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    • They have defended the claim by saying that the job was of unsatisfactory standard and they had to call another carpenter to remedy. My husband has text messages about them losing the keys a second time and also an email. What do they hope to achieve??? Most importantly,  as far as I have seen online, now I need to wait for paperwork from the court, correct?
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    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
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    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the xx/xx/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the xx/xx/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, xx/xx/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
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Amazon uk - delivery company damaged our car on driveway. ***RESOLVED***


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Hi All,

I will keep this short,

 

we had a delivery from amazon,

the driver damaged our car,

we complained and filled out an online claims form from a company called ARC claims based in New Jersey,

 

they agreed to pay for the damage but are actively stalling payment (Various reasons).

 

I have Googled this company and many people are still waiting for payment,

i am considering taking amazon uk to a small claims court,

 

any advice would be great.

 

Many Thanks.

Edited by dx100uk
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You say that you had a delivery from Amazon – but who did you actually purchase from? Meaning who organised the delivery?

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So if you purchased from Amazon and Amazon organised the delivery, I really don't understand why you have bothered to start making a claim against a company in New Jersey.

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From a quick look at ARC website they are a claims management company who manage claims against self-insured trucking companies. So I'd guess the delivery company was the UK subsidiary of one of the large, US owned companies, UPS or someone like that, and ARC are acting for the delivery company.

 

Did you get the details of the delivery vehicle that caused the damage? If so a small claims court action against them (the UK delivery company) might be a better bet.

 

But I'm wondering if it's premature to start any legal action right this minute given that you say they have agreed to pay you. Can you give more details about ARC "actively stalling payment (Various bull**** reasons)."? How long since they agreed to pay you?

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I'm probably going to disagree here.

 

There is no reason why you should have to tolerate unreasonable delays from some third-party courier company or their claims management company.

 

This is a bit like purchasing a laptop computer from Currys and then when it goes wrong being told to go directly to Dell or to Asus to get it fixed.

 

This is Amazon managing to distance themselves from the hassle of having to field complaints themselves and it also relieves them from the responsibility of having to take it up with the courier to ensure better quality.

 

If you purchase from Amazon UK then your complaint is clearly against Amazon UK. You are being fobbed off and you have already told us that you have found many other people who are similarly being fobbed off and are being kept waiting by this claims management company.

 

The way to deal with it for a very rapid solution is to send a letter of claim to Amazon. After 14 days issue the papers. If there are problems with the Amazon courier then it is for Amazon to sort it out.

 

By the way, beginning a claim against Amazon will not cancel or delay any possible payment by the claims management company. If anything, someone from Amazon might get onto the courier company or the claims management company and demand to know what on earth is going on. You may find suddenly that the claims management company will pay out – although you should maintain your claim until you also receive your costs from Amazon.

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Hi,

they agreed to pay almost straight after we claimed which was 6 weeks ago,

they claimed that they had transferred funds to my account which they had not,

they then said that my IBAN number was wrong

 

the latest was that they would wire the money in a day or two which was a week ago,

i have contacted the amazon uk management team who are going to contact ARC claims to find out why there has been a delay

 

i am going to wait a few days and see, if i get no joy the i will try a letter of claim.

 

Thank you both very much for the advice.

Edited by dx100uk
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I didn't explain fully why I think bringing a small claims court against Amazon would achieve nothing. Simply it is that I can't see how Amazon would have any legal liability for the damage to OP's car. As far as I can see the Consumer Rights Act rules (in this context) only apply to the goods themselves. If the goods themselves are not delivered or are damaged by the delivery company then Amazon are liable under CRA. But that isn't what happened, the correct goods were delivered undamaged and OP has no complaint about the goods themselves.

 

The issue here is that the delivery driver negligently damaged OP's car. I do not believe consumer rights law says anything about these circumstances or makes the seller liable for the damage. (I'm no expert on CRA, happy to be corrected if I've missed it.) The delivery company is an independent contractor and under general principles of agency law Amazon would not normally be responsible for the tortious acts (ie the negligent driving) of an independent contractor.

 

Pursuing it with Amazon as a customer service complaint is an excellent idea though. Whatever the law of agency says Amazon will want to protect their reputation and are by far best placed to put pressure on the delivery company (via ARC) to pay up.

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It doesn't have to be the consumer rights act. The consumer rights act hasn't supplanted or replaced or amended the Common Law in any way. It simply conferred additional rights.

 

We need to get away from this fixation with the CRA. There is nothing magic about it. It is simply an extra set of rules which can be rather helpful in the right circumstances.

 

The contract with Amazon is a double contract. The principal contract is to purchase the goods and the collateral contract is to deliver them. Amazon are responsible for the delivery and also for anything that goes wrong. The most obvious way in which the delivery could go wrong is that the goods would either not arrive or would arrive damaged – but clearly there are other ways in which they could be delivery problems such as damaging the purchasers house or gate – or in this instance the motorcar.

 

I have absolutely no doubt that in this case on the basis of what we have been told there is a cause of action against Amazon and the chances of success are much better than 95%.

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I didn't explain fully why I think bringing a small claims court against Amazon would achieve nothing. Simply it is that I can't see how Amazon would have any legal liability for the damage to OP's car.

 

The issue here is that the delivery driver negligently damaged OP's car.

 

The delivery company is an independent contractor and under general principles of agency law Amazon would not normally be responsible for the tortious acts (ie the negligent driving) of an independent contractor.

 

Pursuing it with Amazon as a customer service complaint is an excellent idea though. Whatever the law of agency says Amazon will want to protect their reputation and are by far best placed to put pressure on the delivery company (via ARC) to pay up.

 

Amazon tends to use it's own delivery drivers, or drivers who work through Amazon Flex, and other companies rarely (DPD/RM). I can definitely see how Amazon would be liable for the actions of those who they employ directly/indirectly.

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thread title updated

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Well done. Thanks for the update.

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