Happy New Year to all!

I have contacted HSBC using their online contact form about PPI that i took out with an old Marbles credit card. They have replied giving a credit card number and the start date, the also confirm PPI was paid.

Reading other posts I see its best to start with a SAR request, can anyone advise the current address for making SAR requests or is it the standard complaints address :

HSBC UK Bank plc, Complaints Department, POBox 5207, Coventry, CV3 8FB

​Thanks in advance

You should actually be able to make an SAR request to any HSBC address – including any branch. However the complaints address that you have posted above is fine.

Make sure you send it recorded delivery.

At the same time you may as well start making your own investigations – maybe by telephone if you can as to how much PPI you might have paid and you may as well begin a PPI reclaim process while you are waiting for the statutory disclosure to be made to you.

Thanks for the reply I will mail the SAR request ASAP.

With regard to starting the claim. I do not have any paperwork only a card number provided by HSBC, will that suffice to begin the claim?

no!!

get all the details

else you'll never know if the refund is correct

use the FCA register to check correct HSBC address

Thanks for the info I will do my homework first.

If I make a successful claim I will donate a % to the Forum:-)

Update on this

Made the subject access request (mailed Jan 15th) no acknowledgement from HSBC as yet. Should I wait 30 days before contacting them? I am concerned about the deadline approaching.

Thanks in advance.

they have 30 days.

Update on this

No response from HSBC at all although I have proof from Royal Mail that they received my SAR request. Searching the forum I have found the email address of the HSBC Data Control Office and sent the following email:

I recently made a Subject Access Request which appears to have been ignored as I have received no communication from HSBC at all.

You will find attached a copy of my letter requesting information and also proof of delivery by Royal Mail. Can you inform me at your earliest convenience if HSBC intend to comply with my request and if so within what time scale?

Please be informed if I do not receive a reply within seven days I will start a formal complaint with the ICO and consider taking action in the small claims court.

Should I be taking further action at this stage or wait and see if I now get a response?

Thanks in advance

get the complaint into ICO stop fuddling around, they gave an assurance to ICO SAR etc will be complied with after my complaint years ago and will be monitored, sit on hands to not chase HSBC they just laugh at you

Thanks for your reply I will complain to the ICO tomorrow. HSBC are the only Bank to be a problem so far!

its only 2 days outside of the 30days

pers id ring and ask where it is?

Today I called them as no reply to my email. Basically I was told to complain to the ICO if I was not happy. What a poor attitude from a major UK Bank! Complaint has been filed but I'm told there is a 3 month backlog maybe that is their game plan.

@ 9 ABOVE:- You have been advised do not phone them get the complaint into ICO stop fuddling around, they gave an assurance to I etc will be complied with after my complaint years ago and will be monitored, sit on hands to not chase HSBC they just laugh at you

sit on your hands BUT call IOC complaints 1st , do you need to be told 3 times???

@ 9 ABOVE:- You have been advised do not phone them get the complaint into ICO stop fuddling around, they gave an assurance to I etc will be complied with after my complaint years ago and will be monitored, sit on hands to not chase HSBC they just laugh at you

sit on your hands BUT call IOC complaints 1st , do you need to be told 3 times???

No disrespect but look at post 11 above advising me to contact HSBC first. Complaint has been filed with with ICO as instructed but ICO said I had to go back to HSBC first which I have done.