Marc Gander - The Consumer Survival Handbook


A 220 page introduction to all things consumer related by our own BankFodder.

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Patricia Pearl - Small Claims Procedure - A Practical Guide


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  1. #1
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    Default Noisy neighbour complaint to Council

    Good evening everyone!

    Here I wanna share my experience with you and may be get some useful advice. Here is the text I sent to the Council via their internet site form:

    I'd like to report you a regular and continuous shouting of my neighbour at night time. Every night after around 10 pm or 11 pm a very loud shouting of a woman comes through the wall from my neighbour's (the address is xx xxxx Road xx xxxx). Sometimes she shouts for no obvious reason, sometimes she shouts at her husband, sometimes she shouts while talking to someone over the phone, and sometimes she shouts at her little son, beating him up occasionally(I may provide you with an audio where you can clearly hear sounds of hitting, her shouting and his screaming). The woman is either mentally handicapped or she abuses alcohol. Whatever the reason, but her behaviour is obviously antisocial. She is a rowdy and inconsiderate neighbour. She just prevents me from sleeping. It is an absolute nuisance. I want you to make her stop or restrict the nuisance. Please inform her that she must not and have no right to shout or even speak in a raised voice at night when people try to have some rest after a working day. The woman is most likely unemployed and has no clue that people need to sleep at night. Now the shouting happens every single day after 10 pm or 11 pm and may last for hours. I can't bear it any more. This must be stopped.


    In around a week's time I got the following response from them:

    see the attached picture

    What would you do next, if you were me? In my opinion it was a sheer runaround, a reply without substance. They just don't want to do their job, and I pay more than a hundred pounds of council tax every month. The only thing I asked of them is to let the neighbours know that it is not good to be loud at night. As the noise is not of intermittent nature, but a regular one.
    What is the best thing to do next? Reply them and try to explain to them that it is not a normal noise, or move to another step and file a complaint about the Council?

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  2. #2
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    Default Re: Noisy neighbour's complaint to Council


  3. #3

    Default Re: Noisy neighbour's complaint to Council

    You went wrong by putting in a lot of your own opinions and pushing them as fact. The council is right. They are very limited in what they can do now regarding nuisance neighbours, and if they were to do something, they would need weeks or months of evidence, and not just one or two nights a week random shouting or raised voices.

    Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..


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  4. #4

    Default Re: Noisy neighbour's complaint to Council

    2 conjoined issues here and one is easier to get actionon than the other. Report the woman to the council safeguarding team and also report the person who responded to your letter for not reporting the matter themselves whilst you are at it. They are obliged to follow this up in a prescribed time but wont tell you waht their action is but do chase it up to make sure they have followed the prescribed path.

    As for the noise, you keep a diary and note what the noise is and when. If after certain hours the threshold for waht is noisy changes so timings important as well as frequency. Borrow a decibel meter if you can, the couincil may well have some. If you want to buy one they are not expensive at the lower quality end but work as well as a snazzy one but dont have a data logging capability so pen and paper at the ready when you use it.

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  5. #5
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    Default Re: Noisy neighbour's complaint to Council

    Quote Originally Posted by renegadeimp View Post
    You went wrong by putting in a lot of your own opinions and pushing them as fact. The council is right. They are very limited in what they can do now regarding nuisance neighbours, and if they were to do something, they would need weeks or months of evidence, and not just one or two nights a week random shouting or raised voices.
    Well, but apart from my opinion were some facts, weren't they..? What i need from them is just send some letter to that address saying that it is not good to be very loud in the evening. Can the council do so? It is not a random shouting, it is a regular shouting or raised voices starting 10-11 pm.


