Since I can’t change it anymore the thread I just wanna say that my sis went online and the items were less than 100£ , maybe it does not make any difference the value but I just wanna be truthful with all of you that helped her all this time . All the best ...

doesn't matter they got the goods back.

That's good that there is nothing else to uncover.

 

A ban for life!! I doubt that within the next 12 months they will even recognise her. Don't even worry about a database. They are allowed to retain her details for as long as it is practicable but this doesn't mean 6 years. It could be less than a year. They won't be allowed to share the details to any other shop unless those other shops are members of a Shop/Store watch system where very strict data protection laws must be in place.

 

Even if your sister did enter M&S and they recognised her, all the security could do is escort her out and nothing else.

 

Keep this thread updated and we'll see what happens in the next few weeks. Enjoy Christmas if you can.

The store have the right to keep information for shoplifters as long as they want . So if she caught stealing again she will charged with felony or burglary so I don’t think any info will be deleted and her name will stay on their database FOREVER Just my opinion though ..

sorry that's wrong and you should read threads and understand the mental attitude of posters before posting stupid comments like that..

it not burglary,, nor a feloney ..its not the US of A its the UK!!

dx

Sorry dx it wasn’t my intention ,I just pointed out something that it make sense for me . So if they delete info as you say how do they know that those people have been banned doesn’t make sense anyways I wish the OP all the best from me

In the UK, company data protection officers have a duty to ensure that data is not kept for longer than is practical and if they chose to keep this data for longer, they must answer to the ICO as to why. In the case of RLP, they keep the data for about six years. This seems to be the norm. They are not allowed to keep data for as long as they want.

Sorry dx it wasn’t my intention ,I just pointed out something that it make sense for me . So if they delete info as you say how do they know that those people have been banned doesn’t make sense anyways I wish the OP all the best from me

Hi I don’t know how are you and really I don’t wanna know , I’m just replying here cus I got your pm saying

Your sister is a theft and she deserves this and more .

I know that she made a mistake and believe me she regret it ever since,and reading your comments made her worse .

Just to let you know she have 2 weeks on anti depressants and she will never do it again, is easy to judge someone and very difficult to try to understand and support .

she is not a criminal just someone that made a bad choice .

I don’t like stealing and i do know that her name is blacklisted in the store files now and shoplifter as well but that’s the consequence of her one choices

So please if you can’t help at least don’t make people feel worse .. all the best from her as well .....

MJ, could you report that PM to the site team please? There will be a black triangle at the bottom left of it, click that and type a couple of words and we'll have a look at it.

HB

hi honeybee my sis was very bad she is still crying and saying about how right is he and she don't deserve anything good in life .believe me if you know her as a person you well be surprised that she did what she did .anyway this is a public forum sp I guess everyone is free to say their opinion

but really thank you so much for all your support especially dx and silverfox .

did you get a msg to your PM box from that user that you've since deleted you mean?

that's strange … newbies cant sent PM's other than to siteteam under 30 posts...

dx

Sorry dx it was a comment from here no msg anyway everyone is free to say their opinion so no prob , I can’t thank You enough for everything, hope you have a lovely evening. So one last question Is that true that they keep records forever ? Thank you and all the best .

Silverfox explained about keeping the records in post #31, Mery.

HB

And they cant do a single thing to your data without your express permission anyway. And you wont be giving them that. Will you

hi honeybee my sis was very bad she is still crying and saying about how right is he and she don't deserve anything good in life .believe me if you know her as a person you well be surprised that she did what she did .anyway this is a public forum sp I guess everyone is free to say their opinion

but really thank you so much for all your support especially dx and silverfox .

You are correct in saying that this is a public forum but we try very hard not to allow highly insensitive comments. Your sister MUST be a good person as she feels shame and remorse. This speaks volumes to me as if someone came on to CAG boasting about how much they have stolen, they get very little help at all.

It is wise to ignore snide comments but report them so that the site team can deal with it.

Let us be clear on the Data Protection aspect. Any company that you have a financial link with (banks, credit cards, mobile phone accounts) they are allowed to keep your data for as long as you are a customer and for a further 5/6 years after an account is closed. With companies that you have no such link there is no reason for them to hold any data.

As far as I am aware (and this is still untested) some companies keep the data for the 'prevention' and 'detection' of crime. Companies that sign up to a shopwatch scheme can also access this data but only if they follow very strict rules on disclosure. They are not allowed to put up pictures of offenders where the public can see them nor can they pass any data on to anybody not affiliated with them.

The only exception (as far as I am aware) is the Police. They have the right to inspect data but if the store refuses then the police must get a warrant.

None of this applies to your sister as no police were involved. She must understand this to be able to recover her self esteem.

Any store can ban anyone they want. It is private property and customers are 'invited to enter' to browse and purchase. This invitation can be refused at any time for any reason or even no reason at all. The problem with big stores is that they do not have the time nor the inclination to look at every customers face to check if they are banned which is why we advise not going into a store for a certain length of time. This usually ensures that the customer is not recognised.

What's done is done, there is no way of getting out of that but your sister will get better with help. I hope she reads this and understands that although we on CAG do not advocate shoplifting, we understand there may be unexplained reasons behind it and try to help as best we can. People do strange things with no obvious reason!