A friend of mine recently had a problem with Enterprise Rent a Car attempting to deliver a hire car to one of his neighbours.

Whilst undertaking the delivery they managed to crash one the hire cars into his fence causing damage, then assessed the damaged to the car, looked at the fence and chose to do a runner.

Fortunately my friend has excellent cctv and captured the whole event. Laurel and Hardy springs to mind!!!. They made no attempt to find out who the fence belonged too nor left a note on the fence.

My friend has subsequently been to the local office to try and resolve the issue and although they admitted liability, but only after being shown the footage, have failed compensate him as agreed.

Initially they wanted him to obtain quotes for the repair and quite rightly he told them to gather the quotations themselves as they have caused him enough inconvenience already. They couldn't be bothered to do that so my friend priced up the bits and bobs required and a retired friend has offered to repair the fence for £150.

He went back to the office to find out what was going on and again they fobbed him off, so he suggested they pay him the £150 so his friend can undertake the repair. The said they were happy to do that and for him to gave them his banking details. That was 3 weeks ago and now after yet another visit, they are saying they are not going to do that unless they have business receipt, yet they agreed to his friend fixing it!

I think they they are messing him around so much that hope he will give up

What would you do?

Report the incident to the police to investigate criminal damage and leaving the scene of the accident?

Put the cctv footage on social media for everyone to watch these clowns at work?

Or does anybody have Enterprises Rent a Car CEO email address so he can give them one final chance to resolve things, as I don't think this incident has gone any further than the local office.

What makes me laugh is if you have even a minor bump/scratch with this lot you will lose your deposit in a flash, yet when they cause damage to your property it's like pulling teeth.

They certainly don't adopt their own policy of any damage must be reported immediately !!!!

Don't be nice to them by mitigating costs.

Get a specialist fencing company vat registered, get the work done and then bill them.

Even better, get details of their insurance which they are obliged to disclose and deal with the insurance directly.

I bet they will pay immediately in cash as soon as you mention insurance.

Their driver can get in a lot of trouble for leaving the scene of the accident.

I'm sorry to say but you've been here since 2012. These people are so obviously bang to rights and are so obviously leading you around the nose, the answer is you simply send them a letter before claim and then sue them.

Chances of success much better than 95%.

You will need two independent quotations.

I have no idea why you have waited so long

You should have reported them immediately to the police. No question about it. Leaving the scene of an accident, no matter how minor, is a criminal offence.

I wouldn't immediately because there's a chance they would delay reimbursement by saying that there's an ongoing police investigation which could take months.

Better to press for the money.

ceoemail.com