Jump to content


  • Tweets

  • Posts

    • Should this to be take into court with him or should he send something in earlier?
    • This is the other sign  parking sign 1a.pdf
    • 4 means that they need to name and then tell the people who will be affected that there has been an application made, what the application relates to (specificially "whether it relates to the exercise of the court’s jurisdiction in relation to P’s property and affairs, or P’s personal welfare, or to both) and what this application contains (i.e what order they want made as a result of it) 5 just means that teh court think it is important that the relevant people are notified 7 means that the court need more information to make the application, hence they have then made the order of paragraph 1 which requires the applicant to do more - this means the court can't make a decision with the current information, and need more, hence paragraph one of the order is for the applicant to do more. paragraph 3 of the order gives you the ability to have it set aside, although if it was made in january you are very late. Were you notiifed of the application or not?    
    • These are the photos of the signs. At the entrance there is a 7h free sign. On some bays there is a permit sign.  Also their official website is misleading as it implies all parking is free.  I can't be certain of the exact parking bay I was in that day, and there was no PCN ticket on my car and no other evidence was provided.  parking sign 2.pdf
    • Hi, In my last post I mentioned I had received an email from SS who were asking me to hand over the keys to my mother’s flat so they could pass them to the Law firm who have been appointed court of protection to access, secure and insure my mother’s property.  Feeling this, all quickly getting out of my hands I emailed ss requesting proof of this. I HAVEN’T HEARD BACK FROM SS.  Yesterday, I received an email (with attached court of protection order) from the Law Firm confirming this was correct (please see below a copy of this).  After reading the court of protection order I do have some concerns about it:   (a)   I only found out yesterday, the Law firm had been appointed by the court back in January.  Up until now, I have not received any notification regarding this.  (b)   Section 2   - States I am estranged from my mother.  This is NOT CORRECT    The only reason I stepped back from my mother was to protect myself from the guy (groomer) who had befriended her & was very aggressive towards me & because of my mother’s dementia she had become aggressive also.  I constantly tried to warned SS about this guy's manipulative behaviour towards my mother and his increasing aggressiveness towards me (as mentioned in previous posts).  Each time I was ignored.  Instead, SS encouraged his involvement with my mother – including him in her care plans and mental health assessments.   I was literally pushed out because I feared him and my mother’s increasing aggression towards me. Up until I stepped back, I had always looked after my mother and since her admission to the care home, I visit regularly.   .(c)    Sections -  4, 5 and 7  I am struggling to understand these as I don’t have a legal background.  I was wondering if there is anyone who might be able to explain what they mean.  It’s been a horrendous situation where I had to walk away from my mother at her most vulnerable because of; ss (not helping), scammer and groomer. I have no legal background, nor experience in highly manipulative people or an understanding of how the SS system operates, finding myself isolated, scared and powerless to the point I haven’t collected my personal belongings and items for my mother’s room in the care home.  Sadly, the court has only had heard one version of this story SS’s, and based their decision on that. My mother’s situation and the experience I have gone through could happen to anyone who has a vulnerable parent.    If anyone any thoughts on this much appreciated.  Thank you. ______________________________________________________  (Below is the Court of Protection Order)  COURT OF PROTECTION                                                                                                                                                                                   No xxx  MENTAL CAPACITY ACT 2005 In the matter of Name xxx ORDER Made by  Depty District Judge At xxx Made on xxx Issued on 18 January 2024  WHEREAS  1.     xxx Solicitors, Address xxx  ("Applicant”) has applied for an order under the Mental Capacity Act 2005.  2.     The Court notes (my mother) is said to be estranged from all her three children and only one, (me) has been notified.  3.     (Me) was previously appointed as Atorney for Property and Affairs for (my mother).  The Exhibity NAJ at (date) refers to (me) and all replacement Attorneys are now officially standing down.  4.     Pursuant to Rule 9.10 of the Court of Protection Rules 2017 and Practice Direction 9B the Applicant 2must seek to identify at least three persons who are likely to have an interest in being notified that an application has been issues.”  The children of (my mother), and any other appointed attorneys are likely to have an interest in the application, because of the nature of relationship to (my mother).  5.     The Court considers that the notification requirements are an important safeguard for the person in respect of whom an order is sought.  6.     The Court notes that it is said that the local authority no longer has access to (my mother’s) Property.  7.     Further information is required for the Court to determine the application.  IT IS ORDERED THAT  Within 28 days of the issue date this order, the Applicant shall file a form COP24 witness statement confirming that the other children of (my mother) and any replacement attorneys have been notified of the application and shall confirm their name, address, and date upon which those persons were notified.  If the Applicant wishes the Court to dispense with any further notification, they should file a COP9 and COP24 explaining, what steps (if any) have been taken to attempt notification and why notification should be dispensed with.   Pending the determination of the application to appoint a deputy for (my mother), the Applicant is authorised to take such steps as are proportionate and necessary to access, secure and insure the house and property of (my mother).   This order was made without a hearing and without notice.  Any person affected by this order may apply within 21 days of the date on which the order was served to have the order set aside or varied pursuant to Rule 13.4 of the Court of Protection Rules 2017 (“the Rules”).  Such application must be made on Form COP9 and in accordance with Part 10 Rules.              
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
        • Thanks
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

