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    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
    • Here are 7 of our top tips to help you connect with young people who have left school or otherwise disengaged.View the full article
    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
    • In order for us to help you we require the following information:- [if there are more than one defendant listed - tell us] 1 defendant   Which Court have you received the claim from ? County Court Business Centre, Northampton   Name of the Claimant ? LC Asset 2 S.A R.L   Date of issue – . 28/04/23   Particulars of Claim   What is the claim for –    (1) The Claimant ('C') claims the whole of the outstanding balance due and payable under an agreement referenced xxxxxxxxxxxxxxxx and opened effective from xx/xx/2017. The agreement is regulated by the Consumer Credit Act 1974 ('CCA'), was signed by the Defendant ('D') and from which credit was extended to D.   (2) D failed to comply with a Default Notice served pursuant to s87 (1) CCA and by xx/xx/2022 a default was recorded.   (3) As at xx/xx/2022 the Defendant owed MBNA LTD the sum of 12,xxx.xx. By an agreement in writing the benefit of the debt has been legally assigned to C effective xx/xx/2022 and made regular upon C serving a Notice of Assignment upon D shortly thereafter.   (4) And C claims- 1. 12,xxx.xx 2. Interest pursuant to Section 69 County Courts Act 1984 at a rate of 8% per annum from xx/01/2023 to xx/04/2023 of 2xx.xx and thereafter at a daily rate of 2.52 to date of judgement or sooner payment. Date xx/xx/2023   What is the total value of the claim? 12k   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? Yes   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? N/A Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card   When did you enter into the original agreement before or after April 2007 ? After   Do you recall how you entered into the agreement...On line /In branch/By post ? Online   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes, but amount differs slightly   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DP issued claim   Were you aware the account had been assigned – did you receive a Notice of Assignment? Not that I recall...   Did you receive a Default Notice from the original creditor? Not that I recall...   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Yes   Why did you cease payments? Loss of employment main cause   What was the date of your last payment? Early 2021   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No   -----------------------------------
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Refused a refund - L D James Contractors ***RESOLVED***


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I ordered some luxury vinyl flooring from a company I found on Facebook.

They sent me some samples,

I picked wot I liked,

I gave her the measurements and she gave me a price.

I paid straight away, over £2000

 

The delivery came and instead of 'click' flooring, I received 'stick' flooring

This was a week before xmas.

 

She apologised profusely and arranged to have the wrong stuff collected on the 2nd Jan and the correct stuff delivered the following day.

I told her it was urgent and needed to be the same week as the workmen I have are ready for it.

 

The wrong flooring was picked up on the 2nd.

I have heard nothing

 

today I have been calling and sending messages.

Finally I got a response saying that she was at the hospital with her son and would get someone in the office to chase for me.

I heard nothing back.

 

My workmen have said they are ready for my floor Monday and any later than that will cause works to come to a standstill.

 

I messaged the woman again and told her this and said I'd have to get off somewhere else for Monday so I would like my money back.

She responded saying that they are already paying a 20% charge for the previous cancellation and if I am to cancel now I will have to pay a 30% cancellation charge.

 

No charges have ever been mentioned and there is nothing on their website about cancellation charges.

 

I asked why they are paying 20% when it was the wrong delivery and all she said was she will chase up my order Monday and get back to me.

 

Can she refuse a refund??

 

I have just heard from her again

This is what she has said

 

We aren't holding your money

it's been paid to the wholesalers who would have paid it on to the stockist when they placed the original order.

They will be charged 30% if they cancel this order and they will pass this on to us.

 

I can speak to them Monday and ask them to refund but it will be minus 30% that would be the best I could do and that's only if they agree at this stage.

It's out of my control I'm sorry the order has been placed and paid for.

I will try and speak to someone tomorrow for you.

Edited by dx100uk
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wrong!!

 

its was an online order

you have 14 days to cancel and receive a full refund even if you have no reason than you don't need it now.

within 30 days you can do the same as they sent the wrong flooring.

and it shouldn't cost you anything at all, not even return costs.

 

tell her to read the consumer rights act!!

 

how did you pay for this?

if by a debit card

go do a chargeback with your bank.

she cant argue then.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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oh dear ..got had that's facebook for you!!

 

well you are entitled to a full refund

the arrangement with her supplier is HER problem.

 

CRA Rules!!

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Ive been told this morning that the £30 delivery charge will definitely not be refunded as a delivery was made and the owner of the company os going to let me know about the 30% cancellation charge!