  6. #6
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    Default Re: Noisy neighbour's complaint to Council

    Quote Originally Posted by ericsbrother View Post
    2 conjoined issues here and one is easier to get actionon than the other. Report the woman to the council safeguarding team and also report the person who responded to your letter for not reporting the matter themselves whilst you are at it. They are obliged to follow this up in a prescribed time but wont tell you waht their action is but do chase it up to make sure they have followed the prescribed path.
    The person who responded to my letter is the Director for Commissioning Enforcement & Safety. Hell knows what it means.. Should I report him to the council safeguarding team for refusing to take any action? He didn't tell me what other options I have apart from going to court and doing everything by myself.

    Quote Originally Posted by ericsbrother View Post
    As for the noise, you keep a diary and note what the noise is and when. If after certain hours the threshold for waht is noisy changes so timings important as well as frequency. Borrow a decibel meter if you can, the couincil may well have some. If you want to buy one they are not expensive at the lower quality end but work as well as a snazzy one but dont have a data logging capability so pen and paper at the ready when you use it.
    It is very strange that they didn't offer me to keep any diary.. They just don't want to do their job. I can just record the sounds coming from behind the wall every night at the same time starting at 10-11 and ending around midnight or 1 pm. It is not from the neighbours above, above is only the roof, but it is a on the side. I don't know why they think that the noise comes from the neighbour from above.


  7. #7

    Default Re: Noisy neighbour's complaint to Council

    I dont think you know how it works. They arent just going to come out guns blazing when all they have is opinion, conjecture and no evidence.

    They are VERY restricted in what they can do to noisy neighbours.

    Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..


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  8. #8
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    Default Re: Noisy neighbour's complaint to Council

    Quote Originally Posted by renegadeimp View Post
    I dont think you know how it works. They arent just going to come out guns blazing when all they have is opinion, conjecture and no evidence.

    They are VERY restricted in what they can do to noisy neighbours.
    Ok, I understand that. Are they restricted to come to my place at the time I specified and witness the noise? What prevents them from doing at least something? What prevents them from asking me to provide them with more evidence(log, diary, recordings)?


  9. #9

    Default Re: Noisy neighbour's complaint to Council

    yes. They wont come until they have a catalogue of evidence. Otherwise theyd have thousands of people trying to get them to come.

    Theyre not the police, theyre not any kind of enforcement. Each council has a set procedure for things like this. Ask for it and follow it. If the council doesnt follow their side, THEN you can start formal complaints.

    Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..


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    Default Re: Noisy neighbour's complaint to Council

    Quote Originally Posted by renegadeimp View Post
    yes. They wont come until they have a catalogue of evidence. Otherwise theyd have thousands of people trying to get them to come.

    Theyre not the police, theyre not any kind of enforcement. Each council has a set procedure for things like this. Ask for it and follow it. If the council doesnt follow their side, THEN you can start formal complaints.
    Should I send them just a short message like this?

    Thank you for your response dated xxxxx. Please provide me with the procedure which is set within your council for the things like that. I need to know what steps you are obliged to make when you get a complaint about a noisy neighbour.


  11. #11

    Default Re: Noisy neighbour's complaint to Council

    Nope. Just say please provide me with your current procedures on dealing with nusiance neighbours.

    I understand how upset you are, but they have to go by certain rules. Rules that they are heavily restricted by

    Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..


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  12. #12
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    Default Re: Noisy neighbour's complaint to Council

    Quote Originally Posted by renegadeimp View Post
    Nope. Just say please provide me with your current procedures on dealing with nusiance neighbours.

    I understand how upset you are, but they have to go by certain rules. Rules that they are heavily restricted by
    So you recon just one phrase would do, and no need to add any extra gibberish?

    Hi Mr XXX,

    Please provide me with your current procedures on dealing with nuisance neighbours.

    Regards,

    Mr YYY


    What do u think is the best way to send the message this time: by post special delivery or via online form on their site?


  13. #13

    Default Re: Noisy neighbour's complaint to Council

    Pretty much. I'd either email it. Or simply go to the council offices and ask them.

    - - - Updated - - -

    Check your councils website though.