British Gas installed boiler 5th Jan – now no heating or water – help! **resolved**


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 1901 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Had brand new boiler fitted by British Gas on Tuesday. Since then its broken down three times and I've had two engineer visits. The engineers they send seem clueless and British Gas seem totally uninterested.

 

Its -5 outside and I've got no heating or hot water. Got a 5 year old and an autistic teenager (this is setting him off).

 

Something has got to be done. If this was a physical item I could take back to the shop and demand a refund but its a boiler fitted onto the wall.

 

What are my consumer rights here? Can I reject it, get the boiler removed and ask BG to collect and cancel the entire deal?

Link to post
Share on other sites

Assuming the boiler was supplied and fitted by British Gas, – in other words by the same people – then you are entitled to rely upon your rights under the consumer rights act.

 

You are within 30 days – but in any event you have had two visits which have failed to fix the problem. You should write to them immediately and assert your right to reject the boiler under the consumer rights act.

 

Make sure that this letter is sent to them by first class recorded delivery and also by email. They are completely disorganised and they may well try to say that they hadn't received it.

 

Now you have another problem because you have no heating. They should normally make the full refund within seven days. I can scarcely imagine that they will do this. You are going to have to decide what to do. I think under the circumstances you would be justified in giving them seven days notice to replace the boiler with a working model or else you will have it removed and your own one installed in its place. In order to do this you will have to find a reliable gas registered installer who will sell you the boiler and install it. Do not, whatever you do, purchase the boiler from one supplier and then have it installed by somebody else. This divides liability and each side will blame the other in the event of a problem.

 

Unfortunately your best bet might be to stay with British Gas but you need to take control of what they do. I think it's going to be very tricky. Normally speaking you would be required to give them 14 days under the pre-action protocol before beginning a legal action. I think in this case, as they have already attempted two repairs, and given the current temperatures and that you have two young children, I think that you will be quite justified to send them a letter before action giving them only seven days. This is assuming that you are prepared to begin a legal action. I can imagine that once they receive the court papers they will start to look at the problem seriously. The court action would effectively be demanding a refund and also compensation. Are you completely without heating or hot water or do you have some other way of dealing with it?

 

Are you prepared to take legal action – we would help you?

 

At the same time I am sending a tweet out to British Gas and maybe that will help to move them as well.

Link to post
Share on other sites

Link to post
Share on other sites

By the way, how did you pay for the boiler and the installation?

Link to post
Share on other sites

Assuming the boiler was supplied and fitted by British Gas, – in other words by the same people – then you are entitled to rely upon your rights under the consumer rights act.

 

You are within 30 days – but in any event you have had two visits which have failed to fix the problem. You should write to them immediately and assert your right to reject the boiler under the consumer rights act.

 

Make sure that this letter is sent to them by first class recorded delivery and also by email. They are completely disorganised and they may well try to say that they hadn't received it.

 

Now you have another problem because you have no heating. They should normally make the full refund within seven days. I can scarcely imagine that they will do this. You are going to have to decide what to do. I think under the circumstances you would be justified in giving them seven days notice to replace the boiler with a working model or else you will have it removed and your own one installed in its place. In order to do this you will have to find a reliable gas registered installer who will sell you the boiler and install it. Do not, whatever you do, purchase the boiler from one supplier and then have it installed by somebody else. This divides liability and each side will blame the other in the event of a problem.

