to claim the difference between the ANPR times and the actual times.
    • Regarding a driver, that HAS paid for parking but input an incorrect Vehicle Registration Number.   This is an easy mistake to make, especially if a driver has access to more than one vehicle. First of all, upon receiving an NTK/PCN it is important to check that the Notice fully complies with PoFA 2012 Schedule 4 before deciding how to respond of course. The general advice is NOT to appeal to the Private Parking Company as, for example, you may identify yourself as driver and in certain circumstances that could harm your defence at a later stage. However, after following a recent thread on this subject, I have come to the conclusion that, in the case of inputting an incorrect Vehicle Registration Number, which is covered by “de minimis” it may actually HARM your defence at a later stage if you have not appealed to the PPC at the first appeal stage and explained that you DID pay for parking and CAN provide proof of parking, it was just that an incorrect VRN was input in error. Now, we all know that the BPA Code of Practice are guidelines from one bunch of charlatans for another bunch of charlatans to follow, but my thoughts are that there could be problems in court if a judge decides that a motorist has not followed these guidelines and has not made an appeal at the first appeal stage, therefore attempting to resolve the situation before it reaches court. From BPA Code of Practice: Section 17:  Keying Errors B) Major Keying Errors Examples of a major keying error could include: • Motorist entered their spouse’s car registration • Motorist entered something completely unrelated to their registration • Motorist made multiple keying errors (beyond one character being entered incorrectly) • Motorist has only entered a small part of their VRM, for example the first three digits In these instances we would expect that such errors are dealt with appropriately at the first appeal stage, especially if it can be proven that the motorist has paid for the parking event or that the motorist attempted to enter their VRM or were a legitimate user of the car park (eg a hospital patient or a patron of a restaurant). It is appreciated that in issuing a PCN in these instances, the operator will have incurred charges including but not limited to the DVLA fee and other processing costs therefore we believe that it is reasonable to seek to recover some of these costs by making a modest charge to the motorist of no more than £20 for a 14-day period from when the keying error was identified before reverting to the charge amount at the point of appeal. Now, we know that the "modest charge" is unenforceable in law, however, it would be up to the individual if they wanted to pay and make the problem go away or in fact if they wanted to contest the issue in court. If the motorist DOES appeal to the PPC explaining the error and the PPC rejects the appeal and the appeal fails, the motorist can use that in his favour at court.   Defence: "I entered the wrong VRN by mistake Judge, I explained this and I also submitted proof of payment for the relevant parking period in my appeal but the PPC wouldn't accept that"   If the motorist DOES NOT appeal to the PPC in the first instance the judge may well use that as a reason to dismiss the case in the claimant's favour because they may decide that they had the opportunity to resolve the matter at a much earlier stage in the proceedings. It is my humble opinion that a motorist, having paid and having proof of payment but entering the wrong VRN, should make an appeal at the first appeal stage in order to prevent problems at a later stage. In this instance, I think there is nothing to be gained by concealing the identity of the driver, especially if at a later stage, perhaps in court, it is said: “I (the driver) entered the wrong VRN.” Whether you agree or not, it is up to the individual to decide …. but worth thinking about. Any feedback, especially if you can prove to the contrary, gratefully received.
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Problem with Enterprise rent a car, legal advice needed


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This is my first post and I hope the last, so hello everybody!

 

 

I have rented a car from them since end of August,

2 days ago they entered my house private drivaway and through the open gates (fully detached house with driveway for 12 cars and clearly visible cameras everywhere) and the took the car back, without any warning, any issues and NO outstanding debt !

 

Last conversation I had with them, was a day before the incident and I asked them to change my car with another one and also asked them to forward to me an invoice, as they never issue one and breakdown of charges.

 

I send a letter to their head office, fca, bvrla , I enclose copy of the letter, do I need to report and involve the police as they entered my property ?

What are my legal options against them please.

Many thanks and forgive the length of the post.

 

letter enclosed.

Dear Sirs,

 

My name is Xxxxxxxxxxx, I would like to complain about Enterprise Car Rental Company, especially the St. Johns Wood Branch in London.

I had a horrific experience with this company, I am not a new customer to them, as I hire a car from this company since end of August 2018.

During this period, I paid more than UK5500 to them for rental and service charges. as I hired a mid Executive car from them.

 

Until October everything was nice and smoothly, since then they started to take unauthorised payments without my knowledge from my credit card for silly reasons (administrative charges without explanation, handling ticket charges and so on),

 

I had to cancel my Amex credit card and replace it as I wasn’t confident leaving a card with a very high limit on their system,

I gave them a debit card to use and when they need to take payments,

I asked them to call me, issue an invoice to me and then charge the card after my authorisation.

 

Since that day I was receiving threats and warnings on a daily basis,

that they will report the car as stolen to the Police (many SMS messages for evidence)

and to avoid this to happen,

they asked me to prepay the rental period in advance (one month in advance),

they also requested from me to pay higher monthly rental fare than the agreed amount, and a higher deposit.

 

As I am using the car on a daily basis, in order to go to work and to pick up the kids from school,

I paid them the money requested, however it didn’t end ,

 

they requested the car back in December stating that BMW recalled all cars for security checks (again they told me that if I will not comply they will report the car as stolen !) and they replaced the car with a much inferior Hyundai ! I accepted as I didn’t have other options.

 

Until yesterday and after many messages they never replaced the car with the BMW that I had since September,

instead and without ANY notice or warning they came to my house at 7.35 in the morning (with cameras evidence),

took the car and left me WITHOUT a car,

with an overcharged card and a set of Hyundai keys !

 

I would like to add that one day before I was reassured by the Branch Manager (with SMS text evidence) that the car will be replaced with the BMW and that there are no outstanding payments.