    For mine its http://www.flintshire.gov.uk/en/Resi...-Nuisance.aspx

    Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..


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  14. #14

    Default Re: Noisy neighbour's complaint to Council

    Hi

    What you actually want to request is there Policy which will contain there Procedures and ask for both:

    Noise Policy &

    Anti Social Behaviour Policy. (note noise cones under this as well)

    Could you clarify if the neighbour is a Home Owner / Private Renting / Housing Association or Council Tenant etc?

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    I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

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  15. #15

    Default Re: Noisy neighbour's complaint to Council

    Hi

    What you actually want to request is there Policy which will contain there Procedures and ask for both:

    Noise Policy &

    Anti Social Behaviour Policy. (note: noise is also classed as this)

    Could you clarify if the neighbour is a Home Owner / Private Renting / Housing Association or Council Tenant etc?

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    I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

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  16. #16
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    Default Re: Noisy neighbour's complaint to Council

    Quote Originally Posted by renegadeimp View Post
    Pretty much. I'd either email it. Or simply go to the council offices and ask them.

    - - - Updated - - -

    Check your councils website though.

    For mine its http://www.flintshire.gov.uk/en/Resi...-Nuisance.aspx
    Well, my initial message to them was through their website. So, I'll do it same way again.


  17. #17
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    Default Re: Noisy neighbour's complaint to Council

    Quote Originally Posted by stu007 View Post
    Hi

    What you actually want to request is there Policy which will contain there Procedures and ask for both:

    Noise Policy &

    Anti Social Behaviour Policy. (note noise cones under this as well)

    Could you clarify if the neighbour is a Home Owner / Private Renting / Housing Association or Council Tenant etc?
    Hi

    I remember her husband once said that he was renting. But u can't trust such fellas. He is almost always at home, same as his nuts wifie and the kid. He may be a Council Tenant, but I just don't know.

    What do you think if I put it this way:

    Hi Mr XXX,

    Please provide me with your current procedures on dealing with nuisance neighbours:

    1) Noise Policy

    &

    2) Anti Social Behaviour Policy

    Regards,

    Mr YYY



  18. #18

    Default Re: Noisy neighbour's complaint to Council

    you afre misunderstanding what peopel are saying to you. The point I said about reporting the woman to the council safeguarding team is to do with childrend services and nowt to do with noise or housing or enforcement and safety.

    people suggest what o write so just copy the wrodring they have used in their response, it will ake more sense to the person receiving it.


  19. #19
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    Default Re: Noisy neighbour's complaint to Council

    Quote Originally Posted by ericsbrother View Post
    you afre misunderstanding what peopel are saying to you. The point I said about reporting the woman to the council safeguarding team is to do with childrend services and nowt to do with noise or housing or enforcement and safety.

    people suggest what o write so just copy the wrodring they have used in their response, it will ake more sense to the person receiving it.
    Mate, I'm sorry, but you should learn how to express your thoughts in a clear way. You don't even try writing without a huge amount of mistakes. If you don't know how to help or don't want to do so, so why wasting your time? No one forces you to type some hardly distinguishable gibberish.


  20. #20

    Default Re: Noisy neighbour's complaint to Council

    my spelling mistakes are caused by me having multiple sclerosis and so I struggle to get my body to co-ordinate itself. Peopel do understand my "gibberish" becasue they bother to read it carefully and apply some thought to exactly waht is siad rather than just scanning over it and jumping to the wrong conclusion.

    This doenst apply to just my words though, peopel HAVE writtenm out EXACTLY what you need to just copy out and you then paraphrase that as somehting that is totally different and carries no useful request. Look at what was written by STU and look at your version Stu says ask for a specific POLICY and you translate that to procedures with noisy neighbours where no council will have such things because there isnt a statutory regulation that applies should they decide to be jobsworthy over this ( and they will beacuse neighbour disputes are a legal nightmare).

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