Marc Gander - The Consumer Survival Handbook


A 220 page introduction to all things consumer related by our own BankFodder.

Includes energy companies, mobile phone providers, retailers, banks, insurance companies,debt collection agencies, reclaim companies, secondhand car sellers, cowboy garages, cowboy builders and all the rest who put their own profits before you.

£6.99



Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)


Results 1 to 6 of 6
  1. #1
    Basic Account Holder
    Do you record your calls?
    You'll regret it if you don't.




    Follow Real_CAG on Twitter
    Cagger since : Jan 2019

    Posts
    2

    Default Harlands CRS cancellation

    Was there any resolution to this? I am experiencing the same thing!

    Ignored them, called citizen's advice who have a case open for me right now.

    Explained that on the phone when I called them, sent them correspondence between the gymicon and myself showing that I tried to cancel and warned them of a direct debiticon cancellation. They said to forward them and they would get in touch with the gymicon - although I have heard they work in the same building - and they would get back to me.

    They left me alone for two weeks and called while I was in work and couldn't answer on Monday and sent me a text saying it was urgent to talk to me today and then I tried calling twice with no answer.

    I just want this to go away.

    Every thread on here seems to just trail off with no resolution ever posted, please tell me this was resolved. I cancelled my DDicon in september 2018 and it's january 2019 and I'm still getting calls.


  2. #2

    Default Re: harlands / crs debt demands

    please start a new threadicon<<clickme
    of your own.
    this thread is for advising chris RC

    PLEASE REFRAIN FROM HITTING 'REPLY WITH QUOTE' IF YOU ARE SIMPLY REPLYING TO THE LAST POST IN A THREAD..JUST TYPE!!
    it makes a thread twice as long to scroll through..save data download times and costs
    If you want advice please PM me a link to your thread. PM advice is not allowed!!
    DX
    RIP Martin3030

    Follows
    1
    Following
    0

  3. #3

    Default Re: Harlands CRS cancellation

    Hi B3 and welcome to CAGicon

    You posted on an old thread (Spring 2018) but you now have your own thread here for your case.

    I have to say, from our experience here over many years, CAB is not the best place to get advice on gymicon cases. We deal with this all the time and have a good grasp of how gymicon cases pan out.

    Give us some background info briefly :-

    1. What gym is this ?

    2. Was yours a 12 monthly or a rolling monthly agreement, or other ?

    3. Date you joined ?

    4. Date you told gym you wanted to leave ?

    5. Method of telling gym of cancellation ?

    6. Date you last paid by DDicon ?

    Do not reply to any demand from Harlandsicon/CRS until we've got answers and advised you further.



    We could do with some help from you

    PLEASE HELP US TO KEEP THIS SITE RUNNING
    EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS




    Please give something if you can. We all give our time free of charge but the site has bills to pay.

    Thanks !
    Follows
    0
    Following
    0

  4. #4
    Basic Account Holder
    Do you record your calls?
    You'll regret it if you don't.




    Follow Real_CAG on Twitter
    Cagger since : Jan 2019

    Posts
    2

    Default Re: Harlands CRS cancellation

    Hi thanks!

    I struggled to set up my own thread even with that youtube video that's linked. Apologies!

    I'll put your questions above the answers for ease.

    1. What gymicon is this ? Xercise4Less

    2. Was yours a 12 monthly or a rolling monthly agreement, or other ? It was a 12 month contact

    3. Date you joined ? June 2017

    4. Date you told gymicon you wanted to leave ?More explained below but technically July and August 2018

    5. Method of telling gym of cancellation ? Again more explained below but online form, then emails, then phone callsicon

    6. Date you last paid by DDicon ? September 2018

    I had a contact from June 2017-18 and I paid in June 2018
    I went into the membership area online and looked for a way to discontinue my membership as I wasn't using it and was also about to hit a hard financial patch so didn't want the extra money coming out my account.

    I found a tab that said delete payment method and thought that would work
    - turns out it just deletes your card from the system but keeps your DDicon.

