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    • And yes, they state their client is EON and that they can return the debt to EON who can either register a default or take me to court. 
    • Thank you. The npower debt was from 2019/2020 until EON took over the account late 2021.   npower had set a DCA on me even though I owed them nothing. I spoke to a customer service agent, following up by email, who confirmed I was in credit . I made a complaint to head office who sent a barrage of emails, changing the amounts each time. According to them, I owed £279.   The debt grew to what it is now as first npower and then EON subsequently failed to put a payment arrangement and direct debit in place to pay off this supposed sum and my ongoing bills.   I was very ill with Covid, struggling in lockdown with a disabled child and informed them of all this.   EON stopped their legal action when I took them to the ombudsman as this was part of my complaint and requested remedy but I have not received a notice of discontinuance.    I would like to set up my own dd to pay them off but am concerned they could still take legal action. I am on a low income and can’t afford to pay them more than a token amount each month.   
    • Thank you guys! @lookinforinfo thank you for the case, it seem to similar with my case which is gold. @Nicky Boy shouldn't be ICO?   Personal data breaches: a guide ICO.ORG.UK   For CAG I found this  The Confidentiality Advisory Group (CAG) is an independent body which provides expert advice on the use of confidential patient information. This includes providing advice to us, the Health Research Authority (HRA) for research uses. It also provides advice to the Secretary of State for Health for non-research uses.
    • HB - yes I agree it is about their paperwork and advice.  I need to be clear in my head what my complaint is.  And what a result looks like for me? (They should never have placed me with the shark with whom I've had all sorts of issues - but I don't think that's my complaint focus -v-  broker) 
    • HB - all sorts of issues have been in court; the main one re repo remains in court, no resolution.  They all stem really from bad advice by broker.  Indeed, but if the Ombudsman is prepared to accept the complaint, it would be about the advice given by the broker and their paperwork, wouldn't it? You seem to be asserting that the problems you've had stem from their bad advice. HB
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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I rented out a property in 2017 for 12 months to a lady who had sold her house.

Due to a poor credit rating she paid 12 month upfront.

It quickly became apparent that she had sold her house to then expect housing benefit to cover the rental at the end of the contract.

 

I served her all the correct paperwork telling her she would have to vacate at the end of the tenancy.

She refuses to leave, she is not eligible to the amount of housing benefit to cover the rental.

The housing benefit she is receiving she is keeping it herself so is in arrears.

 

Last week we were in Court for a possession order.

She was given notice in September 2018 but simply doesn't want to leave.

I ticked the box requesting that the hearing be heard in my absence but was given a hearing date.

The Judge on the day said she didn't know why this was and was clearly annoyed.

 

It all went downhill from there.

The tenant just stated that she wanted to stay, was told that it was not an option and must vacate.

With the minimum 14 days to the maximum 42 days, the Judge gave her 42 something I thought was for extreme cases of illness.

 

Clearly there was an error somewhere along the line and if the decision had been made when the possession order was looked at, the week prior, I would be 35 days into this period instead of 42.

 

She has had over 3 months to find alternative accommodation but with a worse credit rating than when she started, housing benefit, no reference and only trying private landlords she won't be vacating anytime soon.

 

I feel I have been unfairly treated by the Judge.

I would have expected 28 days for her to vacate and the Judge to see through the obvious lies the tenant was telling in Court.

Have I got a valid complaint about the Judgement, I understand it won't change but I feel my position hasn't been taken into account.

Edited by dx100uk
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Hi and Welcome to CAG

 

I have moved your thread to a more appropriate forum ...you should get a better response.

 

Please continue to post here to your thread.

 

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Andy

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Housing law isn't my field so I can't suggest what you do next.

 

But just to comment generally on your question "Have I got a valid complaint about the Judgement...?". It is not possible to complain about a judgement, any judgement of any court. The court system doesn't allow for complaints to be made about judgements. You can complain about judges but only if they have acted unprofessionally, for example, fallen asleep during the case, or used racist language. You cannot complain about how the judge has conducted the case or the decision that the judge has made.

 

What you can do is appeal against a judgement, if you have legal grounds for an appeal. The experts here may be able to tell you whether you have grounds for appeal. I don't know. Although I suspect that by the time any appeal is heard the 42 days will be up anyway.

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In all my years of doing this I have never come across anyone like her. There is no logic to what she is doing. I found out yesterday evening that she isn't getting housing benefit anymore so her only income is whatever social security she is getting. She cannot afford to stay.

I see now why the Judge gave her the maximum, it's the end of the line for her. It will come down to bailiffs getting her out. She took a chance with selling her house, privately renting and hoping someone else would pick up the cost.

What annoyed me about the Judge was she shouted at me before I even spoke. Said if I wanted a ruck to take it out in the street. I turned around thinking someone else was in Court. Maybe a bad day for her too. Thank you for the reply.

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so if she has been given an order to vacate by a date then stop thinking obout why the judge did this and be ready to get a bailiff lined up to gain possession of your property as soon as you can. this will of course cost you money but at least you will have your house back Any other action will just drag things out even longer and as she isnt going to pay you then will cost you more in the long run.

 

judges make very srange decisions with possession orders. A freind of mine was told he couldnt boot out a miscreant tenant after the usual notice period because the bloke wanted to go on holiday to Nigeria for an unspecified time and therefore he ahd to wait until he decided to come back from there before he could gain possession. It was a number of months before that happened.If possession had been granted after the usual 28 days it woul have been before he went so cant see the logic for the delay

Edited by honeybee13
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Thanks Ericsbrother, you are right. I think I've just been lucky with my tenants and never come across this before. I've taken it too personally, live and learn. It's countdown anyway and I have already filled in the form and in contact with the bailiffs.

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