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Reduce the problem. Receive the refund that they are prepared to give you and then immediately send a letter before claim demanding the rest or else you will sue them within 14 days. Also, if this error has caused you any losses such as additional expenses or costs to paid to the builders then you should claim for that as well.

 

At the expiry of the 14 days, issue the court claim without any further notice and without any hanging around. Don't bluff. Be as good as your word.

 

On the basis of what you say here, the chances of you recovering your full refund plus any losses caused by them are better than 95%.

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Ive been told this morning that the £30 delivery charge will definitely not be refunded as a delivery was made and the owner of the company os going to let me know about the 30% cancellation charge!

 

Cannot refuse a refund of delivery cost as the wrong goods were delivered. If you just changed your mind then you are liable for delivery costs. In this case you should get a full refund.

If you follow Bankfodser's advice and go for a partial refund be very careful and make sure that somewhere in writing to state that you are accepting it as you have no choice and will be pursuing for the balance. When pursuing the balance and think you can also claim interest costs.

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Clearly the person selling you the goods is just an inexperienced middleman and so knows nothing of consumer law and cares even less about it. Do you have a proper address for them? If so then you can chase them at your leisure but you need to know that they are probably a person made of straw so you will struggle to get your money back even if you win a court case.

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I've not heard from the owner of the company like the person I was dealing with told me would contact me today.

I messaged her and have been told

 

It’s my day off today but the office cancelled the order. Your returned order is waiting to be collected by cavelleo. As soon as the office has had confirmation that there won’t be a charge for the opened package then they can start processing your refund.

Please email

[email protected] for any further information.

 

- - - Updated - - -

 

1 package was opened and that was when it was discovered to be the wrong flooring

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email her back CLEARLY stating they cannot charge a return fee under CRA.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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So have you sent the letter of claim?

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I havent yet as I am abroad on holiday.

 

I did message again yesterday stating that under CRA they cannot charge a return fee and have had this response

 

By the box being opened the goods have been devalued. We just want confirmation from them that they will accept the return and A timescale on refund. We have 14 days from when you request to return the monies to you. It will be done within that period. Please email any further queries

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By the way, do we know which company this is?

I don't believe we do. Are you trying to protect them?

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Cannot refuse a refund of delivery cost as the wrong goods were delivered. If you just changed your mind then you are liable for delivery costs.

 

Incorrect afaik - a distance sale can be cancelled and any basic delivery costs should also be refunded, regardless of if you just changed your mind, within the appropriate time period. You however may be liable for the return postage costs. In this case the company have made the mistake so would not be expecting to be charged any delivery at all.

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Is this ok to send?

 

I am formally writing to request a full refund for my order to (my address)

 

Under the CRA 2015 I am entitled to a full refund and should not be charged any cancellation charges. I am also entitled to have the delivery charge refunded as the delivery that was made was incorrect.

 

Payment for both the order and delivery made to you totalled £2166.66

 

Should this not occur within the next 14 days I will be taking this matter to the small claims court

 

Yours

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It's not the CRA, it is The Consumer Contracts Regulations 2013 https://www.which.co.uk/consumer-rights/regulation/distance-selling-regulations

 

Be sure in your own mind that if they don't that you have your money back then at the expiry of the 14 days you will take the action. Do not bluff.

 

Send the letter – but amended.

 

Go to MoneyClaim online and open an account there – it's free and start drafting your particulars of claim. There is a character limit. You can save your work and then get ready to click it off on day 15.

 

Post up here what you intend to put in your particulars of claim so that we can advise

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I have put in a timeline of events

Just asking for thr full refund

So the date it was ordered and paid for

The date the wrong stuff was delivered

The date it was collected

Then the dates of our conversations

Is that all I need to do?

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Yes

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Incorrect afaik - a distance sale can be cancelled and any basic delivery costs should also be refunded, regardless of if you just changed your mind, within the appropriate time period. You however may be liable for the return postage costs. In this case the company have made the mistake so would not be expecting to be charged any delivery at all.

 

Oops correct as it should have read cost of return delivery back to supplier.

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I emailed the owner as I said I would after doing the online thing.

I gave him 14 days before I submit my claim. He responded straight away saying the matter is in hand and I will be hearing back from him early next week

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That's fine, but you have served the letter of claim. At the end of 14 days issue the papers unless you receive 100% of what you are asking for.

 

The kind of communications you are getting the kind of things where you end up delaying and then delaying and then eventually you find that you have been led round by the nose. Now that you have issued the letter of claim, you must carry out your threat if the demands which you have made is not met

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