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    • Yes, Hotpoint UK has been a subsidiary of Whirlpool for over 20 years. And unlike some domestic goods manufacturers you can buy from them direct and I believe they employ their own service engineers, Is that your situation? You bought direct from Hotpoint and Hotpoint sent out their own engineer?
    • It's Hotpoint (but I believe they're part of the Whirlpool group now?). The part was bought direct from them as a consumer.
    • Thanks BankFodder for your latest, I'm in complete agreement on the subject of mediation and will be choosing to decline mediation, the longer timeline is not an issue for me, I will happily let the going to court run it's course. I really appreciate the support from the Consumer Action Group. I'll post the email text I'm sending to Evri's small claims in answer to their recent defence response. Regards, J    email text I'm sending to Evri's small claims in answer to their recent defence response:  
    • Sec127 (3) repealed, now gone. S. 127(3)-(5) repealed (6.4.2007) by Consumer Credit Act 2006 (c. 14), ss. {15}, 70, 71(2), {Sch. 4} (with Sch. 3 para. 11); S.I. 2007/123, art. 3(2), Sch. 2
    • We used to recommend that people accept mediation but our advice has changed. The mediation process is unclear. Before you can embark on it you have to agree that you are prepared to enter a compromise – and that means that you agree that you are prepared to give up some of your rights even though you are completely in the right and you are entitled to hundred percent of your money and even though EVRi are simply trying to obstruct you in order to discourage you and also to put others who might want to follow your example off from claiming and even though they have a legitimate basis for reimbursement. Mediation is not transparent. In addition to having to sign up that you are prepared to give up some of your rights, you will also have to agree not to reveal any details of the mediation – including the result of the mediation – so that the whole thing is kept secret. This is not open justice. Mediation has nothing to do with justice. The only way of getting justice is to make sure that this matter goes to trial unless EVRi or the other parcel delivery companies put their hands up and accept the responsibility even if they do it is a gesture of goodwill. Going to trial and winning at trial produces a judgement which we can then add to our small collection to assist other people who are in a similar boat. EVRi had been leading you around by the nose since at least January – and probably last year as well – and their whole purpose is simply to drag it out, to place obstacles in your way, to deter other people, and to make you wish that you'd never started the process and that you are prepared to give up your 300 quid. You shouldn't stand for it. You should take control. EVRi would prefer that you went to mediation and if nothing else that is one excellent reason why you should decline mediation and go to court. If it's good for them it's bad for you. On mediation form, you should sign that you are not prepared to compromise and that you are not prepared to keep the result secret but that you want to share the results with other people in similar circumstances. This means that the mediation won't go ahead. It will take slightly longer and you will have to pay a court fee but you will get that back when you win and you will have much greater satisfaction. Also, once you go the whole process, you will learn even more about bringing a small claim in the County Court so that if this kind of thing happens again you will know what to do and you will go ahead without any hesitation. Finally, if you call EVRi's bluff and refuse mediation and go to trial, there is a chance – maybe not a big chance – but there is a chance that they will agree to pay out your claim before trial simply in order to avoid a judgement. Another judgement against them will simply hurt the position even more and they really don't want this. 300 quid plus your costs is peanuts to them. They don't care about it. They will set it off against tax so the taxpayer will make their contribution. It's all about maintaining their business model of not being liable for anything, and limiting or excluding liability contrary to section 57 and section 72 of the consumer rights act.     And incidentally, there is a myth that if you refuse mediation that somehow it will go against you and the judge will take a dim view and be critical of you. This is precisely a myth. It's not true. It would be highly improper if any judge decided the case against you on anything other than the facts and the law of the case. So don't worry about that. The downside of declining mediation is that your case will take slightly longer. The upside is that if you win you will get all your money and you will have a judgement in your favour which will help others. The chances of you winning in this case are better than 95% and of course you would then receive 100% of your claim plus costs
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
        • Thanks
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

Citi Cards Address ***UPDATED NOVEMBER ***


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In view of Citi now stating that their Salford HQ is unoperational,its absolutely ESSENTIAL to make the Court aware if you are in litigation.

The address for service of docs should be to their registered London offices-Address here;

 

Citibank International plc which trades as Citibank in the UK, is authorised and regulated by the Financial Services Authority. Registered in England with no. 01088249. Registered Office: Citigroup Centre, Canada Square, London E14 5LB. VAT No. GB 429 6256 29. CitiFinancial Europe plc which trades as Citi Cards in the UK, is authorised and regulated by the Financial Services Authority. Registered in England with no. 01375237. Registered office: Citigroup Centre, Canada Square, Canary Wharf, London E14 5LB.

 

 

If you already have applications in for stay removals or judgement by default-contact the Court ASAP to check its been served to Canary Wharf.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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  • 2 weeks later...
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Ok I have been in contact with the OFT.

Citi filed a notice of change to their address in August.But were still active in Saford until October-even possibly later.

