Marc Gander - The Consumer Survival Handbook


A 220 page introduction to all things consumer related by our own BankFodder.

Includes energy companies, mobile phone providers, retailers, banks, insurance companies,debt collection agencies, reclaim companies, secondhand car sellers, cowboy garages, cowboy builders and all the rest who put their own profits before you.

£6.99



Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)


Results 1 to 5 of 5
  1. #1
    Basic Account Holder
    Do you record your calls?
    You'll regret it if you don't.




    Follow Real_CAG on Twitter
    Cagger since : Jun 2006

    Posts
    71

    Default NatWest Refusing to process SAR **resolved**

    Hi,

    help needed I'm going around in circles with NatWest

    I sent a SARicon to them in October 2018

    NatWest wrote to me refusing to process it as the signature on my current account was different to what I'd signed on the request

    So I sent them copy of my drivers license and passport - still wouldn't accept it as my passport was out of date by a week

    I attended a local branch and physically changed my signature to an updated one

    Note: the signature on the account was in a previous name held over nearly 10yrs ago. All bank cards, letters, statements, cheque books everything from Natwest has been arriving in my current name since whenever I'd changed it back again 10yrs ago. Only signature was outdated

    Yesterday I resent (emailed) the SAR to NatWest signed, and they've responded this morning:

    Many thank for your email. We are currently unable to process your request as we wrote to you on the 6th November asking you to provide proof of name change as the signature we hold does not match, We then sent an email to you on the 15/11 asking you to provide proof of name change as the signature we have does not match. We cannot process your request until we receive one of the below.

    Accepted Proof of Name Change
    marriageicon certificate
    Civil Partnership certificate
    Decree Absolute and birth certificate
    (both are required)
    Decree Nisi and birth certificate
    (both are required)



    I have none of the above they are asking for, the deed poll is long gone

    I've only a drivers license and birth certificate, I've told them that. I just keep going round in email circles with them

    Suggestions?


  2. #2
    Site Team The Consumer Action Group BankFodder's Avatar



    Follow Real_CAG on Twitter
    Cagger since : Jan 2006

    Posts
    28,814
    Blog Entries
    17

    Default Re: NatWest Refusing to process SAR

    Tell them to supply the SARicon to your local branch then you will collect it there and provide proof of identity at the same time.



    Warning: I use dictation software. Beware of homophones!
    Have you read our dealing with customer services guide?
    Please don't pm me about specific questions unless you have posted and it has not been dealt with or unless the matter is confidential.

    All attribution rights and moral rights in my copyright work are asserted
    Advice & opinions of BankFodder, The Consumer Action Group and The Bank Action Group are offered informally & without liability. Use your own judgment. Seek advice of a qualified insured professional if you have any doubts.
    Follows
    0
    Following
    1

  3. #3

    Default Re: NatWest Refusing to process SAR

    We could do with some help from you

    PLEASE HELP US TO KEEP THIS SITE RUNNING
    EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS



    If you want advice on your thread please PM me a link to your thread
    Follows
    0
    Following
    0

  4. #4
    Basic Account Holder
    Do you record your calls?
    You'll regret it if you don't.




    Follow Real_CAG on Twitter
    Cagger since : Jun 2006

    Posts
    71

    Default Re: NatWest Refusing to process SAR

    (Just as I posted the thread)

    They responded and said:

    Good morning



    Many thanks for your email. I have checked our systems and this has been updated but the branch did not tell us. I can now confirm however that your request has now been passed through to be assigned to a case handler.



    Apologies for the delay.

    Kind regards


    Thanks!


  5. #5
    Site Team The Consumer Action Group BankFodder's Avatar



    Follow Real_CAG on Twitter
    Cagger since : Jan 2006

    Posts
    28,814
    Blog Entries
    17

    Default Re: NatWest Refusing to process SAR

    Thanks for updating us



    Warning: I use dictation software. Beware of homophones!
    Have you read our dealing with customer services guide?
    Please don't pm me about specific questions unless you have posted and it has not been dealt with or unless the matter is confidential.

    All attribution rights and moral rights in my copyright work are asserted
    Advice & opinions of BankFodder, The Consumer Action Group and The Bank Action Group are offered informally & without liability. Use your own judgment. Seek advice of a qualified insured professional if you have any doubts.
    Follows
    0
    Following
    1


Reclaim the Right Ltd. - reg.05783665 in the UK reg. office:- 923 Finchley Road London NW11 7PE
We use cookies to personalise content and ads and to provide social media features. We also share information about your use of our site with our advertising and analytics partners. See details