 

Unfortunately your best bet might be to stay with British Gas but you need to take control of what they do. I think it's going to be very tricky. Normally speaking you would be required to give them 14 days under the pre-action protocol before beginning a legal action. I think in this case, as they have already attempted two repairs, and given the current temperatures and that you have two young children, I think that you will be quite justified to send them a letter before action giving them only seven days. This is assuming that you are prepared to begin a legal action. I can imagine that once they receive the court papers they will start to look at the problem seriously. The court action would effectively be demanding a refund and also compensation. Are you completely without heating or hot water or do you have some other way of dealing with it?

 

Are you prepared to take legal action – we would help you?

 

At the same time I am sending a tweet out to British Gas and maybe that will help to move them as well.

 

Many thanks. Thats so kind of you. Wasn't sure of the law when its been fitted.

 

As you say, the need to get heating sorted complicates issues. I understand I can't just remove it and get another one fitted immediately.

 

To be honest, they have caused me so much hassle, inconvenience, and time that I am quite happy to take them to court.

 

BTW - I haven't paid anything yet. Its been done under interest free credit agreement.

 

By the way, how did you pay for the boiler and the installation?

 

Interest free credit agreement so not paid anything yet.

Link to post
Share on other sites

Please can you tell us about all of the hassle and inconvenience you have suffered. The whole story.

 

Who was the credit agreement with?

 

How much of the installation cost you?

 

Have you got any electric heating?

 

Have you got any way of heating water?

Link to post
Share on other sites

Agreement was direct with British Gas.

 

If I remember correctly, it was around £2800.

 

We have a gas fire in the living room at least. I guess we could go out and buy electric heaters for other rooms.

 

We do have an immersion heater at least. Obviously, not the most cost effective way by any stretch and it does take a long time to heat the water.

 

(BTW - not sure if its relevant. Im self employed so its costing me money with all this hassle. Wife is a District Nurse. Shes got patients to see today and has got to find time to go home to meet the engineer.)

Link to post
Share on other sites

All of the inconvenience is very relevant. Keep a detailed log of everything.

 

Also, keep a detailed log of all the telephone calls you make, times on the telephone and all other attempts to communicate with British Gas. It will all translate into compensation at the end if you are prepared to stick with it.

 

You may as well set out the story of getting it done as well. Did it go smoothly or were there broken appointments et cetera? Was the work done on time?

 

By all means use the gas fire but start keeping a close note of increased fuel costs. Same for the immersion heater.

 

If you can afford them then I would certainly advise you getting electric radiators because you will be claiming these from British Gas – although you will have to have a court action to do it – but you will win.

 

Keep a log of the temperatures outside and also inside the house.

 

While you are trying to get your existing installation fixed, I would certainly contact a couple of reputable installers and get quotations for replacing the system. Also I think it will be very reasonable to contact other gas registered engineers and see if they are prepared to come along more quickly and fix the problem. Any money you pay them will be recovered from British Gas.

 

Whereabouts in the country are you?

Link to post
Share on other sites

I hope you don't mind, I have looked up your IP address. I think that you are in a fairly large city in the UK – and you should have not too much problem getting somebody along to have a look at your system. Of course they may well be busy with other people's heating problems as well as at this time of the year.

 

If you can get somebody to come along then make sure that you get a proper written assessment of what the problem is and a proper receipt for the repair. Don't try to get somebody cheap. Get somebody who is really reputable and backed by insurance

Link to post
Share on other sites

I hope you don't mind, I have looked up your IP address. I think that you are in a fairly large city in the UK – and you should have not too much problem getting somebody along to have a look at your system. Of course they may well be busy with other people's heating problems as well as at this time of the year.

 

If you can get somebody to come along then make sure that you get a proper written assessment of what the problem is and a proper receipt for the repair. Don't try to get somebody cheap. Get somebody who is really reputable and backed by insurance

 

No problem. Im in work at the moment though ;-)

 

But yes I am near large city in the uk so should be no problem. Thanks.

Link to post
Share on other sites

I would also send British Gas a formal note telling them that as they have so far failed to repair the system, and in view of your family commitments and the current temperatures, you are beginning to take your own action to have the boiler inspected and possibly repaired by properly gas registered engineer.