 

Since day one, I NEVER received any invoice or account statement from them so I don’t know how much money they have taken in total and for what reason and rental period.

They NEVER refunded any of the deposits back to my card and they always came with excuses that the accountant is sick, fired, etc

 

I have contacted my bank and credit card providers and asked them to investigate the matter and if needed to dispute all payments until the issues are resolved.

 

I also instructed my Solicitor to be in contact with the regulating body and their executive team and instructed him to go ahead with court proceedings and seek FULL compensation.

If you need additional information please do not hesitate to contact me.

Edited by dx100uk
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send them an sar get all the details

then you'll be able to workout what has gone on.

 

your story is rather garbled and difficult to follow, but I gather there was a safety recall by BMW?,

they as the owner are quite entitled to repossess their property esp if by continuing to let it be driven, you or your children could have been injured or worse.

 

however I would suspect that the repo guys were in-fact simply a recovery firm , not bailiffs , and without any powers to enter private property, regardless to if the gates were open or not. that is something you might have recourse upon, but it does really count for much.

 

and ofcourse they might not of had any other BMW's cars to replace it if they were all under the same recall.

and replaced it with what they could to keep you mobile.

 

the more important issue are the possibly unlawful fixed sum penalty charges, which are in most cases unlawful,

 

if I were to be frank they did ask you to return the car , you misunderstood the legal importance of you doing so at their request and they had little choice but to go get it.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Court proceedings for what tort? What breach of contract?

Saying that your solicitor will issue court proceedings without a letter before action setting out what loss / harm you believe they have caused you..... They’ll see that as just so much bluster. Did your solicitor really agree that?.

 

As for “ I accepted as I didn’t have other options.“

What about the option of returning the “inferior” car you weren’t happy with, apparently! (& asking them to issue you an invoice!) and then hiring through a different firm, to get a car and quality of service you’d be happier with.

 

Either you should have given the car back and hired through a different firm, or there is more to the story here than you have said so far.

Claiming “I had no other option” and “I’ll sue!” (what for??) just doesn’t add up.

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as you have engaged a solicitor you should let them advise you rather than looking for an alternative opinion here. if your solicitors advice is either very vague or doesn't agree with what you want then you should go to another solicitor as sometimes they will use wording that encourages you to spend money with very little prospect of getting anywhere.

Edited by Andyorch
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I would like to hear different opinions before I commence any action.

Points are :

There were no outstanding payments towards Enterprise.

I was overcharged on more than 3 occasions.

Car taken without notice or warnings, not a single phone call.

No invoices issued since day one.

Threats in more than 3 occasions that they will report the car as stolen (what for ), they forced me to renew contract every 28 days and make a new contract every time.

Charges without permission for parking tickets that they never submitted to me (I am not aware of any parking tickets issued).

Entered my private property without warning.

Inside the car were my bag, personal belongings, money ,phone chargers etc , they didn’t even contact me to deliver these items back to us.

I wonder, these are not enough for legal action ?

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Dx

the more important issue are the possibly unlawful fixed sum penalty charges, which are in most cases unlawful..

 

 

This is actually in the hire contract that the OP signed.

Any charges can be charged to the credit card and an admin fee ontop. So its a bit more in depth than a speculative invoice for private parking.

 

I'm surprised they allows you to leave a debit card number and not credit card...

 

As seen as you stated (OP) that you have instructed a solicitor to take the case in not going to comment any further to why they come to get the car..

I would of done the same.

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I would like to hear different opinions before I commence any action.

 

 

I thought you'd said you'd already instructed your solicitor to commence legal action

 

I also instructed my Solicitor to be in contact with the regulating body and their executive team and instructed him to go ahead with court proceedings and seek FULL compensation.

 

I have to ask again, given all you'd "suffered", why did you not just give the car back and rent elsewhere. You say you "had no option", but why did you not avail yourself of the option to go elsewhere if they were so awful?

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were the parking tickets Penalty charge notices or Private Speculative invoices NOT issued by council/police.?

if the former they are quite legally and duty bound to meet them and take the money from your payment source.

 

we don't know the full truthful history so we cant really comment on the rest

but its a hired car , its theirs, they can do what they like with it.

 

if I read things again in a slightly different way [as I said your info is rather garbled and unclear]

 

the BMW was returned ok by you, after many times of them asking mind..but they just came and took the Hyundai without notice?

 

cant really see what you are upset about

again even entering your private unlock property is really nothing you can wave your arms about, it possibly could only be a trespass charge, and they come to nothing anyway

the area was open and unlocked.

 

as for you personal belongings

go get them.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 2 months later...

Quite common for many people to have problems with these rental companies. Heck, I am one of those people. I've tried many different rental car companies. Most of the time, the most problems I have come from the crappy staff they hire. The customer service is just horrid. Car rental agencies are a regular fixture at airports all around the world, each promising traveller's deals on automobiles to take them far and wide. However, many of those deals evaporate quickly when car agencies add on a number of hidden and blatant charges to a traveller’s invoice. Fees and deposits for damages, cleaning, road tolls, and more can blow a budget up without notice. So I ended up sticking with only one service that is way better than I expected after a bad history with rental companies, I'm talking about https://rental24h.com/usa/denver-airport/avis AVIS cars are edged with an orange frame. Also, there are cars from other companies and from neighbouring locations that will help you to choose the most appropriate at a price and other parameters option. To rent one of their cars was more than fast. Usually, it takes so long with all the documents and what not. Really handy for when I am in a rush and have no time to dilly-dally. Maybe you will find better luck here? I know I did. 

Edited by ClaziszCars
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