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    • Doc 04-19-2024 11-01-51-merged-compressed.pdf good morning.    9 pages attached.    thank you  UCM
    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and thank you for concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
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Bus Lane PCN - never received anything prior - jacobs warrant - help!


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Hi everyone

 

my sister got a letter on the 6th of feb saying she owes £173 for a parking ticket that happened in October last year.

 

It says a warrant has been put though from the courts but my sister hasn’t received any other letters about this.

 

This is the first she’s heard of the parking ticket.

 

With her being on benefits and not having the money to pay I was thinking of sending a n245 form but don’t no what court to send it too.

 

Ill upload a copy of the letter.

 

Any help really appreciate.

 

Thanks

Andrew

E007F505-5A47-4D11-99C1-143F8339C132-converted.pdf

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Thread moved to the appropriate forum...please continue to post here to your thread.

 

Andy

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Looks like a Bus Lane Contravention,

probably captured by a camera so a Council ticket that has now been handed to Jacobs to Enforce,

they have added the £75 Compliance Fee,

and if they visit it will add the £235 Enforcement fee also significantly increasing the debt.

 

Might be better to contact Jacobs and arrange a payment plan before they call.

jacobs will clamp any motor vehicle outside the premises if they see one so keep any car, motorcycle and anything of value outside away.

 

Tell Jacobs the financial aspect as well.

Don't think there is any other way to challenge the Penalty

it's not like a PPC Invoice

 

A plan before they knock and add £235 is a good move.

Others might be able to offer alternative advice.

Might be worth asking to see any images showing the contravention to make sure correct VRM was recorded,

even Bus Lane cameras and Council CCTV images are sometimes dodgy like PPC cheapo ANPR.

and confuse digits 1 or I, 0 and O

We could do with some help from you.

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The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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You should contact Jacobs ASAP, only 2 days left.

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We could do with some help from you.

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She hasn’t moved address since November 2017 and only received this in the post.

She’s had no chance to fight or pay the original fee.

She’s also mentally ill so don’t think she could deal with talking to the horrible people at Jacobs.

 

We have my car, my brothers and my sisters car parked on the front.

Surely if they try and take mine or my brothers we could sue them.

 

Could an email or letter work to explain the situation with them?

I can’t see how it can stand if nothing been sent but an enforcement letter

 

would I be able to talk on her behalf if we have to call Jacobs or is there no other way but my sister needing to talk to them?

 

Thanks

Andrew

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OK she moved 2017 but did she change the address on the V5 for the car. If so then you need to contact the Council to see what address they have been sending all communication to. At present the Bailiffs have done very little wrong.

 

You say she is mentally ill - is it possible you could expand on this as there may be a possibility she could be treated as vulnerable?

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also shes currently on PIP and esa because of her mental illness.

she gets panic attacks and can't deal with meeting new people.

Does she not qualify for being classed as vulnerable?

 

if it helps she was also admitted to a mental hospital for about a month last year when she had a breakdown

 

Just managed to speak to my sister her v5 had her old address on it and she updated it in Jan 2019.

I guess that's why she got this letter and nothing else.

 

I'm guessing for a better word she's done now then?

its her fault shes had no chance to pay it because she didn't update her address when she moved.

But that's because she wasn't all there when we moved she had only just come out the metal hospital.

 

Is there anyway that can be used as a reason for not having the right address so the debt can be sent back to the council and she could set up something with them.

Because she can just about live on what she has now with just having benefits.

 

Thanks

Andrew

Edited by dx100uk
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We live in a world where seeing is not believing, where only a few know what really happened.

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If Bailiff Advice looks in they will be able to advise on an Out of Time, if it is accepted, the Penalty reverts back to the original amount and all bailiff fees are removed, allowing her to pay or contest.

 

I would definitely move all cars away from the property or outside it, Jacobs don't care whose car they grab, they have form for taking third party vehicles.

We could do with some help from you.

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how would I go about contacting bailiff advice or applying for and out of time app for my sister? I'm also thinking what to do about contacting Jacobs about the situation and stopping them coming round. Because me and my brother work and are out of the house most of the day so my sister would be by herself.

 

Thanks

Andrew

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Bailiff Advice is a regular advisor on here, Ploddertom has probably sent a PM to look in, I will do also.

We could do with some help from you.

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The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I am sorry for not visiting sooner but I was attending a conference all day.

 

As your sister had not received any of the previous notices from Manchester City Council, she has been disadvantaged in two ways. Firsty, she has been denied the opportunity to pay the penalty at the earlier 50% discounted rate, and secondly, she has lost the opportunity to appeal the ticket.