 

Time is of the essence and you will be presenting them with any bill which you will expect to be paid immediately along with the compensation which you will be seeking.

 

Tell them also that for the avoidance of doubt if they attempt to call in question any warranty on the unit because you are taking your own necessary reasonable action, that you will challenge that in court.

Link to post
Share on other sites

Please can you send me an email to our admin email address. As soon as possible. Include your contact details – name – address – telephone number – and a reference number if you have one.

 

I've had a contact directly from the head office – customer manager and it sounds as if he would like to take ownership of the problem.

Link to post
Share on other sites

UPDATE:

 

Senior engineer has visited. Claims pump is faulty and needs replacing. (Note, pump was existing and not new)

 

I'll wait and see. First two engineers have claimed to have fixed the issue also so not a lot of confidence it will be 3rd time lucky.

 

Even if its fixed today, British Gas general response has been very poor.

Link to post
Share on other sites

Well that's very good news. However send me your contact details anyway because we can make sure that this manager is able to follow what's happened and make sure that it doesn't go off the rails again. Send me the details

Link to post
Share on other sites

" Senior engineer has visited. Claims pump is faulty and needs replacing. (Note, pump was existing and not new) "

 

And BG did not recommend fitting a new one at time of installation on a new Boiler costing £2800. :!:

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

Link to post
Share on other sites

" Senior engineer has visited. Claims pump is faulty and needs replacing. (Note, pump was existing and not new) "

 

And BG did not recommend fitting a new one at time of installation on a new Boiler costing £2800. :!:

 

Well, bit of long story. Boiler was old. We were covered by SWALEC. Kept breaking down and the last time took days to get the parts so we though time for new boiler.

 

In the meantime, possibly due to faulty immersion, hot water tank split (that was messy!). SWALEC replaced it. Obviously not the pump.

 

So fast forward, even though old one was now working, we went ahead with new boiler. BG offer free years cover where they cover the entire installation inc the new boiler.

 

So yes BG did take this entire thing on, in fact, believe something was fitted near tank anyway, so they could see it. No mention of needing new pump. If it does turn out to be this then not sure why old boiler was fine but new boiler wasnt (I guess new one could detect faults better?).

 

- - - Updated - - -

 

Well that's very good news. However send me your contact details anyway because we can make sure that this manager is able to follow what's happened and make sure that it doesn't go off the rails again. Send me the details

 

I'll believe the "faulty pump" story when it works. First two visits they were confident too.

 

How do I PM you?

Link to post
Share on other sites

email on our admin address.

 

Who specified that the old pump be used? You or the British Gas installers?

Link to post
Share on other sites

email on our admin address.

 

Who specified that the old pump be used? You all the British Gas installers?

 

Well the deal was replacement boiler only with using the existing tank/radiators etc. Theres a 5 year warranty on the boiler BUT BG take on the entire system under service for 1 year.

 

The pump never came into discussion to be honest. It was part of the existing system. They saw it, saw everything else and agreed to fit boiler and cover on this basis. At no point did they say "Ah we can't do it because of the pump"

 

My understanding was they looked at what we have, then decided whether they could fit "boiler only" and take on coverage of the entire lot. Very common.

Link to post
Share on other sites

I'm still waiting for your contact details. If you don't want to send them then please can you let me know so that I can let the people who are waiting for them know as well. Thank you

Link to post
Share on other sites

I'm still waiting for your contact details. If you don't want to send them then please can you let me know so that I can let the people who are waiting for them know as well. Thank you

 

sorry done now I used wrong email address.

 

As I said, they've now replaced the pump. So we'll see. I've also had a call from the executive customer care office as well - they advised me of what I already know about todays fix and will speak monday with an update.

Link to post
Share on other sites

Please keep us updated

Link to post
Share on other sites

Please keep us updated

 

As I said pump replaced on Friday been ok since.

 

To be fair, the pump was pre-existing. Only the boiler was changed on Tuesday. BUT the old boiler was ok with that pump - the problem only manifest with the new boiler.

 

Of course, BG checked this all over (or should have) BEFORE the installation and BEFORE agreeing to take on maintenance of the entire system. Then didn't help themselves taking 3 days and 4 engineers to work out what the problem was.

Link to post
Share on other sites

Okay, thanks for letting us know. I'm very pleased that you and your family are now warm.

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...