    Next month I noticed money taken out
    went back online and eventually found a "delete membership" page
    it asked me why I wanted to leave the gym

    I filled out the form
    it said I had removed my membership.

    then it said my membership had been deleted - great!
    Except then the next month they took more money out.

    At this point it's August and I really can't afford it.
    I emailed Xercise4Less myself,
    because now I can't login online as it said I "do not have an active membership" therefore I can't do anything myself.

    Explained the situation to this woman (I can provide the correspondence) she said there was no cancellation request from my account
    (odd given that my membership was no longer active) and to send over the submission receipt I SHOULD have received (but never did).

    I said I didn't have one and she gave me a number to call.
    I called it three times on separate occasions and it always went to a voicemail (weird)

    I left my number, name and a message for them.
    Never received a call back.

    Now it's September and they've taken yet another payment
    I cancel the direct debiticon as there seems to be literally NO WAY of getting help and I just cannot afford it.

    Skip forward a month
    I start getting texts and emails from hardlands saying there's an issue with my account and to login online (which I cannot do) and sort it.

    I ignore them as I assume it's a system error and it'll stop when they realise.
    Nope.

    Fast forward to November 18 and I get a text from CRS to check my email
    - it's the same email everyone got saying they'd sent a letter (they hadn't) and I owed them I think about 170ish.

    I call because I'm young and panicked and don't want a potential credit score issue to arise and get no answer.
    my boyfriend called on my behalf to check them out pretending that his sister was having an issue with them
    - they said to send over the submission receipt (that I don't have) and they could leave me alone.

    I call Citizen's Advice just to see if they could help and they said I should actually be pressing charges against them for money back
    - although like you said idk how much they actually know.

    I call up CRS and tell them about CAB and the cancellation request and he says to send over the emails and then they would "check with the gym and get back to me"
    - I did and didn't hear from them until Monday when they called and I ignored it and then I attempted to call today
    - cause I'm a panicker
    - and got no reply.

    SORRY for the huge rant - I just didn't want to miss anything.

    Follows
    0
    Following
    0

  5. #5

    Default Re: Harlands CRS cancellation

    you cancelled
    you owed 1 month after you cancelled [or FIRST tried too- that counts]
    so as they took MORE than that
    go ring your bank and under the DDicon guarantee get the extra months BACK!!


    they cant harm your credit file
    they've not done court in +5yrs as the lost badly.

    Harlandsicon/crs are all the same lot - NEVER EVER ring anyone
    block the numbers, block the texts , block and bounced the emails.

    PLEASE REFRAIN FROM HITTING 'REPLY WITH QUOTE' IF YOU ARE SIMPLY REPLYING TO THE LAST POST IN A THREAD..JUST TYPE!!
    it makes a thread twice as long to scroll through..save data download times and costs
    If you want advice please PM me a link to your thread. PM advice is not allowed!!
    DX
    RIP Martin3030

    Follows
    1
    Following
    0

  6. #6

    Default Re: Harlands CRS cancellation

    Hi B3,

    Thanks for the info.

    If you told the gymicon you needed to leave in July 2018, you should have paid in August 2018 (after 1 month's notice) and nothing more.

    So you need to now contact your bank and seek a refund under the DDicon Guarantee Scheme of whatever was taken by Harlandsicon/CRS beyond Aug 2018 and the bank should refund without questions.

    You need to understand, Harlands/CRS are NEVER going to be interested in what you or the CAB think - they simply want your money !!overpaidicon DD and let us know when Harlands/CRS contact you with begging letters about missed fees and adminicon fees.



    We could do with some help from you

    PLEASE HELP US TO KEEP THIS SITE RUNNING
    EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS




    Please give something if you can. We all give our time free of charge but the site has bills to pay.

    Thanks !
    Follows
    0
    Following
    0


Reclaim the Right Ltd. - reg.05783665 in the UK reg. office:- 923 Finchley Road London NW11 7PE
We use cookies to personalise content and ads and to provide social media features. We also share information about your use of our site with our advertising and analytics partners. See details