hello

any advise would be greatly appreciated.

6 months ago we bought a Audi a3 on finance over a 4year contract

after a few weeks the Audi started cutting out while driving and would roll to a complete stop

RAC called out recovered to a garage

after a week no faults were found and we collected the car this started happening on a weekly basis after an hour or so the car would start and go until it cut out again.

we got in contact with the car sales garage

they agreed to cover any costs as long as it was not caused through wear/tear

rang finance company and made a complaint.

after 5 & half months 3 different garages including Audi themselves and multiple RAC call outs nobody can find a reason to why this is happening.

call finance company to ask if I could vt the finance to which they informed me they hadn't started the complaints procedure the first time I complained (about 15 calls ago) and I only had 10 days left to be within the 6 months fix or replace policy.

the last 2 weeks of jumping through hoops more fault finding ideas, diagnostic tests, road test through main dealer (still no solutions) and letters from previous garages for evidence of fault as requested by them.

I received a call today saying as there not enough evidence to prove a fault they are going to close the complaint and allow me to voluntary terminate the finance agreement and there will be a bill of 5250 pound plus cost of recovering the vehicle as its unsafe to drive.:-x:-x

I have no idea where or what to do at the moment so any advise on this would be great.

thank you for taking the time to read this

don't tell me moneybarn?

utter coblers get them under CRA unfit for purpose

it was 1st reported within 6mts

trade center wales and gocarcredit

waiting on vt pack in post to take to solicitors

after a few week?

was this within 30 days the 1st return/fault?

you don't need their vt pack

and you don't need a solicitor.

pers I wouldn't use vt but reject the car under cra

why should you have to pay anything.

thread title changed to reflect garage and finance co.

I agree. this is a first for me so im going to spend some time on educating myself on where I stand. before I make my next move.

the first RAC call out was 45 days after

and either the retailer or the finance company were aware when it failed///

if so you are well within your rights to reject the whole thing - the 6mts clock stopped then, they cant forever keep trying to repair it and you can reject it.

I informed both at the time of the first instance and they both agreed to put in my local garage and they would cover the cost of any faults found as long as it wasn't down to wear and tear but after multiple attempts nobody can diagnose why the fault is still occurring.

only get one chance to repair then you can reject it.

probably there when they got it as a trade-in I bet!

as I bet it was 2nd hand yes..

yes 2011 a3. thank you for your advice il let you know how I get on