 

Licence/Application Number Licence Status Applicant/Holder Name 0079310 Current Citifinancial Europe Plc Event Details:

 

 

Event Number Event Type Date of Receipt Closed Date Status 129 Notification 26-Aug-2008

Open Licence Event Details:

 

RoleNameAction OfficerHenricus Lambertus PijlsPending OfficerIan David KerrPending

Address TypeAddressAction CorrespondenceCitigroup Centre, Canada Water, Canary Wharf, LONDON, E14 5LB, United KingdomPending Principal Place Of BusinessCitigroup Centre, Canada Square, Canary Wharf, LONDON, E14 5LB, United KingdomPending Registered OfficeCitigroup Centre, Canada Water, Canary Wharf, LONDON, E14 5LB, United KingdomPending

Edited by MARTIN3030

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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  • 1 month later...

I am in reciept of a reply to correspondence from Citi dated 0ctober 1st 2008-from the Salford Office.

Proof that they were still there then.

If anyone wants a copy with authorisation to use it,based on evidence against Citi claiming they did not get communications there,then pm me.

Its possible even months down the road they will try to spring this one.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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  • 3 weeks later...

Current Citi Card addresses:

 

Citi Cards,

CitiFinancial Europe plc,

PO Box 49920,

London SE5 7ZF.

 

Telephone number is: 02074772645

 

Company Registerred address:

 

Citigroup Centre

Canada Water

Canary Wharf

London E14 5LB

Advice offered by ENRON is without prejudice and is for your judgement as to whether to take it. You should seek the assistance or hire of a solicitor or other paid professional if in doubt.

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Could always send by recorded then you have proof that its been signed for at the other end.

Advice offered by ENRON is without prejudice and is for your judgement as to whether to take it. You should seek the assistance or hire of a solicitor or other paid professional if in doubt.

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Could always send by recorded then you have proof that its been signed for at the other end.

Thanks for the reply. However, I thought you couldn't send a recorded letter to a PO Box, which I why I was looking for a standard address so I could have proof of receipt.

Do you know if this is correct or is it possible to send by recorded mail to a PO Box address?

Thanks again.

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Pretty sure you can do recorded to a PO Box.

Advice offered by ENRON is without prejudice and is for your judgement as to whether to take it. You should seek the assistance or hire of a solicitor or other paid professional if in doubt.

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  • 10 months later...

I would send to Canary wharf address since its still current.....if you try anything outside their HO its likely to see all the stalling tacs we have seen since 2006.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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  • 3 months later...
  • 1 month later...

UPDATED MAY 2010.

 

Adress to send all legal documents including requests under the Consumer Credit Act.

 

 

Registered Office33, Canada Square, LONDON, E14 5LB

 

 

This applies for ALL Citi Financial accounts and former Associates Accounts.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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  • 11 months later...

Hi I have been given this address to write to them

 

Citi

Pride Park

Derby

DE99 3GG

 

I will send my letters there and let you know how i get on. I seem to remember this address being for EGG credit card :???:

CAPITAL ONE (O/H!): Won £1864.63 including contractual :D

GE MONEY: WON £266.00

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Just checked it is for EX-CITI CARD customers which my O/H is8)

 

 

For Citibank Customers:

Data Request Team

Citibank International plc

PO Box 49930

London

SE5 7XT

For CitiFinancial Customers:

Data Request Team

Citi Financial Europe Plc

PO Box 49944

London

SE5 7YG

For Future Mortgages Customers:

Data Request Team

Future Mortgages Limited

PO Box 49944

London

SE5 7YG

For Ex-Citi Card Customers:

Data Request Team

Citi

Riverside Road

Pride Park

Derby

DE99 3GG

 

You should write to the current owner of your account (where applicable) for a copy of the information that they hold.

CAPITAL ONE (O/H!): Won £1864.63 including contractual :D

GE MONEY: WON £266.00

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The Derby address is Egg banking,and also for these;

Capital Credit Agencies

 

Egg Card Egg Money

 

 

Egg's registered office is still listed as 33 Canada Square-which is Citi Financial/Citibank.

 

Given the stalling,and well known non compliance from Citi in the past,CAG suggests that all correspondence is done via their Canada Square offices,irrespective of where they may dictate.

If they want to re-route internally from there,then thats up to them.

But service of legal docs needs to be going to their reg office,and a SAR can be counted as a legal doc.

 

There is absolutely no need to be using PO box numbers-when full addresses are available.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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For additional reference,all the following are also registered under Cifufinancial CC licence and should be dealt with via Canada Square in writing.

 

Associates Capital Corporation Associates Direct Loans Associates Direct Mortgages Associates Neon Avco Avco Direct Avco Portfolio Avco Premium Provider Avco Trust C.C.R.S. Capital Collection Agencies CEF Citi Citi Cards Citi Loans Citi/advantage/Visa Gold Card Citibank Citicards Citifinancial Commercial & Equipment Finance Courtway Collection Services Creditplus Everyday Finance First Affinity Money Management Services Neon Neon Associates The Associates The Associates Financial Services The Associates-Your High Street House Of Finance The Personal Loan Specialists Ultima

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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For future Mortgages Limited,their CC licence is still current.

Service of documents or correspondence is at their old registered offices in Reading;

 

CorrespondenceLegal Dept 87, Castle Street, Reading, Berkshire, RG1 7DX Principal Place Of Business6, Admiral Way, Doxford Int'l Pk, Sunderland, Co Durham, SR3 3XW Registered Office87, Castle Street, Reading, Berkshire, RG1 7DX

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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  • 7 years later...

This topic was closed on 08 March 2019.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

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