Marc Gander - The Consumer Survival Handbook


A 220 page introduction to all things consumer related by our own BankFodder.

Includes energy companies, mobile phone providers, retailers, banks, insurance companies,debt collection agencies, reclaim companies, secondhand car sellers, cowboy garages, cowboy builders and all the rest who put their own profits before you.

£6.99



Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)


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  1. #1
    Basic Account Holder
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    You'll regret it if you don't.




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    Default Economy Energy, gone bust ...old card not working..**resolved**

    We are on pay as you go both gas and electric and until the meters packed up electric on 31st Dec and then the gas on monday.
    everything was ok.

    the electric meter packing up left us with no electric at all and because EE were having their break they thought it would be a good idea not to have an emergency number..
    I ended up speaking to SSE who came out 30 mins later to check the power into the house as they said just in case its a fault their side.

    it wasn't,
    it was a faulty meter,
    SSE electrician got authority to bypass meter.
    we then spent from 2nd jan to Tuesday 8th trying to get the meter sorted.

    it was changed on the 8th after they reported us to SSE for unauthorised meter bypass,
    which wasn't the case,
    the meter was changed for a key meter.

    the gas meter packed up on Monday this week,
    and after lots of phone callsicon,
    they sent someone to change the meter on tuesday.
    that was changed for a card meter. no card left and no key left.

    now EE have gone to the wall,
    and ofgem who`s advise is to stay put until they change us over,
    but where does that leave us without any means to top up our gas or electric..

    .anyone have any suggestions have tried ofgem on their Facebook page but still waiting for a response...
    .thank you

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  2. #2

    Default Re: Economy Energy, help needed and not for a fefund

    Rather than contact them that way better off ring them first thing in the morning.


  3. #3

    Default Re: Economy Energy, help needed and not for a fefund

    in the back of my head I believe that you can get emergency keys and cards from any paypoint retailer.


  4. #4

    Default Re: Economy Energy, help needed and not for a fefund

    yes you can

    https://paypoint.com/


  5. #5
    Site Team The Consumer Action Group BankFodder's Avatar



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    Default Re: Economy Energy, help needed and not for a fefund

    Luckily as you've been here since 2009 you are fully aware that you never call these people without a call recorder and so you will have been recording all your phone callsicon. The recordings will be extremely useful to you later on when you start showing them that in fact you were authorised to carry out the bypass.


  6. #6
    Basic Account Holder
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    You'll regret it if you don't.




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    Default Re: Economy Energy, help needed and not for a fefund

    Luckily as you've been here since 2009 you are fully aware that you never call these people without a call recorder and so you will have been recording all your phone callsicon. The recordings will be extremely useful to you later on when you start showing them that in fact you were authorised to carry out the bypass.
    when the meter compliance chap came round, he confirmed it was sse that did the Bypass and that Economy would be getting the full bill for everything...

    Rather than contact them that way better off ring them first thing in the morning.
    unfortunately tried that then just ended up in a long queue with CAB, so will try again today.

    in the back of my head I believe that you can get emergency keys and cards from any paypoint retailer.
    thank you, will go up there today and see if i can get a card to do gas at least.

    thank you all for your responses, will let you know how i get on ...cheers


  7. #7

    Default Re: Economy Energy, help needed and not for a fefund

    whats cab got to do with it??

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  8. #8
    Basic Account Holder
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    Follow Real_CAG on Twitter
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    Default Re: Economy Energy, help needed and not for a fefund

    whats cab got to do with it??
    that i do not know, but just tried Ofgem and transfered through to CAB


  9. #9
    Basic Account Holder
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    You'll regret it if you don't.




    Follow Real_CAG on Twitter
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    Default Re: Economy Energy, help needed and not for a fefund

    Finally sorted me thinks, phoned Ofgem, was transfered to CAB who then said they have a couple of working numbers for Economy, 10 mins later Economy phoned with the codes i need to go to local paypoint to get key and card......therefore if anyone is in the same boat be worth following that route to get to speak to Economy


  10. #10

    Default Re: Economy Energy, help needed and not for a fefund

    bingo....not so useless CAB...

    well done


  11. #11

    Default Re: Economy Energy, help needed and not for a fefund

    I've just heard from OVO Energy that Economy Energy has ceased trading and OVO have taken over customer supplies.




  12. #12

    Default Re: Economy Energy, help needed and not for a fefund


  13. #13
    Basic Account Holder
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    Default Re: Economy Energy, help needed and not for a fefund

    my post of 11th was incorrect not finally sorted, well until today anyway,

    i had to go get card from shop,
    they gave me one
    put code in machine to activate the card and the code was not accepted.

    went back home phoned them,
    no joy office closed,
    waited till next day by which point we ran out of gas,

    by this point had an email to say ovo had taken over economy,
    i phoned them,
    they gave me a code to get a key for electric and said the key will have 25 credit to cover the credit i lost with economy,
    gave me a code for the gas,
    the card was collected from a specific shop,
    got home card not working

    phoned them yesterday ( out of gas at this point)
    they sent engineer to put credit on meter,
    gave us a code to collect gas card and also reimbursed us for the gas we lost with economy...

    card picked up today everything now working and we have good credit on both meters
    .thanks guys

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  14. #14

    Default Re: Economy Energy, help needed and not for a fefund

    glad its resolved.

    thread title updated.

    dx


  15. #15
    Basic Account Holder
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    You'll regret it if you don't.




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    Default Re: Economy Energy, help needed and not for a fefund

    so is we DX only taken 18 days to get it sorted, many thanks for the support


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