 

To correct this, the law provides that she can request that the debt be cancelled. This is done by submitting what is called an Out of Time statutory declaration. If accepted, the debt (including bailiff fees) will be cancelled. The council will then issue a fresh Penalty Charge Notice to your sister. She will then be able to pay at the earlier discounted rate.

 

The problem facing your sister is one of timing. As this debt relates to a bus lane contravention, she would need to submit an out of time statutory declaration (Form PE2 and PE3) as opposed to the much simpler Out of Time witness statement.

 

The downside to the stat secs forms is that she would need to print the forms off and take them to a solicitor to get her signature witnessed. The forms would then need to be scanned into your computer and EMAILED to the Traffic Enforcement Centre by the 'cut off' time of 4pm on Monday. All bailiff Enforcement would then be placed 'on hold' first thing Tuesday morning. The 'hold' would be in place for around 4 weeks waiting for a decision to be made.

 

I notice from the letter that the cut off time to make payment to Jacobs is 6pm on Monday.

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Hi bailiff advice

 

How would she go about getting it witnessed by a solicitor? She doesn’t have any money for one and where could I find the forms she needs to fill out.

 

Thank you very much for your advice

Andrew

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where could I find the forms she needs to fill out.

 

 

https://www.gov.uk/government/collections/traffic-enforcement-centre-forms

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Hi how would I go about booking an appointment to get the docs witnessed?

 

I’ve looked at the other post that was put up and it said you can do it at the court but not sure what court to go to or how to get an appointment set up for my sister before the 6pm Monday deadline.

 

Thanks

Andrew

We live in a world where seeing is not believing, where only a few know what really happened.

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"This declaration must be sworn before a Commissioner for Oaths (e.g. a Solicitor), a Justice of the Peace (at any Magistrates Court) or an officer of your local county court before sending the declaration to the Traffic Enforcement Centre at the above address. You may have to pay a fee. Please complete this form in BLOCK CAPITALS and in black ink."

 

The abve is taken from the PE2 Form and from memory for Magistrates or County Court you can just walk in and this costs nothing, only at a solicitors may you be asked to pay - £5 or £10. When done copy the form - scan or photo & email to TEC.

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The problem facing your sister is one of time. The earliest that she could get the forms witnessed is Monday. Assuming that you manages to get the forms witnessed and scanned over to the Traffic Enforcement Centre by their 'cut off' time of 4pm, then bailiff enforcement would be placed 'on hold' for approx 4 weeks from mid morning Tuesday. This time period would mean that she would have lost the opportunity to enter into a payment arrangement with Jacobs (the cut off time is 6pm Monday).

 

If you sister fails to get a payment arrangement in place with Jacobs by 6pm Monday, her account would be sent to an individual bailiff for the purpose of making a home visit. That visit would incur an enforcement fee of £235.

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Hi Ploddertom

 

Thank you for the link i'm just filling out her forms now just not to sure how to word the complaint.

 

So far I have the following

 

Miss Victoria complains that the council failed to send correspondence relating to a Penalty

Charge Notice to her address. She had recently moved house so she did not receive the notice rejecting her

representation, and did not pursue her appeal rights.

 

In May 2018, Miss Victoria was issued with a PCN because of an alledged parking infringement.

She did not initially receive the document, having recently moved.

 

Also not sure what to put on the pe3 form for the reasons as we don't have the camera footage for the parking infringement so don't know what I can argue for her.

 

Any help would be much appreciated

 

Andrew

We live in a world where seeing is not believing, where only a few know what really happened.

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Hi Bailiff Advice

 

My sister only gets housing, PIP and ESA after all bills are paid shes only left with £50 a week to live on.

I think she would need to set up a payment plan because she doesn't have any saving so wouldn't be able to pay the fee in full.

 

Will sending these forms off stop the bailiffs from coming because I'm worried about the cars on the front.

 

Thanks

Andrew

We live in a world where seeing is not believing, where only a few know what really happened.

NatWest Problem *****Refunded*****

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By the way, there is nothing stopping your sister making a payment proposal and still submit an Out of Time witness statement. That would probably be the best thing to do.

 

That sounds like a good idea - on Benefits she will probably be looking at about £3-70 per week and means that even if the Out of Time is rejected then at least she should be saved a visit and the extra charge it entails. It is probably important that she sends the Bailiffs proof of her circumstances as well,

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And move the cars away for the time being Jacobs will clamp or take all or any vehicle(s) they see outside and ask who owns it later.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

Have we helped you ...?         Please Donate button to the Consumer Action Group

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The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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